Sprout Social
Sprout SocialExternal reviews
6,198 reviews
from
and
External reviews are not included in the AWS star rating for the product.
All-In-One Solution
What do you like best about the product?
They are constantly making improvements based on the feedback they receive from users, it's super user-friendly, and the team is always happy to help out in any way possible.
What do you dislike about the product?
It's pricey, so may only be accessible to medium/large companies. But honestly it's worth it.
What problems is the product solving and how is that benefiting you?
We are a global compay, so having all accounts and regional social media managers in one place has been game-changing for us. It improves collaboration, order, and overall management.
Time saver for small business
What do you like best about the product?
The ability to preschedule posts at their suggested optimal times is a fantastic tool to help me plan my social media strategy. I also really appreciate the Smart Inbox where I can see all comments and reactions to posts across all of our social media platforms. I love the reports and comparisons! Top posts reports are essential to review for future planning and outreach.
What do you dislike about the product?
I really would like to be able to preschedule Stories for IG from my desktop with the ability to add links and have the same flexibility with them as I do in the IG app (I know that can defeat the purpose of live, instant updates, but it's great for limited ticket sales and other notifications that aren't needed as a post). We're a small business and most of us cover many jobs so I'm not just doing the social media here. I'd like to not have to use my cell phone to post Stories when I can do everything else from my desktop with SproutSocial. One stop for all needs is preferred. That goes for reactions and comments for IG as well, as there's currently only the option to respond (no likes, loves, laughs, or wows reaction button options).
Thanks!
Thanks!
What problems is the product solving and how is that benefiting you?
Sprout Social seems to be getting better and updating their site often without changing the layout, which I greatly appreciate. The introduction of AI writing assist for the posts is also helpful when we're having a day.
Reliable tool + great for analytics
What do you like best about the product?
Very easy to use. Compared to other popular social media monitoring tools on the market, Sprout's servers are very reliable and rarely down. They also offer great analytic tools to create performance reports. Tech service is always very helpful!
What do you dislike about the product?
Few small quirks, like the inability to make X threads within the application or tag users in X images. Also you can't add alt text on Instagram either.
What problems is the product solving and how is that benefiting you?
It solves the need to log into all the platforms my company leverages, instead it is all in one place. Makes it easier to post, monitor comments and replies, and to gather analytics.
Well rounded platform
What do you like best about the product?
I really appreciate the ease it takes to duplicate a post and schedule on another platform. I also like to have everything in one place for all my channels.
What do you dislike about the product?
I know that Sprout has a lot to offer, and I have not tapped into the full potential.
What problems is the product solving and how is that benefiting you?
The biggest help is the ease of duplicating a post and adjusting it for another platform. I also really enjoy the schedule ability with optimal times.
Sprout Social is a strong platform with depth that rewards exploring the site independently
What do you like best about the product?
Sprout makes daily scheduling and monitoring of social media post performance across multiple platforms easy and quick.
What do you dislike about the product?
Sprout's customer service often leaves something to be desired, especially if you're in a rush.
What problems is the product solving and how is that benefiting you?
It makes scheduling across multiple platforms much more streamlined as well as comparing what works on which platform.
Feature-rich all in one social media management tool
What do you like best about the product?
The ability to post to mulitple platforms simultaneously
What do you dislike about the product?
It could definitely be more intuitive; some features are more difficult to maneuver through, and getting to some places in the program is a little convoluted.
What problems is the product solving and how is that benefiting you?
Quickly being able to make a post and send it out to multiple social media platforms simultaneously, i.e. Facebook, Instagram, Twitter and TikTok. This saves me a ton of time each week. The Smart Inbox feature also allows me to quickly view all interactions/messages/comments on the various platforms all in one place. I can reshare, like, comment and DM all from one spot vs. going into each native platforms inbox.
Though not personally used by me, Sprout has a robust task assigment and approval process allowing tasks to be assigned and approved by an administrator before allowing publishing. This has the ability to expedite workflows across multiple people within an organization.
Though not personally used by me, Sprout has a robust task assigment and approval process allowing tasks to be assigned and approved by an administrator before allowing publishing. This has the ability to expedite workflows across multiple people within an organization.
Reliable service that allows for multi-team integration
What do you like best about the product?
I like that the platform is always trying to stay up-to-date with trends or emerging platforms. Also, I do like the platform user roles and restrictions that make it possible to have different workflows/approvals and silo out social channels that one team member may not be using.
What do you dislike about the product?
There are times where service is slow to respond/diagnose an issue (e.g., when analytics are off in a report, it can take days to hear back and uncover the source of the issue and get an answer, all while a client may be waiting on feedback).
What problems is the product solving and how is that benefiting you?
It helps us streamline content management across multiple accounts, and helps alleviate our reporting processes.
Sprout Social for Content Management
What do you like best about the product?
I enjoy the oganization and collaboration Sprout Social provides, as well as the ability to preview what your post will look like. Our company also relies on the social media reporting element to track our metrics.
What do you dislike about the product?
There have been times when the platform is buggy, such as posting the same thing twice, or not sending the post through at all and not appearing in the "failed posts" section. However, this is not a frequent occurance.
What problems is the product solving and how is that benefiting you?
Sprout Social offers a comprehensive solution for tracking stats across our various social media platofrms.
A must have for Social Media Managers
What do you like best about the product?
Internal analytics, dynamic scheduling and content notes. We also enjoy the Advocacy platform that is integrated.
What do you dislike about the product?
Some "premium" analytics are basic and should be included for all users.
What problems is the product solving and how is that benefiting you?
Analytics help me benchmark our efforts across paid and organic.
Social Media Marketing and Community Manager
What do you like best about the product?
I like that I can use Sprout Social to post my content for most of our social platforms. I also value the customer support we receive montly.
What do you dislike about the product?
I dislike not being able to post on TikTok or reply to the comments.
What problems is the product solving and how is that benefiting you?
Sprout Social is solving my customer service and crisis communications problems.
showing 1,511 - 1,520