Sprout Social
Sprout SocialExternal reviews
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Daily Sprout Social User
What do you like best about the product?
It's a great way for me to handle reputation management and social media posting for multiple locations
What do you dislike about the product?
I am unable to see photos in the reviews section. I would love to see the photos that customers are adding to their reviews.
What problems is the product solving and how is that benefiting you?
Sprout Social allows me to manage multiple locations in one user friendly platform
Sprout is Good
What do you like best about the product?
I like that I can tag accounts when creating a post and that I can preview what it will look like across platforms. Also like that I can message fellow users on the platform to review a specific post.
What do you dislike about the product?
Wish it had more functional reporting or an easier way to see a list of posts.
What problems is the product solving and how is that benefiting you?
We can easily schedule posts in Sprout and have the whole team be able to review them. I can add links to Instagram posts through this platform and first comments.
It is very easy to use! A great social media management platform.
What do you like best about the product?
I love using it to schedule posts, especially being able to tag and view post performance via category! Very easy to streamline the approval process between me and my manager. I use this platform everyday to to check post performance, as well as schedule new content.
What do you dislike about the product?
The ad account integration is a bit difficult across multiple accounts and can get in the way of the new boosted posts.
What problems is the product solving and how is that benefiting you?
Easily allows us to create posts and have them checked by other members of the team, and allows us insights across multiple profiles.
A Great Tool for Social Media Marketing, Planning, and Reporting
What do you like best about the product?
One of the most valuable tools for us is the reporting functions within Sprout! We've tried other marketing tools before and have not found one with the depth of information that Sprout reporting gives in such an easy-to-understand way. Another thing that is super helpful is the optimal send time suggestions. This is one of the things that we use to have to go find manually or make our best guess but Sprout has it built in for you! We have been users of Sprout for almost five years now and our team uses it daily to manage social media for more than 20 clients.
What do you dislike about the product?
I think sometimes communication is lacking when there are issues. For example, we've been having some issues with our reporting (which is unfortunate because it's one of our favorite things about Sprout) and after reaching out we found out it was a known issue but we had heard nothing about it. Another thing that would be super helpful is if we could schedule content to recycle or repeat automatically without having to schedule it individually or manually put in the repeat dates.
What problems is the product solving and how is that benefiting you?
Sprout is allowing us to schedule out our social media campaigns for clients on a month-to-month basis which means we don't have to worry about remembering to post something or figure out what to post. It is also allowing us to show our clients why their social media presence is important via reporting. Sprout is also working on making client approvals easier from within the platform! We are excited to see how this feature continues to evolve.
The best social media management tool I've used.
What do you like best about the product?
It's extremely user-friendly and support is easy to reach.
What do you dislike about the product?
The paid vs. organic metrics can be confusing/feel unclear.
What problems is the product solving and how is that benefiting you?
Having everything in one place under one umbrella—scheduling, community management, analytics—helps keep me organized and work efficiently.
Great Scheduling Tool
What do you like best about the product?
I like bulk editing, and scheduling. I like the notes option, I use it regularly. And the reporting tools. It's easy to use and learn about.
What do you dislike about the product?
I wish that AI was intigrated in some ways to the base features.
I wish that there was more goal oriented options that were unique to my businesses.
I wish that it was funner to use. (More gameified)
I wish I could schedule facebook stories to the facebook page only.
I wish that there was more goal oriented options that were unique to my businesses.
I wish that it was funner to use. (More gameified)
I wish I could schedule facebook stories to the facebook page only.
What problems is the product solving and how is that benefiting you?
It lumps everything into one place and disifers the reporting for me so I don't have to.
Excellent tool for all things social
What do you like best about the product?
As an employee of a company that obtains various social media accounts, Sprout is an excellent tool that provides organized & detailed reporting. The bandwidth provided by the Sprout team helps us analyze best practices for each of our pages. Plus, the Smart Inbox helps maximize response time for our customers.
What do you dislike about the product?
There are some glitches in the app such as missing posts in reporting. There have been cases when we've posted reels natively on Instagram or Facebook and they aren't included in tagged post reporting.
What problems is the product solving and how is that benefiting you?
We're able to provide campaign performance reports to our leadership team, track competitors and customer sentiment with Sprout's Listening Tool, and reduce customer response time through Sprout inbox.
Effortless to Implement, Navigate, & Use
What do you like best about the product?
It's incredibly easy to implement, navigate, and learn how to use. All of the various sections of Sprout provide the necessary tools anyone in customer engagement or social media NEEDS in order to perform well.
What do you dislike about the product?
Absolutely nothing. After 6 months of using Sprout Social, I haven't found any flaws in user interface or usability. It's awesome all around.
What problems is the product solving and how is that benefiting you?
In the past, we utilized a competitor's software to schedule social posts in advance - and that was really all it was able to do. Sprout has allowed us to dive deeper into our analytics to determine what content aligns with our business goals and to continue to enhance it. Reporting is made easy - and is even automated.
Easy to use and really good customer support
What do you like best about the product?
I love that the customer support team is easily accessible via chat
What do you dislike about the product?
Doesn't allow us to do video and still graphics in the same IG post.
What problems is the product solving and how is that benefiting you?
It makes it easy to bulk schedule and to quickly pull stats for reports.
Makes daily posting from several social platforms a breeze
What do you like best about the product?
I enjoy the ability to post from all of our company's social media accounts on one platform, making daily social posting more time effective and seamless. I also really enjoy the optimal time feature. Posting at recommended optimal times has helped us achieve positive growth in many of our social platform analytics.
What do you dislike about the product?
What I dislike is when posting on multiple platforms, you can't do it all at once to get the optimal posting time for each individual platform.
What problems is the product solving and how is that benefiting you?
Sprout saves us significant time posting from several different social platforms daily. It allows our team to allocate that time to other important tasks. The ability to schedule out social posts from different platforms in one spot is extremely helpful. It also suggests optimal times to post on each social platform which has helped our social analytics grow on several accounts.
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