Sprout Social
Sprout SocialExternal reviews
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Taking us to the next level on social.
What do you like best about the product?
Sprout is a great tool that is helping us take our social media efforts to the next level. With Sprout, we are able to organize our social media activity, track our results and measure against some of our competition.
What do you dislike about the product?
It would be incredible to it automatically post to Instagram.
What problems is the product solving and how is that benefiting you?
It's helping us get more organized and schedule posts in advance, while categorizing them.
Sprout makes social accessible
What do you like best about the product?
I love that you can do channel management, analytics, and social listening on Sprout. Truly is a one stop platform and every social media org should have it.
What do you dislike about the product?
Analytics can be kind wonky, like engagement rate is calculated weirdly for some profiles
What problems is the product solving and how is that benefiting you?
It solves having to navigate multiple platforms by logging in natively, I love it
Spout Social has been a game changer for social media management.
What do you like best about the product?
The reporting capabilities, ease of use.
What do you dislike about the product?
Nothing! Sprout Social has been a much better tool for us compared to our previous social media management software.
What problems is the product solving and how is that benefiting you?
Spout Social has made reporting for us so much easier. Before, we were doing it all manually.
A life changing piece of software
What do you like best about the product?
Ease and frequency of use, implementation and integration
What do you dislike about the product?
Customer support and number of features.
What problems is the product solving and how is that benefiting you?
Being able to manage a large number of social profiles in one place - its been life changing! Having all the feeds and post scheduling in one place saves us so much time from basic scheduling (multiple times and across different accounts) and reporting. We love it.
So my favourite scheduling platform I've ever used!
What do you like best about the product?
I've used SproutSocial in a few different organisations before and I've always found it useful. We recently moved to Sprout from Hootsuite (I pushed hard for the change) and I find it much easier to use. It has pretty much everything you need in one place - you can schedule content, reply to messages and pull your analytics as well as compare with similar organisations and do some social listening too.
By far my favourite thing about Sprout is the ability to schedule and track campaigns. Being able to pull only specific campaign related data for a chosen timeframe has been so useful and one of the main reasons we moved to Sprout.
By far my favourite thing about Sprout is the ability to schedule and track campaigns. Being able to pull only specific campaign related data for a chosen timeframe has been so useful and one of the main reasons we moved to Sprout.
What do you dislike about the product?
If I was looking for a fault, it'd be the additional paywalls for some features, we have the professional account and it is definitely worth it, but it is quite a jump to the advanced account - but really not the end of the world!
What problems is the product solving and how is that benefiting you?
It is helping us improve out social media output by helping us to track our themed content to see what is working and not working for our audiences.
Quick and painless
What do you like best about the product?
I really dig to reporting tool. It's helpful in creating me reports
What do you dislike about the product?
Doesn't yet track FB Reel views as Video Views
What problems is the product solving and how is that benefiting you?
We're routinely looking for more data re: oour clients social to help guide decision making.
Amazing platform to work in!
What do you like best about the product?
Amazing platform, really intuitive. Easy to learn.
Can use it everyday easily without being confused
great customer support tool
Can use it everyday easily without being confused
great customer support tool
What do you dislike about the product?
a bit slow and laggy when there's high volume of comments and messages
What problems is the product solving and how is that benefiting you?
It greatly helps to have a great insight on how the business' doing
Easy Platform for Marketing experts
What do you like best about the product?
I can extract all my analytics and filter by month, by year and so on
What do you dislike about the product?
The fact we need to pay for Building custom reports
What problems is the product solving and how is that benefiting you?
Insides on paid and orgenic campaigns and how we perform as a company
Nearly Everything I Could Need in One Place
What do you like best about the product?
I love that I can manage all of our social media, comments, and Youtube interactions all in one place. When we have a particular issue with a product I can do social listening for that issue or product easily to see the scale of the issue. Competitive analysis has been made easier for me and automatic reporting and sent reports make it easier for me to discuss numbers with the higher ups. It also frees up a lot of the annoyances of platform logins and scheduling on an individual basis across multiple accounts.
We integrate it into our strategy and planning and use it pretty much every day. Even if we don't, it's easy to scedule things and forget about ituntil we need to get back in there.
I love the team we worked with to implement the tool. Both training and introduction/edmo of the tool were amazing. We felt very accommodated as a customer.
We integrate it into our strategy and planning and use it pretty much every day. Even if we don't, it's easy to scedule things and forget about ituntil we need to get back in there.
I love the team we worked with to implement the tool. Both training and introduction/edmo of the tool were amazing. We felt very accommodated as a customer.
What do you dislike about the product?
This is mostly the fault of the system and CRM we use for our ecommerce store, but I wish I could also get our customer service emails and shop linked into Sprout too. I think once we switch over to a better ecommerce platform, we could potentially resolve this.
I don't like that Reels are a little difficult to schedule with specific sounds unless we use our phones, but I think that is also the fault of the nature of Instagram and a lack of a working API probably.
I also can't seem to like or heart Youtube comments unless I'm on Youtube, but I can still answer and moderate them as normal.
I don't like that Reels are a little difficult to schedule with specific sounds unless we use our phones, but I think that is also the fault of the nature of Instagram and a lack of a working API probably.
I also can't seem to like or heart Youtube comments unless I'm on Youtube, but I can still answer and moderate them as normal.
What problems is the product solving and how is that benefiting you?
We wasted a lot of time with manually scheduling and not understanding the full analytics behind our posts. Sprout solves for this pretty completely. I can make plans ahead from what I see does well, or what I see needs to be boosted if it's a higher priority.
Sprout Social Cares
What do you like best about the product?
We switched to Sprout Social as our social media management tool because of its social listening and reporting tools. We continue to find them extremely helpful for our business's growth and strategy. We also appreciate the knowledge that the Sprout Social representatives bring to us and how they treat us. Every one of our Sprout representatives has been extremely responsive, kind, and genuinely want to help us succeed. We also use Sprout Social on an almost daily basis and love the improvements that are constantly being made.
What do you dislike about the product?
I feel like we have switched customer success managers a lot since we started using Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout's reporting features are extremely important in helping us shape our content strategies.
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