Sprout Social
Sprout SocialExternal reviews
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Streamlined Social Management with Powerful Features
What do you like best about the product?
I like that I can make a single post and send it to multiple platforms. There's a download feature where I can send our social strategy to our PR firm in a PDF. Sprout Social has many more features and allows us to post video. The initial setup was pretty simple, and the support was great.
What do you dislike about the product?
I wish the schedule time wasn't all the way at the bottom of the create post page. When in the week and month view, you can't scroll to past or future weeks or months; you have to use the arrows at the top to change the week or month. I wish I could scroll.
What problems is the product solving and how is that benefiting you?
With Sprout Social, I don't have to navigate multiple platforms to create posts; I can schedule them in advance. It allows a single post to go to multiple platforms, and I can share our social strategy with the PR firm using the download feature. We switched from HeyOrca because Sprout has more features, including video posting.
User-Friendly Platform with Clear Analytics and Responsive Customer Support
What do you like best about the product?
The platform is very user friendly! I had not used it before I started in my current role but it was very easy to figure out. This is something that I use all day, every day. I like being able to see all of the analytics and understand them so that I can explain them to others. I also really appreciate their customer service team. They are always very responsive and try to help or find answers if the do not know it at the time.
What do you dislike about the product?
I wish that it would show analytics to Bluesky, but it is still a fairly new platform and recently integrated into Sprout.
What problems is the product solving and how is that benefiting you?
It really helps when needing to pull analytics for specific tags (in my case at work, this is divided for our different stakeholder groups).
Everything We Need in One Easy App—Insights, Publishing, Reporting, and Inbox
What do you like best about the product?
I really like that I basically get everything I need in one app—from industry insights, to publishing content across a plethora of platforms, to getting reports on how we’re doing, and being able to manage our inbox. It’s so easy to use, saves me hours each week, and means less clicking and fewer tabs.
What do you dislike about the product?
Sometimes my automated inbox clears don’t work, and I end up having to clear them manually. Honestly, it only happens every now and then, so it doesn’t really bother me.
What problems is the product solving and how is that benefiting you?
We struggled a lot to get clear insights into what our competitors were doing. Sprout gave us a ton of insight into what they’re doing, how they’re doing it, and how we compare. It’s been very helpful for shaping our strategy.
Streamlined Social Management with Excellent Collaboration
What do you like best about the product?
I like Sprout Social for its ability to allow me to collaborate with my team and have a platform to handle scheduling, posting, and guidance. I appreciate the guidance on optimal times to post and the availability of analytics. It's very user-friendly for myself and my team, making the setup straightforward.
What do you dislike about the product?
no issues
What problems is the product solving and how is that benefiting you?
Sprout Social helps me coordinate and schedule all posts in one place, collaborate with my team, and provides guidance on optimal posting times and useful analytics.
Sprout: User-Friendly with Great, Straightforward Features
What do you like best about the product?
Sprout is very user-friendly and offers great features that make it simple and straightforward to use.
What do you dislike about the product?
I wish their reports offered even more options for LinkedIn.
What problems is the product solving and how is that benefiting you?
It makes it easy to create reports and identify important online conversations about our company, and everything is integrated into a single platform.
Sprout Social Streamlines Reporting, Listening, and Response Efficiency
What do you like best about the product?
Sprout Social has streamlined how we manage and report on social performance. It connects all of our accounts in one place and allows us to share clear, controlled dashboards with stakeholders without granting full account access. The social listening tool is easier to set up than our previous system, and the Smart Inbox has significantly improved response efficiency for our small social team.
What do you dislike about the product?
Sprout Social is more expensive per seat than our previous platform, which required us to limit the number of users. The onboarding process is also time-intensive. While the platform is powerful, the pricing may be prohibitive for smaller teams or small businesses.
What problems is the product solving and how is that benefiting you?
After downsizing our social team, we needed a platform that could help us operate more efficiently. Our previous tool was clunky, lacked meaningful AI capabilities, had limited and difficult-to-manage social listening, and offered poor inbox and stakeholder reporting functionality. Sprout Social addresses these gaps by making social listening easier to set up and monitor, streamlining inbox management, improving reporting for stakeholders, and providing AI-driven features that help our smaller team work more effectively.
Simplified Social Media Management with Sprout Social
What do you like best about the product?
I use Sprout Social for social media management because it allows me and my team to have all of our inbox and scheduling in one place. I like that my teammates and I can see the same things, keep everything in one spot, and delegate tasks easily. I love that I can tag my teammates when I need assistance on a comment, and that our inbox and personal DMs are in one space. We can have internal conversations about it, scheduling, and other tasks. Being able to see post performance and posting at the optimal time is very important. The initial setup was very easy, self-explanatory, and my team loved the tutorial.
What do you dislike about the product?
I feel like Sprout Social could be better integrated. There's some limitations within the posting. And the profiles getting disconnected often.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social media management, consolidating our inbox and scheduling, streamlining everything in one place, and solving the issue of needing multiple apps.
Clean, Easy Social Management with Clear, Actionable Reporting
What do you like best about the product?
I like Sprout Social because it brings all my social channels into one clean, easy-to-use platform. The reporting is clear and actionable, and it makes collaboration and scheduling feel simple instead of chaotic.
What do you dislike about the product?
While Sprout Social is a powerful tool, there are a few drawbacks. The pricing can be steep, especially as teams grow and additional users are added. Some reporting features feel a bit rigid and could offer more customization, and it can take time to fully learn all the platform’s capabilities. For smaller or quick tasks, the tool can sometimes feel heavier than necessary.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the problem of managing multiple social media channels and large volumes of content in one place. It streamlines scheduling, engagement, and reporting, which saves time and reduces manual work. Having centralized analytics and collaboration tools helps me make more informed decisions, stay organized, and focus on creating better content rather than juggling platforms.
Effortless Scheduling and User-Friendly Interface
What do you like best about the product?
I really like Sprout Social's ease of use. The scheduling feature works great for me because it allows us to schedule posts in advance and then just set them and forget it. The initial setup was also very easy.
What do you dislike about the product?
I wish the listening tool worked for LinkedIn as well.
What problems is the product solving and how is that benefiting you?
Sprout Social allows me to interact with my audience and schedule posts easily. The scheduling feature is great because we can set posts in advance and forget about them.
Seamlessly Manages Social Media with User-Friendly Interface
What do you like best about the product?
I like how user-friendly Sprout Social is, making it easy for team members to manage social media inquiries with a third-party company. The chat feature is always very helpful if we forget how to do something. We switched from Sprinklr because Sprout Social has a better user interface. The setup was relatively easy, and their team even did a call with us to see what we needed specifically.
What do you dislike about the product?
It wasn’t as intuitive at first because there were many pathways to move a case, which required us to get used to how everyone was doing it differently.
What problems is the product solving and how is that benefiting you?
Sprout Social allows different team members to collaborate seamlessly with a third-party company to manage social media inquiries.
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