Sprout Social
Sprout SocialExternal reviews
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Social Sprout aligns perfectly with our needs of our role as Social Media Care Support/Specialist.
What do you like best about the product?
Sprout Social's innovative features, such as community engagement that allows simultaneous interaction across multiple social media platforms, along with robust data and engagement monitoring capabilities, perfectly align with our needs as Social Media Care Support/Specialists. These tools empower us to effectively manage and enhance our engagement efforts across various channels.
What do you dislike about the product?
One downside of using Sprout Social is that, being relatively new, there have been occasional bugs. However, throughout our experience with the platform, they have consistently addressed these issues with fixes and continued improvements to features, actively considering user requests and feedback.
What problems is the product solving and how is that benefiting you?
Addressing customer concerns and effectively resolving their issues enhances engagement and encourages customers to utilize our services.
Great Platform for Social Media
What do you like best about the product?
I love that you can easily schedule social posts ahead of time. It has great features that give very valuable analytics.
What do you dislike about the product?
Sometimes video quality decreases when scheduling without a mobile publisher.
What problems is the product solving and how is that benefiting you?
Allows us to schedule posts ahead of time which frees up the day to work on other projects.
New Sprout user
What do you like best about the product?
Hi - I find it as a big time saver , I can post on my social media in one location and hit schedule.
What do you dislike about the product?
I would like more reporting - example run a contest on how many share your post, comment Like and follow for a time frame to drive more enagement
I also struggle with some of my platforms- My threads just stopped working .
I wish there was a wasy to dd my personal accounts as a business owner - I would like to schedule out my posts
I also struggle with some of my platforms- My threads just stopped working .
I wish there was a wasy to dd my personal accounts as a business owner - I would like to schedule out my posts
What problems is the product solving and how is that benefiting you?
Easy to post a month out at a time
Best social scheduling tool
What do you like best about the product?
I love that it is so user friendly and easy to use.
What do you dislike about the product?
Can't adjust Instagram reel cover photo!
What problems is the product solving and how is that benefiting you?
Being able to schedule all my posts for my different brands
Efficient, thoughtful social media management tool
What do you like best about the product?
I love the calendar and publishing tools, the asset library, inbox management, campaigns, and tag features. It has been so helpful in keeping our team organized. We're even able to have external approvers who don't have licenses, and it's easy for them to do. The reporting is pretty robust as well, although I feel like we've only scratched the surface of what it can tell us.
What do you dislike about the product?
Our onboarding could have been better. I felt like the sales team was able to explain features better than the person who onboarded us.
What problems is the product solving and how is that benefiting you?
We tried using third-party companies to manage our social media, but we kept running into the roadblock of them not understanding our business well enough, which became a huge time-suck. Eventually, we decided we needed to bring social in-house with an efficient and easy-to-use tool.
Best publishing application
What do you like best about the product?
I mainly use Sprout Social for publishing and reports. I appreciate that you can tag other accounts directly from the publishing page rather than having to go back and edit the post from the native platform like with other applications.
What do you dislike about the product?
Haven't run into anything so far, I am looking forward to learning more about the number of features that Sprout Social offers.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping me maintain more of a social media presence for my company.
I have used Sprout for over a year now and my company of 68 venues just secured a deal to use Sprout
What do you like best about the product?
The ability to post to all social platforms from one place and the use of the smart inbox.
What do you dislike about the product?
That you cannot post to facebook groups.
What problems is the product solving and how is that benefiting you?
The time saving of all social media platforms in one place.
Sprout enables me to build a brilliant social strategy so we can grow at a much faster pace
What do you like best about the product?
The reporting tools are particuarly clear and useful - it's great being able to have all different platforms measured in the same way so comparing growth is much more straightforward.
Optimum posting times are a great feature
Optimum posting times are a great feature
What do you dislike about the product?
It would be nice to have a graph building feature for the different sorts of analytics so we can present them in an easier to digest way.
What problems is the product solving and how is that benefiting you?
Making growth easy to track - this was very difficult and time consuming without Sprout.
It is helping us see our progress and working out what is going well and what is going wrong.
It is helping us see our progress and working out what is going well and what is going wrong.
Sprout Social has made social media management effortless
What do you like best about the product?
For me, the Smart Inbox is the best thing about Sprout Social. It is so easy to communicate with each and every person tagging/messaging our company, and the AI assist is helpful in creating appropriate responses. I am able to go on for about an hour each day and answer every post/message that comes through quickly. I just started with Sprout, and the onboarding quiz and exam were crucial in integrating the platform into my position. Love it!
What do you dislike about the product?
The one downside I have found with Sprout was with the Smart Inbox. I have noticed that a few times when our company is tagged, the actual post (i.e. LinkedIn) is not our company, just one with a similar name. This could really trip us up if it was not fact checked.
What problems is the product solving and how is that benefiting you?
It is helping us to interact with all of our platforms effortlessly and ensure our brand presence is noticed.
The only Social tool I can’t live without
What do you like best about the product?
Sprout Social is the best all-in-one social platform on the market. I love that I can plan, schedule, engage and review results all in one place.
What do you dislike about the product?
It is very expensive so unfortunately some of the businesses I've worked at means Sprout is out of their price range.
What problems is the product solving and how is that benefiting you?
Helps my team work collaboratively having access to all data and information needed. Both the social and the customer service team live on Sprout Social.
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