Sprout Social
Sprout SocialExternal reviews
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Great user friendly platform with a few bugs
What do you like best about the product?
Sprout Social does a great job organizing, planning and scheduling posts. The reviewal and approval process is easy for those needing to get the thumbs up before posting. As a social media specialist, I use this platform every day. I appreciate how easy it is to post across multiple platforms all at once.
What do you dislike about the product?
There are a handful of occasional bugs on the site. I have not been able to use the "post immediately" feature. This is partly because my posts must be approved first. Howver, I wish there was a feature that posted upon approval instead of having to schedule the post.
What problems is the product solving and how is that benefiting you?
Sprout solves two problems really well. The first is an easy and flexible approval process. The second is multiplatform posting and scheduling.
Great Tool to Easily See, Manage, and Analyze Social Data from Many Platforms
What do you like best about the product?
Sprout Social has an easy onboarding process, with reports immediately available for all basic measures for paid campaigns and organic campaigns, split up by network, by post, or aggregated for your company. It's easy to switch between different platforms and dates, add unique views, and the tagging feature easily lets you sort by campaigns and topics. Additionally, the Listening feature is nice to be able to get a bird's eye view of the chatter surrounding your company online; this adds a nice layer to our social reporting outside of our own posts.
What do you dislike about the product?
The AI needs some work. The social sentiment is routinely way off - so much so that we can't use it, though it's a feature we'd really like to have. There have also been some issues with being able to integrate Sprout paid data into Looker and our own internal dashboards (though this may be a legal issue and not a Sprout issue itself).
What problems is the product solving and how is that benefiting you?
Sprout lets me quickly sort through our social media data to find insights and cultivate strategies. Its ability to zoom as far in (specific posts) and as far out (aggregated metrics for all of our company's platforms) as you want gives it a lot of flexibility to make decisions at all levels.
Intuitive and user friendly tool
What do you like best about the product?
I appreciate how incredibly easy this tool is to use. The customer support, along with the available resources for learning more, are truly outstanding! I rely on the tool every day and find it seamlessly fits into my daily workflows. The reporting features have become much better since I first started using it, and the AI integration is *chefs kiss*!
What do you dislike about the product?
Although the platform is extremely user-friendly and streamlined, I find myself wishing for a bit more flexibility when it comes to reporting.
What problems is the product solving and how is that benefiting you?
Simply put, Sprout saves me A LOT of time. We recently added employee advocacy to our toolset, and it makes reporting cohesive and easy.
Timesaver for Business!
What do you like best about the product?
The most helpful part about Sprout Social is the ability to schedule social media posts far in advance. It's very easy to go back to previous posts and duplicate them for the future. It's also great to be able to go back in time to a year previous to see what specifically was posted when and where. I am the sole user of Sprout Social at our company, and I use it every day.
What do you dislike about the product?
One of the downsides I've found is the Sprout Social app. I don't find the app to be as useful as the website.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us in allowing posts to be scheduled out in advance, to social media sites that do not have a scheduler. The ability to post, for example, to Google Business has increased phone calls to our business, foot traffic to our storefront, and website purchases. Customers are able to see every post we send to Facebook and Instagram when they look us up.
Really great product with a wonderful user experience
What do you like best about the product?
How easy it is to use - it is very user friendly and very intuitive
What do you dislike about the product?
When there are updates, they aren't clearly communicated and shared on the platform
What problems is the product solving and how is that benefiting you?
The main problem is one centralized platform for our team to manage all inbound messages and notifications that come to us.
Great Tool for the Job
What do you like best about the product?
Love the smart inbox listening tool as it makes my job so much easier. Their team is quick to answer questions. Also great scheduling tool & easy to use!
What do you dislike about the product?
Love that we are being safe with our accounts in 2026, but having to input an emailed code at every login fills up my inbox quickly and can be annoying.
What problems is the product solving and how is that benefiting you?
Scheduling and monitoring content
Very user-friendly and helpful; sometimes slower to adopt new features
What do you like best about the product?
I use Sprout in my work frequently: every day, most often for scheduling and calendaring, and occasionally for metrics reporting or social listening. The platform itself is very useful, with a lot of features and tools--but it still manages to be user-friendly and easy to implement. Despite the plethora of features, it's not intimidating. And there are a lot of resources for users to get started, learn new features, address bugs, etc.
What do you dislike about the product?
In general, the Sprout team is responsive to bugs and issues but can take longer to implement changes and put things on the roadmap. Most recently, the example I can think of is Bluesky integration.
What problems is the product solving and how is that benefiting you?
Sprout is keeping abreast of API changes on platforms so that our workflows can remain (relatively) uninterruped despite new challenges.
Sprout is a great user-friendly platform for anyone working in social media management
What do you like best about the product?
I like that Sprout is so user-friendly. Publishing is very simple and I appreciate the suggested times. The analytics are also super helpful.
What do you dislike about the product?
The LinkedIn integration is pretty buggy.
What problems is the product solving and how is that benefiting you?
Sprout is making social media management more efficient.
Very solid and well built
What do you like best about the product?
The acess to unlimited accounts/profiles
What do you dislike about the product?
Unable to create seperate captions for seperate social medias
What problems is the product solving and how is that benefiting you?
We had problems managing a ton of accounts so having everything in one space is amazing
Sprout Social is solid all around.
What do you like best about the product?
Scheduling, reporting , and monitoring is made a breeze with Sprout.
What do you dislike about the product?
Sprout's subscription fee, while competive with similar platforms, is high. Not necesarrily the fault of Sprout, but the continued issue of price gouging in the US.
What problems is the product solving and how is that benefiting you?
Reporting to my team is made very easy with Sprout. Scheduing and creating posts takes significantly less time.
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