Sprout Social
Sprout SocialReviews from AWS customer
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I think it is very efficient way to communicate
What do you like best about the product?
Easy to speak with customers and makes it simple to see who is messaging you
What do you dislike about the product?
There is nothing I dislike about sprout so far
What problems is the product solving and how is that benefiting you?
It is solving a way for us to communicate with users on twitter
Happy new Sprout User
What do you like best about the product?
I love how user friendly Sprout is and how easy it is to stay organized!
What do you dislike about the product?
The cost for additional team members is a bit steep for growing companies!
What problems is the product solving and how is that benefiting you?
Sprout Social offers a wide variety of deep analyitics
Amazing platform for marketers, marketing, and B2B!!
What do you like best about the product?
Ughhh I can't say enough. The personalized scheduling, the creative energy, the ability to post MONTHS in advance if I have an idea right away. SO so good. Love it.
What do you dislike about the product?
The only thing I could think of would be to make it more multi-user friendly. It could be cool to be able to collaborate in real time. Other than that, its legit.
What problems is the product solving and how is that benefiting you?
Marketing, SEO, and analytics. Thankfully it solves all three without any real issues. I adore this product and the usability it offers me and my team.
Fantastic Initial Experience
What do you like best about the product?
It has allowed our high number of differing brands to be kept under one roof, in terms of analytical data, scheduling posts and more. The ease Sprout Social gives to a day-to-day routine is superb.
What do you dislike about the product?
There are certain features that are not within Sprout at this moment in time, such as particular review sites not being within their current integration. But I have assured that the comments have been documented and listened to.
What problems is the product solving and how is that benefiting you?
The day-to-day scheduling process and Smart Inbox features have severely upped our productivity over the last month or so. With all accounts under one roof, it is quick and easy to switch between and deal with the relevant issues.
Sprout Social Made My Work Easier.
What do you like best about the product?
The fact that I can schedule my posts and monitor analytics makes my work life easier.
What do you dislike about the product?
The interface is somewhat too busy for my liking.
What problems is the product solving and how is that benefiting you?
Before, our organization found it hard to monitor digital communication inputs to maintain accountability with our donors, and now we can report results.
Great Scheduling Tool
What do you like best about the product?
Sprout is easy to use and easy to navigate. When I'm ready to schedule content for my clients, I can easily plug it into Sprout's social scheduling tool in no time. I love using Sprout Social. It makes my job as a Content Coordinator so much easier.
What do you dislike about the product?
Sprout is a little expensive for my business, and you have to post to Instagram manually. It's a great tool, but plenty of room for improvement remains. I'd love to see Sprout adopt a hashtag tool that lets you click to add the most relevant hashtags for your caption.
What problems is the product solving and how is that benefiting you?
I no longer have to log into my client's accounts and post everything natively per platform. I can schedule my client's social calendars in advance with a few quick taps. It saves so much time and energy.
Efficient Social Media Management with Sprout Social
What do you like best about the product?
I have been using Sprout for several years now.
- user-friendly interface (the best on the market)
- loads of good features
- I like the community they are building (however, this doesn't seem to include companies HQ outside of the US
- reporting features have everything I need but often tag report breaks for me
- user-friendly interface (the best on the market)
- loads of good features
- I like the community they are building (however, this doesn't seem to include companies HQ outside of the US
- reporting features have everything I need but often tag report breaks for me
What do you dislike about the product?
I've used Sprout at a few different companies, and over the years their customer support has completely dropped. I have been passed around CSMs and it takes weeks to get a response (if any). I'm paying for the advanced plan and don't have a CSM and can only reach out via direct chat. This is painful when aspects of the reporting function don't work and I need help fixing them.
Having a dedicated customer success manager would be preferable, as it would ensure consistent and personalized support.
Having a dedicated customer success manager would be preferable, as it would ensure consistent and personalized support.
What problems is the product solving and how is that benefiting you?
It solves several headaches by providing an all-in-one platform. Its user-friendly interface and Smart Inbox make it easy to do my job. Plus, the reporting tools help me track performance and update my strategy.
Sprout Social for Managing My Team
What do you like best about the product?
I love that Sprout uses customizable workflows so that I can easily send pieces of content through multiple approval levels on my team.
What do you dislike about the product?
The only downside to Sprout Social that I've experienced is that in order to optimize content between Facebook and Instagram, you have to create two separate posts. But, to me that isn't a big deal.
What problems is the product solving and how is that benefiting you?
Before using Sprout Social, my team and I would need to send each other links or photos of in-progress content to approve it. This took a long time, and Sprout Social solves that with its approval workflows.
Couldn't imagine managing platforms without it
What do you like best about the product?
Being able to manage multiple platforms from one place. It makes scheduling social posts so much quicker and easier. I love that I can duplicate posts for other platforms and that it also saves the alt text from photos as well! The tagging system is also helpful for analytics.
What do you dislike about the product?
It's annoying that for Twitter I'm unable to create threads using the platform. For longer posts I have to go to Twitter manually, which takes much more time and energy than scheduling posts through the platform. Another issue I have is with the tagging system for Linkedin and Facebook. Sometimes I will type someone's name to be tagged and it simply won't show in the options. The tagging system can be hit or miss, which once again, adds more time for me to edit posts manually.
What problems is the product solving and how is that benefiting you?
Sprout makes managing socials much more organized. I can see everything set to go out in one place, as opposed to having to manually track each time I post something. Being able to visually see everything in one place and not worrying about missing a post on certain platforms is a life saver.
Sprout Social is the best social media platform out there!
What do you like best about the product?
Sprout has helped make my job efficient and fun again. With Sprout social, my team is more organized and has a clear social strategy aligned.
What do you dislike about the product?
I cannot name one thing that I dislike about Sprout Social. The features that the platform has is way above all of the other platforms out there.
What problems is the product solving and how is that benefiting you?
Sprout helps me save time, take a deep dive into analytics and see them custom to how I want them, helps with customer service requests and tagging other people on my team, and most importantly scheduling out posts so I don't have to.
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