Sprout Social
Sprout SocialExternal reviews
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It's a great social scheduler and source for analytics.
What do you like best about the product?
Their analytics is great; I also appreciate the tagging function which helps streamline reporting.
What do you dislike about the product?
I wish their API for their analytics properly included all the data from Pinterest and Instagram. I also wish there was a link in bio function for TikTok. The IG Story data in particular is not robust and doesn't match what you can get natively.
What problems is the product solving and how is that benefiting you?
It helps greatly in conducting audits of the content we create. It also helps with our internal reporting needs.
Social Media Analyst
What do you like best about the product?
I use Sprout at minimum 2 times a week for reporting mainly, but I do do some scheduling. I am a fan of the new collabrative feature. I like the support from Autumn, ease of use as compared to sprinklr.
What do you dislike about the product?
Downside is not being able to hide likes and shares while scheduling, plus the aspect ratio. Those issue curb me from using it for all scheduling.
What problems is the product solving and how is that benefiting you?
Reporting has become a lot easier for me as I need to do weekly and monthly reporting on socials!
Sprout Social Review
What do you like best about the product?
It is easy to navigate and schedule posts on multiple platforms.
What do you dislike about the product?
There has not been many features I dislike about Sprout so far.
What problems is the product solving and how is that benefiting you?
Its helping us track engagement and efficeintly schedule posts at one time and ahead rather than posting posts individually at the desired time.
Global comms made easy!
What do you like best about the product?
Sprout has been essential for bringing multiple leaders together one place and manage all things social. It has allowed me to police branding, while enabling team members to post easily.
What do you dislike about the product?
Accounts seem to get disconnected randomly, which require reconnection.
What problems is the product solving and how is that benefiting you?
The primary problem that Sprout Social is solving is how to communicate through our sole social media properties in one voice, but to different audiences. As a multi-national corporation, we have needed to write in multiple languages, schedule according to timezone, and geotarget countries and regions. This has made a complex task very simple, with an approval workflow that is quickly reviewed and distributed.
Wonderful platform!
What do you like best about the product?
I love everything about Sprout. The full calendar view of what I'm going to be posting per month is really helpful in determining strategy and what content we might be missing. I'm looking at the full calendar every single day. I'm a big fan of the weekly Sprout reports, which show how one week performed compared to the week before. I always take the time to look at those. They are a big help, especially since I'm pretty busy and don't want to have to log everything into the Reports section all the time. The reports section is nice. I'm only on the basic plan, but still get plenty of data to share with my executive team about all of our social accounts.
What do you dislike about the product?
In the publishing calendar, I want to be able to look back past one year. This would be helpful for me to know sometimes and make the reporting a little easier to do. If I did a report from 2 years ago and saw a spike in engagement on the day and wanted to see what we posted, I would need to scour our organic feeds to find the date I'm looking for. There are also some discrepancies in the reports that I know Sprout is working on.
There have also been some issues with our Smart Inbox. I don't have the ability to view something on the external platform if I wish to. This would be helpful because we have multiple Facebook accounts with the same name, and I want to see which one was mentioned in something. But there's no way for me to view it on Facebook, so I have to actually go to Facebook and find it. There have also been notification issues in the Smart Inbox with two of my other users. Notifications that I was getting, they were not.
There have also been some issues with our Smart Inbox. I don't have the ability to view something on the external platform if I wish to. This would be helpful because we have multiple Facebook accounts with the same name, and I want to see which one was mentioned in something. But there's no way for me to view it on Facebook, so I have to actually go to Facebook and find it. There have also been notification issues in the Smart Inbox with two of my other users. Notifications that I was getting, they were not.
What problems is the product solving and how is that benefiting you?
Sprout is helping us manage our social media, from content scheduling to data reporting. This has benefited us tremendously by keeping us on track, allowing us to see what types of content are performing well, and determining which data is valuable to show our executives. Content scheduling helps us think ahead instead of being reactive or needing to post manually every day. The data reporting has helped our executives go from not knowing what social platforms we are on, to being engaged with us through said social platforms or hearing us out on key data points.
Great Experience Using Sprout Social the Past 2 Years!
What do you like best about the product?
Customer Service and easy-to-use user interface!
What do you dislike about the product?
There is nothing that I dislike about the platform!
What problems is the product solving and how is that benefiting you?
Having all the social messages come into one platform is HUGE!
Social Media Manager
What do you like best about the product?
Sprout is great for planning! I love how easy the dashboard is for planning out posts.
What do you dislike about the product?
I think their analytics can be off from the Meta Business Suite sometimes.
What problems is the product solving and how is that benefiting you?
Planning!! It also helps a ton when I have soemthing to post on the weekend. I can schedule it Friday and trust it will go out on saturday when planned.
Sprout Social is a lifesaver for a new social media manager
What do you like best about the product?
As someone new to social media management, I’ve found Sprout Social’s webinars alone are worth exploring. I have learned so incredibly much from live and recorded webinars. As well, the platform is a highly valuable tool for organizing campaigns. Its user-friendly interface makes it easier to manage multiple social media accounts and track performance metrics overall and for individual posts.
What do you dislike about the product?
The cost can be a barrier, especially for smaller organizations or individuals just starting in social media management. I am so grateful my manager has agreed to pay for access for my team!
What problems is the product solving and how is that benefiting you?
Scheduling and Publishing Planning: Sprout Social’s scheduling tool helps with planning and publishing posts across multiple platforms, saving time and allowing posts to go out while creators are out of the office.
Sprout Social gets the job done
What do you like best about the product?
I primarily use Sprout Social for three things: Pulling reports, scheduling content, and managing inboxes. The smart inboxes allow me to keep the six channels I manage organized and orderly. The custom reports allows me to build the right data pull for any presentation or report that I need to send out across the organization. The scheduling tool allows me to easily plan content, move things around as needed, and even send content directly to my phone for further customization.
I also have always loved the reps I've worked with. This is now the third org that I've used Sprout at and the account managers I've worked with are always SO wonderful. They're helpful, provide personalized support, and are also always willing to try and customize plans for our specific needs.
I also have always loved the reps I've worked with. This is now the third org that I've used Sprout at and the account managers I've worked with are always SO wonderful. They're helpful, provide personalized support, and are also always willing to try and customize plans for our specific needs.
What do you dislike about the product?
I wish more tools were available for more of the plans. I.E. basic listening access that can let users play with the listening tool in its most basic form before deciding to upgrade further. It's a tool that is hard to understand its value without actually using it.
What problems is the product solving and how is that benefiting you?
I manage two brands, each having three social accounts. Sprout allows me to stay organized, both from a content scheduling perspective, but also for all inbound messages and report pulling. Sprout is extremely user friendly so I'm able to navigate the platform efficiently and get what I need in a timely matter.
Sprout allows me to manage 30 different accounts with ease
What do you like best about the product?
I love the ability to view all messages in one inbox. It allows me to have a good bird's eye view of what is going on with the 30 accounts I oversee. The ability to duplicate and schedule each post is also a huge time saver. We have different copy and versions of clips that we post to different platforms, so duplicating it and then editing for each platform is something that I do daily. We use Sprout to do all our reporting, scheduling, and DM management.
What do you dislike about the product?
Sometimes the videos we get sent don't play or preview in our inbox. We get sent a lot of content so it is cumbersome to open up the app and then search for the message again. I also wish the link in bio features were more advanced and could highlight different media more.
What problems is the product solving and how is that benefiting you?
It allows me to have a bird's eye view or all 30 accounts that I manage, both in DMs and in reporting. I always feel like I know what is happening on all accounts.
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