Sprout Social
Sprout SocialExternal reviews
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Sprout is an incredible platform with little bad to say
What do you like best about the product?
The absolute best feature of Sprout Social has to be the Reports tab! It simplifies the process of highlighting key metrics and benchmarking against competitors, turning what would take hours of manual work into instant insights. It’s a game-changer for efficient, data-driven decision-making!
What do you dislike about the product?
My least favorite thing about Sprout is that a lot of great features are hidden behind a price wall including listening and advanced analytics. Our team would love to take advantage of these featrues but can't justify the price increase.
What problems is the product solving and how is that benefiting you?
Our executive team has recently been asking for more detailed data on our digital marketing efforts, especially social media. Sprout Social has been a lifesaver, providing easy access to clear, actionable data that simplifies showcasing the ROI and impact of social media to executives. It’s made navigating these conversations far more efficient and impactful!
Central location to control all our social media channels
What do you like best about the product?
I like the ability to be able to scheudle posts on multiple platforms in just a few clicks.
What do you dislike about the product?
In terms of what I dislike about Sprout social, nothing comes to mind at the moment.
What problems is the product solving and how is that benefiting you?
It solves the problem of being able to have multiple users have acces to our social channels without needing to give them invidual access to the channels.
Sprout Social is amazing
What do you like best about the product?
I like the ability to moderate all social media platforms in one consolidated place.
What do you dislike about the product?
The only downside is that I cannot prioritize comments to my specifications.
What problems is the product solving and how is that benefiting you?
Seeing all social media platform comments being fed to me, as they come in, helps me connect with my most recent members and future members.
Social Media Strategy: Paid, Analytics, and Partnerships
What do you like best about the product?
EASE OF USE! This is my favorite platform to have all social related items in one place. Its easy to keep track of reports, community management, content cals, and approvals all in one spot. With reporting, i appreciate the outlines of each metric and how its calculated.
What do you dislike about the product?
A few missing integrations: Meta Instagram paid metrics, TikTok ads, posting collabs.
What problems is the product solving and how is that benefiting you?
Collecting metrics in an easy and digestible format that takes hours to complete manually. Reviewing social media posts in one place and ensure we stay up to date on timelines for review/approval process.
Best Organization and Strategy Tool
What do you like best about the product?
Sprout Social keeps me super organized. I live in Sprout Social, probably spend 15+ hours a week in the system. I love being able to plan months in advance as well as keep all of my analytics in one place. The reports that I can pull from Sprout are next level and really helps me make proper strategies based on performance. The team is super easy to work with any time I have a question or concerns. I also love their monthly webinars with industry experts. And their podcast is awesome too!!!
What do you dislike about the product?
I wish I could schedule tiktoks from my sprout app with music integrations.
What problems is the product solving and how is that benefiting you?
They keep us organized and accountable.
Efficient and insightful
What do you like best about the product?
Sprout helps my team be more efficient with their social media response times. Set up was easy! Customer support is quick to respond. We use it daily so it's important for a daily tool to add value. And Sprout does!
What do you dislike about the product?
We'd love to see more robust reporting features that help us surface common complaints.
What problems is the product solving and how is that benefiting you?
Getting us out of the Meta platform has been a great. Sprout is much easier to navigate and lets us see the whole history of a customer's interactions with our social media accounts.
Overall satisfied with user experience.
What do you like best about the product?
I've been using Sprout social for social media at my job for almost two years. In those two years, I've found the ease of use to be the thing about Sprout that makes logging in to be something I get excited about. Creating social posts to schedule out is quick and with as much as we use Sprout for social posts, it's also been interesting to explore the social listening tool for brand reputation and management.
What do you dislike about the product?
I don't personally have anything that I dislike about using Sprout because this is the first social platform I've used in my career, so I don't have anything to compare it to negatively.
What problems is the product solving and how is that benefiting you?
Sprout is great at helping the credit union I work for listen in for where we're mentioned on the web. I think this is a major benefit that has helped us as social media managers, as we've been preparing to merge with another credit union that is much larger than us. By helping us see where the other credit union is mentioned at frequently, we're able to be in the know of how our brand's reputation is in the community.
Sprout Social makes online reputation management easy!
What do you like best about the product?
Continuous improvement is a culture at Sprout and it shows. Product updates and new features, opportunity to participate in beta programs. And its always something useful and makes life more efficient, understand the why behind it and benefits to workflow/business/etc.
They do an amazing anticipating needs of clients, listening to feedback. Ideas I've shared have been bubbled up to developers and implemented in Sprout. Care very much about the unique ways I use Sprout for my business, ask lots of discovery questions, and then recommend features and ways to maximize the platform based on their insights into intricacies of my business.
They do an amazing anticipating needs of clients, listening to feedback. Ideas I've shared have been bubbled up to developers and implemented in Sprout. Care very much about the unique ways I use Sprout for my business, ask lots of discovery questions, and then recommend features and ways to maximize the platform based on their insights into intricacies of my business.
What do you dislike about the product?
BOT cannot be scheduled. Manually needing to turn off/on is not efficient.
What problems is the product solving and how is that benefiting you?
Sprout Social is solving the former problem I had of needing to understand sentiment on our social pages/sites. Tagging and the tagging performance report solves for this.
Best Social Media Platform!
What do you like best about the product?
Sprout Social has truly streamlined my social media experience. Its user-friendly interface and intuitive features have made sharing posts across multiple platforms seamless. One standout feature for me has been the ability to upload items directly from Canva. This integration has been a game-changer, allowing me to create visually engaging content in Canva and seamlessly import it into Sprout Social. It's incredibly convenient and has saved me a significant amount of time. Overall, Sprout Social has proven to be an invaluable tool for managing my social media presence efficiently and effectively.
What do you dislike about the product?
My experience with Sprout Social has been overwhelmingly positive, with few downsides to speak of. While I've encountered occasional issues with my social media accounts becoming unlinked, these instances have been rare and quickly resolved with the help of Sprout Social's responsive support team. Overall, Sprout Social has proven to be an invaluable tool for streamlining my social media efforts, and I highly recommend it to anyone looking to elevate their online presence.
What problems is the product solving and how is that benefiting you?
As a community engagement specialist, Sprout Social has become my go-to tool for managing our online presence effortlessly. Its comprehensive suite of features empowers me to engage with our community effectively while also simplifying the process of sharing content across various platforms.
One of the standout benefits is Sprout Social allows me to stay organized and responsive, ensuring that I never miss an opportunity to interact with our audience.
Moreover, Sprout Social's scheduling capabilities have been invaluable in helping me get our content out easily. Whether it's planning posts in advance or optimizing posting times for maximum engagement, Sprout Social provides the flexibility and insights needed to make informed decisions.
Overall, Sprout Social has significantly enhanced my effectiveness as a community engagement specialist. Its user-friendly interface and powerful features have made it an indispensable tool for managing our online community and getting our content out seamlessly.
One of the standout benefits is Sprout Social allows me to stay organized and responsive, ensuring that I never miss an opportunity to interact with our audience.
Moreover, Sprout Social's scheduling capabilities have been invaluable in helping me get our content out easily. Whether it's planning posts in advance or optimizing posting times for maximum engagement, Sprout Social provides the flexibility and insights needed to make informed decisions.
Overall, Sprout Social has significantly enhanced my effectiveness as a community engagement specialist. Its user-friendly interface and powerful features have made it an indispensable tool for managing our online community and getting our content out seamlessly.
Easy to Use With Good Features
What do you like best about the product?
It is super simple to get set up and start using.
What do you dislike about the product?
I wish there were more reporting features, like the ability to set goals or choose the breakdown for time (i.e. - graphs by month or quarter)
What problems is the product solving and how is that benefiting you?
Sprout allows us to easily categorize our posts for analyzing strengths and opportunities. The reporting tools are helpful for creating dashboards to continually monitor performance.
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