Sprout Social
Sprout SocialExternal reviews
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I love Sprout!
What do you like best about the product?
I love that you can post PDF files for LinkedIn in the scheduling tab!
What do you dislike about the product?
I wish we could tag people in drafted/scheduled posts!
What problems is the product solving and how is that benefiting you?
Scheduling posts and tracking data.
Handy Schedule
What do you like best about the product?
I can schedule in multiple social media platforms.
What do you dislike about the product?
It is difficult to visualize the calendar and this is the reason I am doing this survey, It would be very helpful if the letter of the platform has a color. Facebook has already the blue circle, and Instagram its pink, but since X,@ don't have color, I would suggest to assign a bright yellow and/or bright green to circle the letters, so I can see easier how many posts I have on a day when I have the montly calendar with all the platforms opened. Thank you.
What problems is the product solving and how is that benefiting you?
Having one site to schedule 8 different platforms
Easy to use and Intuitive
What do you like best about the product?
I like that it's easy to navigate and it's a great platform when working at an agency.
What do you dislike about the product?
The mandatory completion of the Sprout Social dashboard tutorial.
What problems is the product solving and how is that benefiting you?
I am able to easily access and create reports for campaigns or posts scheduled through Sprout.
An ever-growing tool I can rely on!
What do you like best about the product?
Sprout Social is a continuously expanding way to monitor and respond to incoming comments from fans of our brand. The Sprout team is serious about collecting actionable feedback and collaborating on making improvements that allow us to work more efficiently, which is something I really admire! A handful of features, like VIP Lists, automated rules, and approval queues allow us to keep a close eye on both comments that come in and comments that head out.
What do you dislike about the product?
So far, I don't have any active complaints! Sprout customer support has always been there to answer any questions my team has had, and the ongoing opportunities to discuss the best ways to use the platform allow for us to develop clearer, more streamlined processes.
What problems is the product solving and how is that benefiting you?
Sprout allows my team to keep close tabs on content related to specific categories and questions, set up automated case assignments as needed, look out for critical commentary, and filter out spam. We're easily able to view an entire customer thread when drafting responses, which can prevent crucial information and context from being missed, even if a thread gets passed along to another team member!
Excellent all-round tool
What do you like best about the product?
Very intuitive interfaces, handles a multitude of jobs efficiently, the company offers webinars and instructional meetings and materials as well as how-to guides on their website. Some other SM tools only offer support if you pay for it, or user discussion boards you need to scour, which I find frustrating.
What do you dislike about the product?
Being able to edit a post draft without changing the draft status would be good, but that's very minor.
What problems is the product solving and how is that benefiting you?
Creating a simple, intuitive, thorough but far from overly complicated tool for social media scheduling, listening and reactive engagement.
Made me realize social media capabilities and utilizing platform in the workforce
What do you like best about the product?
I really like the simple organization of Sprout Social. It's easy to learn and be trained on, so when I learned how to use the platform I was able to start working with it the same week. In short, it's user friendly and streamlines data for the entire department. It helps with spacing out our social posts. One of the upsides is also using Advocacy for getting associates to engange with our content in a personalized way.
What do you dislike about the product?
I had some trouble activitating my account with Google Authenticator, but I'll be honest- that says a lot more about my lack of tech skills than Sprout's ease of use. So far, there's nothing that stands out as a hard dislike.
What problems is the product solving and how is that benefiting you?
The Publishing tab is where I spend the most time. It has everything from Calendar to Sprout Queue to Drafts to Needs Approval to Campaigns and more. In my role, it's a one-stop-shop for everything I could possibilty need with social. One item that I recently have been experimenting with is "Find Content." Sprout Social solves the problems of social media management, publishing, drafting, reviewing, creative stumps, and more.
Easily accessible social analytics
What do you like best about the product?
Love how intuitive the platforms is. We can easily and efficiently pull social stats when we need them. The social listening tool is also very helpful with direct-to-email notifications when we have a listening spike.
What do you dislike about the product?
Would love to try to use it for paid social, but we have limitations within MLB.
What problems is the product solving and how is that benefiting you?
The social analytics tool is the biggest benefit. We get asked for social metrics constantly, and sprout allows us to pull them right when we need to.
Sprout for Social for Agency
What do you like best about the product?
I appreciate how intuitive Sprout social is for organic social posts and how easy it is to navigate the platform.
What do you dislike about the product?
I don't like how it's mandatory to complete the page tutorials.
What problems is the product solving and how is that benefiting you?
Easy tracking organic social post data and being able to execute in one place.
Awesome Service
What do you like best about the product?
The ease of use and the ability to chose the best times to post
What do you dislike about the product?
Nothing I believe everything is amazing and great!
What problems is the product solving and how is that benefiting you?
Posting at opportune times while making sure I have calendar available to edit and change my posts
Sprout Social is the Premium solution for Social Media Marketing and Management
What do you like best about the product?
The ability to schedule posts across multiple accounts and platforms
What do you dislike about the product?
Sprout Social could be considered cost prohibitive for smaller organisations if you're looking for all of the features however they're happy to work with you to find a solution that suits.
What problems is the product solving and how is that benefiting you?
Being able to track and monitor value for my clients
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