Sprout Social
Sprout SocialExternal reviews
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User-friendly, comprehensive and excellent reporting function
What do you like best about the product?
The cross-network reporting tool and the efficiency of the publishing tool
What do you dislike about the product?
I'd like it to keep pace with evolving social media networks e.g. we are Twitter Blue subscribers but if you schedule a tweet via Social Media you still have the 280 character limit which means we have to schedule manually.
What problems is the product solving and how is that benefiting you?
It's allowing us to schedule our standard 14-15 posts per week. It's allowing us to report on growth and engagement and tailor our content strategy accordingly
Simple yet powerful
What do you like best about the product?
Very clear interface where I can find what I need very quickly, then action and respond seamlessly.
What do you dislike about the product?
Feature tiers are annoying. Just give me all the tools for the price (i.e Netflix model).
I especially would like the template responses to be available for all users.
I especially would like the template responses to be available for all users.
What problems is the product solving and how is that benefiting you?
It provides a one-stop-shop for multi platform monitoriong, at a reasonable price point.
User friendly and efficient
What do you like best about the product?
I like the smart inbox the best, this help cut time doing community engagement versus doing it on each native app.
What do you dislike about the product?
One thing I dislike about Sprout is not being able to tag people on LinkedIn when scheduling, it's an annoying thing you have to remember to do after your post goes live.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping with being able to schedule posts across all platforms, being able to save time with the smart inbox. Also with getting reports to higher ups.
Easy to use, intuitive
What do you like best about the product?
Their customer service team is spot on, very quick to respond and organize trainings
What do you dislike about the product?
Very key features are hidden behind a paywall. It is already a very expensive software, so it doesn't sit right
What problems is the product solving and how is that benefiting you?
We manage more than 80 social media accounts and Sprout makes it very easy
Sprout Social is My First & Go-To Social Media Management Tool
What do you like best about the product?
Sprout Social has a user-friendly interface, smart scheduling tools, comprehensive and customizable analytics tools, and helps me to keep my finger on the pulse of what our competitors are doing in the social space.
What do you dislike about the product?
I wish social listening was available at all subscription levels, in even in a limited capacity. I do sometimes get frustrated when I realize limitations on certain functionality and then realize I'd have to pay a significant price hike for features that seem like basic SMM tools.
What problems is the product solving and how is that benefiting you?
Helping us to determine the best times to post to each platform in order to reach our audience and elicit engagement.
Sprout makes my job so much better.
What do you like best about the product?
I love Sprout's easy interface for scheduling out posts, and I love love LOVE the reporting. So quickly I can find the info I need, get insights into what's working and what's not, and plan accordingly.
What do you dislike about the product?
I wish the support for government agencies were better. I work for a small government agency. A lot of the stuff on the community site (Arb) is for folks who work at agencies or for private companies. That's good and valuable, but I don't see anything for government specifically. I feel like there must be other government agencies using Sprout, and this could be a good place to connect but I don't have time to hunt them down.
Also, I want the find content function to work for my organization. This is challenging because my agency is a government watchdog so we talk about government transparncy and efficiency and things like that. (Admittedly challenging topics!) When I search those terms, I get articles about the government agent who testified that there are indeed UFOs.
Also, I want the find content function to work for my organization. This is challenging because my agency is a government watchdog so we talk about government transparncy and efficiency and things like that. (Admittedly challenging topics!) When I search those terms, I get articles about the government agent who testified that there are indeed UFOs.
What problems is the product solving and how is that benefiting you?
Scheduling my social media used to be a weekly nightmare. Our approval process is quite rigorous, and before Sprout I had to manually schedule out on three different platforms.
Analytics reporting is so much better for the same reason -- it's all in one place.
Analytics reporting is so much better for the same reason -- it's all in one place.
Quick, intelligent insights and scheduling
What do you like best about the product?
Everything needed to accurately manage and account and provide analytics is in one place.
What do you dislike about the product?
Nothing- I've never found a better tool.
What problems is the product solving and how is that benefiting you?
It's helping us monitor our business' presence and present accurate findings to expand on what we do
Who really does it better these days?
What do you like best about the product?
Since joining back in April, my team and I have greatly benefited from the responsive customer service team, but also the community based side of sprout! The ability to add additional logins quickly without budgetary constraints was also a key deciding factor for our organization, and we couldn't be happier.
What do you dislike about the product?
While the planning reporting and scalability of the program is excellent, many of the features that make sprout truly valuable are within social listening, which is behind an additional pay Wall. Wow, this will probably be addressed in the future any of the complementary listening tools that are given for free solely within Twitter, which is losing Value by the day.
What problems is the product solving and how is that benefiting you?
Being able to tag user content to identify patterns for other teams to address is incredibly helpful. We no longer have to export videos at various sizes for them to load properly through the system, which is a limitation of many other planning platforms and was an efficiency killer for content team. The mobile app also has many powerful features that allow us to respond to incoming traffic that might be something that can't wait until morning.
The posting optimization times have also greatly helped as well as the sprout link integration through Instagram to make a seamless link in no additional cost.
The tremendous amount of learning resources has also made on boarding for new users a relatively painless experience!
The posting optimization times have also greatly helped as well as the sprout link integration through Instagram to make a seamless link in no additional cost.
The tremendous amount of learning resources has also made on boarding for new users a relatively painless experience!
We transitioned from Hootsuite to Sprout and have been more than pleased with my experience
What do you like best about the product?
the UX is very nice, all settings are easy to find and makes posting on socials much more easier. My company used to use Hootsuite and when we announce the transition to Sprout I was worried about transition but it was a smooth transition and an even smoother user interface
What do you dislike about the product?
I have yet to face downsides from Sprout, I have only used it for scheduling posts and reviewing analytics so besides that I cannot speak on other aspects of Sprout
What problems is the product solving and how is that benefiting you?
The ability to post on multiple platforms and monitor analytics/performance from our posts. It benefits us as we are able to see where our posts are working and where they are not
Advertising optimization that is both solid and remarkable
What do you like best about the product?
My skills as a marketer have greatly improved as a result. The importance and novelty of Sprout Social's impact on evolving marketing goals cannot be overstated. It includes everything I need to streamline my social media management in one convenient location. It has a steep learning curve, but I was able to master its features quickly.
What do you dislike about the product?
Sprout Social's customer service is poor; the software is not particularly user-friendly.
What problems is the product solving and how is that benefiting you?
Our marketing and advertising department relies heavily on this program, which has led to numerous revisions to our publications and analytical methods for managing our services. We have figured out how to get the most out of this service and, as a result, more people are interested in it than ever before. This social media management platform has proven to be an extremely useful resource, allowing us to expand our reach and increase our visibility on the Internet. Increase your customer base and facilitate future sales with this software's personalized service and detailed product descriptions. I was amazed at how easy it was to use and how well it served my customers.
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