Sprout Social
Sprout SocialExternal reviews
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User friendly social media management tool
What do you like best about the product?
It is user friendly and though feature are constanly added, the user experience is straightforward and streamlined.
What do you dislike about the product?
Not all functionality that is available natively in social media apps is available e.g. scheduling Instagram carousel with photos and videos, however Sprout is constantly soliciting user feedback and making updates where available.
What problems is the product solving and how is that benefiting you?
Great tool for aggregating analytics across platforms and providing easy to digest reports.
Detailed, User Friendly, and Effective
What do you like best about the product?
Aside from the great Customer Service, Easiness to use, and Extensive posting capabilities, what I enjoy most about Sprout Social is the Employee Advocacy intergration. Tthousands of dollars I've been able to save my company by utilizing this feature has aided tremendously in sharing company news -- utilizing our employees, the people who believe in our message the strongest!
What do you dislike about the product?
As far as dislikes with Sprout Social, the only thing that comes to mind is the fact that there is no ability to connect a Personal Instagram to Sprout Social Advocacy. Although I believe this is a restriction on Instagram's side, uncontrollable by Sprout, being able to have access to Personal Instagrams on Advocacy would set Sprout aside from all of the other compamnies alike.
What problems is the product solving and how is that benefiting you?
For my specific responsibilities on my team, Sprout Social has addressed one of our most significant challenges: employee engagement and retention. Studies show that employees who feel involved and invested in their company are more likely to positively influence their social circles, leading to increased trust and participation in the company’s products and services. Additionally, the Employee Advocacy platform has helped us save money by amplifying each share and engagement facilitated by our team members.
Simplifying Social Media Management
What do you like best about the product?
Sprout Social has been a game changer for our team in streamlining all of our social media communication into one place.
What do you dislike about the product?
Your integrations with Facebook tend to have a lot of problems and issues causing our team to not be able to respond as efficiently as we would like all of the time. Our reporting doesn't always come in correctly, and we have to go in to fix these monthly. We'd also like it to be a bit more customizable. We'd also like a better way to track some ad comments on YT, Tiktok, and Reddit.
What problems is the product solving and how is that benefiting you?
Sprout Social has helped our team streamline all of our communiation on all platforms into one place allowing us to respond effectively and efficiently to all messages and comments.
Great platform!
What do you like best about the product?
Future scheduling, AI features. Reports on engagement and views etc. Best time of day scheduling. Very easy to use.
What do you dislike about the product?
It seems like a lot of clicks to get to some things and some things are hard to find.
What problems is the product solving and how is that benefiting you?
It saves me so much time!
Makes Posting & Reporting Easier
What do you like best about the product?
I love the easy interface and the ability to pull social reports any time. Also the new AI feature has been a game changer in making quick edits to captions.
What do you dislike about the product?
I don't like having to reconnect platforms without proper notice.
What problems is the product solving and how is that benefiting you?
It's an all in one place to create content and report on it.
Sprout Social helps social teams expand social strategy and programs efficiently
What do you like best about the product?
The suite of tools offered by Sprout Social has helped us expand our social media program efficiently! From publishing to analytics to employee advocacy, we have used these tools to operationalize social media programs, establish efficient workflows, and make strategic decisions based on detailed analytics.
These tools have also enabled us to expand our social media presence and rally the entire organization around our social media efforts in the case of employee advocacy. This impact has been extremely valuable in showcasing the value of a robust and intentional social media program that supports the entire organization.
Thank you!
These tools have also enabled us to expand our social media presence and rally the entire organization around our social media efforts in the case of employee advocacy. This impact has been extremely valuable in showcasing the value of a robust and intentional social media program that supports the entire organization.
Thank you!
What do you dislike about the product?
The only hurdle we encounter with Sprout Social is the limited seats available in our current budget. This can cause some shuffling around when we are looking for coverage for vacations, out-of-office, or rapid-response instances. We've been able to effectively navigate this limitation however an easier way to add in temporary users for these instances will help scrappy small teams feel less of a pinch.
What problems is the product solving and how is that benefiting you?
Having everything related to the social program in one place has been extremely useful. This enables us to pull analytics quickly, use the content library to action on quick posts, and use features like the "best times to post" to eliminate the guessing game of when content should go live on our channels.
Trusted social partner
What do you like best about the product?
Sprout is a fantastic product for social media management. It's very user-friendly, and they consistently improve and update features. Their analytics offering is robust, and I love the ability to create custom reports. Customer support has been great; I always receive quick responses and feel supported by the team.
What do you dislike about the product?
I wish they would put more support and product updates into their Employee Advocacy tool.
What problems is the product solving and how is that benefiting you?
All in one social media management platform.
good functionality and value for money. great for content queue management
What do you like best about the product?
the ease at which you can manage different social platforms
What do you dislike about the product?
It's not a visually led platform. Insights could be stronger and more options for presenting those visually and identifying trends
What problems is the product solving and how is that benefiting you?
Speeding up our queue management, saving us lots of time. Easily duplicating posts across platformd
Sprout is a good help for social media publishing although could have more platforms.
What do you like best about the product?
I like best that Sprout is reliable and gives me suggested post times.
What do you dislike about the product?
I wish Sprout would alert you if you schedule 2 pieces of content on the same platform at the same time.
What problems is the product solving and how is that benefiting you?
Sprout saves me time posting across platforms.
Save time, show growth!
What do you like best about the product?
I love that sprout social is in all in one solution to manage social. Instead of wasting time going to each platform to post I do everything in sprout. Tagging feature is one of my favorite, I set up a organization system of 3 different tiers of tags for each post (content type, content theme, audience)
What do you dislike about the product?
The API limitations on LinkedIn are frustating and the lack of document posts on Sprout makes me have to use the native platform. I would like to see even more AI but I know that is on the way.
What problems is the product solving and how is that benefiting you?
We have a time resource constaint so this allows me to do the work of more than 1 person and be more productive. We can now expand our impact on social because of sprout.
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