Sprout Social
Sprout SocialReviews from AWS customer
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Great experience with Sprout, very user-friendly!
What do you like best about the product?
The simplicity of use and the extensive features. I've used quite a few social media management platforms, and haven't found another one with as many insights.
What do you dislike about the product?
The individual cost per user. We have 36 communities currently, and it would be great to have the ability to have a bulk cost for adding users like there is with accounts.
What problems is the product solving and how is that benefiting you?
Being able to respond to all interactions on all our accounts, monitoring how specific campaigns are performing, scheduling across all our platforms easily
Excellent social media management
What do you like best about the product?
Sprout is a great way to collaborate on social media with a team both for publishing and community management. I also enjoy the quick support through the chat and their online community as well as the webinars.
What do you dislike about the product?
Sometimes I have trouble downloading the app. I manage multiple brands and sometimes find it cumbersome to switch between them to see all tasks I need to work on.
What problems is the product solving and how is that benefiting you?
Sprout helps us keep track of multiple social media platforms all in one place. It's also very useful for planning out future posts and analyzing the effectiveness of difference kinds of posts through their tagging.
Efficient Tool.
What do you like best about the product?
Scheduling proccess, the smooth and effiecnt options each post and inquiry have.
What do you dislike about the product?
Listeing reports needs further edits to be useful for sharing with clients.
What problems is the product solving and how is that benefiting you?
Social media management require hourly followup, with Sprout Social it's easier and we can followup easily.
EASY TO NAVIGATE AND HELPFUL TOOL
What do you like best about the product?
USER-FRIENDLY, AND PROVIDES HELPFUL AND ACCURATE INFORMATION/DATA NEEDED.
What do you dislike about the product?
FOR ONE YEAR I HAVE BEEN USING IT, AND SO FAR, THE ONLY THING THAT I DISLIKE IS WHEN SOMETIMES IT DOESN'T SHOW WHO'S TYPING INA ONE MESSAGE.
What problems is the product solving and how is that benefiting you?
SPROUT MAKES OUR JOBS EASY IN ANSWERING ALL SOCIAL MEDIA SERVICES ESPECIALLY WITH ITS FEATURES OF FILTERING AND SORTING MESSAGES.
Sprout Social has made it very easy to manage multiple brands various accounts in my day to day
What do you like best about the product?
I like the ability to schedule posts weekly. I also love the in depth analytics that are provided through Sprout. This gives me the chance to understand whats working and whats not.
What do you dislike about the product?
The inability to tag people while scheduling posts and optimizing usage of reels with trending audio. By updating the userface for the needs of specific apps, this would be improved.
What problems is the product solving and how is that benefiting you?
Managing multiple accounts at a time, sprout social saves me time in my day to day giving me the opportunity to be more productive in my days. With the analytics, I can easily see whats performing well and whats not and then cater a strategy from there.
Fast and Efficient
What do you like best about the product?
Very convenient to share content amongst the team, get approval, and schedule on multiple platforms.
What do you dislike about the product?
If you have multiple locations on multiple platforms, you will quickly run out of the number of profiles you can connect.
What problems is the product solving and how is that benefiting you?
Posting on multiple platforms simultaneously.
Easy to use and efficient
What do you like best about the product?
I love how all the messages go to one feed. When you're managing multiple pages/platforms, it makes it so efficient to get back to every single person. Onboarding team was great!
What do you dislike about the product?
I don't have anything that I dislike here. I do hope the automatic reports can be branded in the future.
What problems is the product solving and how is that benefiting you?
Getting back to all customers. Messages and comments were getting lost since we manage multiple platforms and pages. Much more efficient too.
Loyal Sprout user for 6 years & counting
What do you like best about the product?
The best thing about Sprout is the user-friendliness of the platform itself. It's also all-inclusive -- one platform gives you the insights & logistics of social.
What do you dislike about the product?
I wish there were different bundles you could customize and try different features out like employee advocacy
What problems is the product solving and how is that benefiting you?
Sprout solves the problem of needing to schedule several posts per day across several different platforms, then report on those posts and analyze what was most effective.
Great service to make your life easier!
What do you like best about the product?
The range of features are brilliant! I can do analytics and post management all in one place, aswell as listening tools and community management, including macros and team collaboration tools!
What do you dislike about the product?
There isn't a lot but I do wish the listening tools were less restricted as you are only able to have so many at one time active and this can hinder the tool alittle!
What problems is the product solving and how is that benefiting you?
Sprout enables my whole team to be in one place and to track the work of everyone on the team, including quality and quantity of work! It speeds up our social customer service a lot!
Very versatile and useful
What do you like best about the product?
Sprout allows me to manage multiple tasks across multiple accounts in one convenient hub. I like that it probably saves me hours and hours of valuable time by keeping everything in the same place.
What do you dislike about the product?
The user interface can be quite busy and can take some getting used to if you are unsure how to use it. If you could hide features that are not relevant or useful it would be better.
What problems is the product solving and how is that benefiting you?
It allows me to liaise directly with the social media department in my company to help them with customer queries they lack knowledge on, which means we can respond a lot faster to our customers. I can also manage all the posts and see the insights and analytics.
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