Sprout Social
Sprout SocialExternal reviews
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All My Social Channels and Data in One Place—Perfect for Managing 25 Brands
What do you like best about the product?
Sprout allows me to schedule and manage multiple channels and accounts at once. I manage 25 brands under my role. It is nice to see all my data in one place and be able to multi-task. I also enjoy the approval set up. I like being able to manage the flow as I oversee agency work as well.
What do you dislike about the product?
Sometimes the chat function does not showcase the content we are discussing. As I manage 25 brands, I need to see a reference of what I am reacting to. I have to exit out of the dashboard side pop-up and navigate to the approval page to find the comment. It would be nice to see a preview and not have to do this from my email notification link. I also have to get a code sent to my email every day when I log in. This can take up to 5 minutes sometimes and I likely move on because of the hassle onto other tasks. Then my email code has expired and I have to start over.
What problems is the product solving and how is that benefiting you?
Sprout solves putting all of my accounts in one place for me to manage and monitor. I only need to connect everything once. Then I can manage all of my brands and channels in one place. I can also create workflows, schedules, and approval processes.
Effortless Social Management with Powerful Analytics
What do you like best about the product?
I like the way analytics are presented as well as the ease of using approval workflows for multiple levels of approvals. It's much easier to add comments to posts or push them through without having to go back and forth. I also really enjoy the analytic capabilities and ability to switch between client profiles with ease within the platform. The social listening tool is great for picking up any social/news mentions and getting a full picture of stakeholder sentiment. The initial setup was very easy, which was a big plus for us.
What do you dislike about the product?
There can be glitches at times with video/photo, including occasional errors with CC. I think they could make their CC feature easier to use. It just doesn't seem as intuitive as it could be and sometimes displays in a strange way.
What problems is the product solving and how is that benefiting you?
Sprout Social helps with executive reporting, campaign reports, and provides a full picture of stakeholder sentiment through social listening. It simplifies multi-level approval workflows, reducing back and forth, and offers user-friendly analytics presentation.
Feature-Rich, Easy to Use, and Always Improving
What do you like best about the product?
Functionality, feature updates and ease of use.
What do you dislike about the product?
That Threads is not available in tag reporting.
What problems is the product solving and how is that benefiting you?
Managing all of our various social media accounts in one place and enabling simple, detailed reporting.
Sprout Makes Scheduling Content in Advance Effortless
What do you like best about the product?
Once all channels are activated, Sprout is very easy to use for scheduling content in advance.
What do you dislike about the product?
There are a few platforms I naturally prefer to use and post on natively, like Instagram and TikTok.
What problems is the product solving and how is that benefiting you?
I love how easy it is to have all our social media analytics in one place. Its better than any other platform I've used.
My Go-To Social Media Tool: Scheduling, Reporting & Listening Made Easy
What do you like best about the product?
Sprout Social has been my go-to social media management tool for the past 4+ years, and I honestly can’t imagine being a social media professional without it. Its scheduling, reporting, and listening capabilities make day-to-day work much easier and help social media managers stay organized and on top of their tasks.
What do you dislike about the product?
Sprout Social is a great tool, but it’s expensive. It’s frustrating that features like premium analytics aren’t available to customers who don’t have the budget for them. More recently, the customer support team also hasn’t been as strong as it used to be, which has been disappointing.
What problems is the product solving and how is that benefiting you?
Sprout Social’s amazing scheduling capabilities allow us to stay proactive and organized with our content calendar. Rather than having to use various spreadsheets and files, we have everything in one place. It is also great not having to manually schedule posts on native platforms.
Staying Organized Made Easy with Folder Grouping
What do you like best about the product?
I like being able to stay organized by grouping things into folders.
What do you dislike about the product?
Sometimes there are bugs that occur in reviews.
What problems is the product solving and how is that benefiting you?
When I use the customer service, it helps me to recover what I am doing.
Effortless Social Media Management, Huge Time Saver
What do you like best about the product?
I love how easy Sprout Social is to use. I love that I can tag and see everything in one spot. Plus, having multiple accounts all right there is great because we can toggle back and forth. I can see what I posted, and I like that I can remove posts. The ease of scheduling is fantastic; it's very easy to use. It's a huge time saver because I can schedule the whole month if I want to, and approvals are done easily. The initial setup was very easy, even with a lot of clients to add. It's super easy all around.
What do you dislike about the product?
Tagging on Instagram can be a bit annoying because it doesn't let you find Instagram handles directly in Sprout Social. You have to go to Instagram, find the handle, and then come back to input it. It doesn't automatically populate options, which isn't great. Also, it'd be nice to be able to edit Instagram posts after they've been published.
What problems is the product solving and how is that benefiting you?
Sprout Social makes scheduling a million times easier, saving huge time by centralizing everything. It's an easy platform where I can access hashtags, calendars, and manage multiple accounts effortlessly, avoiding the tedious manual posting process.
Super Easy to Use with Great Training Materials and the Best Support
What do you like best about the product?
It's super easy to use, lots of training materials and the best support out there
What do you dislike about the product?
The Smart Inbox is a little clunky and hard to navigate.
What problems is the product solving and how is that benefiting you?
It makes reporting a breeze
Very Good Experience in Sprout
What do you like best about the product?
I really like how Sprout lets you manage multiple social media profiles all together in one platform. The reporting section is super helpful most of the time, especially when I need to prepare specific analyses.
Another thing I appreciate about Sprout is the support team—they’re always incredibly nice and helpful with any requests or issues I have.
Another thing I appreciate about Sprout is the support team—they’re always incredibly nice and helpful with any requests or issues I have.
What do you dislike about the product?
Sometimes a post isn’t published because of instability on the social platform. We understand this isn’t a Sprout issue, but I think Sprout should have some kind of backup plan to handle situations like this.
What problems is the product solving and how is that benefiting you?
Management multiple profiles
Effortless Social Media Pre-Scheduling Ahead of Time
What do you like best about the product?
The ability to pre-schedule social media content ahead of time.
What do you dislike about the product?
The mobile version is not very user friendly.
What problems is the product solving and how is that benefiting you?
Using AI to generate Alt Text on images.
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