Sprout Social
Sprout SocialExternal reviews
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Everything you need all in one place
What do you like best about the product?
I love that everything I need in my job is all on the same website. I have started to use it every shift. It's been an easy transition from what I was using before.
What do you dislike about the product?
It was a little confusing figuring out how to use all the features but the zoom classes have been a massive help.
What problems is the product solving and how is that benefiting you?
Not a problem but an annoyance. When posting an article on different social media platforms, I had to post it separately which took a bunch of time. Now, I basically can post social media stuff on platforms simultaneously.
Great onboarding process
What do you like best about the product?
It's user-friendly and the support team is helpful.
What do you dislike about the product?
I'd like to see more options for reports.
What problems is the product solving and how is that benefiting you?
I love that I easily see the messages from all of our social media sites in one place. It makes review management much easier.
Easy to use and master
What do you like best about the product?
The ability to have multiple social channels in one place. It was easy to get my account set up and implemented. The customer team was prepared to answer any questions we might have. This is a great tool we used every day for posting and scheduling!
What do you dislike about the product?
Integration requires business pages. Some of our existing pages cannot be integrated.
What problems is the product solving and how is that benefiting you?
Solves the problem of having multiple social channels to manage.
Amazing Platform
What do you like best about the product?
I love how easy it is to create posts, hone in on various metrics, and listen in on our market. Sprout's team also makes it super easy to communicate with them if there's ever any trouble or confusion. Overall: easy to use and would recommend!
What do you dislike about the product?
I do not have anything specific that I dislike about Sprout :)
What problems is the product solving and how is that benefiting you?
Sprout is helping us figure out how to better position ourselves in a competitve market.
So easy.........
What do you like best about the product?
The interface is so easy to use and navigate.
What do you dislike about the product?
I am using this for YouTube.
Can't edit end cards or add card to videos.
Unable to monitize video.
Content of story with hyperlinks for other social media does not carry over into Sprout.
Can't edit end cards or add card to videos.
Unable to monitize video.
Content of story with hyperlinks for other social media does not carry over into Sprout.
What problems is the product solving and how is that benefiting you?
Everything in one place, less windows to open and close.
Amazing
What do you like best about the product?
Great layout. Something new to use and see. Easy to use. A new way of talking to our customers.
What do you dislike about the product?
not much, noting to say. I have not been using it for very long so far so good.
What problems is the product solving and how is that benefiting you?
We can respond to our customers at the click of a button.
We love Sprout Social!
What do you like best about the product?
It's easy to use, tons of tools and the analytics are UNMATCHED. Customer service is also extremely helpful and so easy to interact with. Truly haven't had better customer service experience.
What do you dislike about the product?
The price, it is the most expensive SMM tool on the market, but also the best.
What problems is the product solving and how is that benefiting you?
Helping me schedule consistent content, be completely able to manage our clients messages, comments and overall engagement and be able to provide our clients with metrics that matter.
Great way to take charge of your social media
What do you like best about the product?
I love the scheduling and reporting capabilities. I also love that it pulls retroactive posts, even if you weren't used Sprout at the time and even if you didn't post/schedule in the Sprout platform
What do you dislike about the product?
I do think its look could be improved. I don't like having to toggle the navigation open.
What problems is the product solving and how is that benefiting you?
We were having issues with engagement and Sprout's optimal times feature is a great addition. It has helped us a little with engagement, making sure our audiences are online when we post.
It has totally transformed the way I handle my social media platforms.
What do you like best about the product?
It's easy to use
The analytics tool is superb
The analytics tool is superb
What do you dislike about the product?
When compared to other social media management solutions, Sprout Social's pricing is a little bit more expensive, which makes it less affordable for individuals or small enterprises. Since my company is new, I had to persuade them by justifying the required payment when we recently needed to renew our subscription. In addition, there have occasionally been software faults or glitches (downtimes) that typically detract from the overall user experience. Similar to the one we had a few days ago, the good news is that it was promptly resolved.
What problems is the product solving and how is that benefiting you?
For my company, Sprout Social is the answer to efficiently monitoring and reporting on social media activity. This helps me since it makes it simple for me to assess the answers that the support analysts provide to the end users, monitor audience growth and engagement, and assess the results of our social media initiatives. This helps me make data-based choices to enhance our social media strategy while saving me time.
Everything you need in one spot!
What do you like best about the product?
Reporting and post performance are easy to access
What do you dislike about the product?
There is a lot to wade through so taking the time to learn is KEY.
What problems is the product solving and how is that benefiting you?
Centralizing customer engagment
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