Sprout Social
Sprout SocialExternal reviews
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Return user of Sprout Social
What do you like best about the product?
I've used Sprout Social to manage multiple B2B social media programs. It's easy to use, the reporting is clear, and the customer success team is helpful and proactive.
What do you dislike about the product?
I'd like to be able to see more reporting on LinkedIn, specifically the competitor information. It is really nice to see a condensed view of activities on X and Facebook.
What problems is the product solving and how is that benefiting you?
Sprout helps us with the day to day management of social media, along with reporting and monitoring.
Extraordinary service
What do you like best about the product?
Sprout is such a helpful tool to use with your Marketing team. Before Sprout we were controlling manually our competitors metrics and now we don't have to do it anymore. Sprout deliveries graphics and amazing sheets with all information that we need.
What do you dislike about the product?
Nothing. So far is one of the best platforms that I've been using
What problems is the product solving and how is that benefiting you?
Controlling my competitors metrics.
Professional & supportive
What do you like best about the product?
As a team, we are able to improve our work as a team in a much more organized way, thanks to the smart Sprout features. Not only are we able to plan more efficiently, but we can make data-driven decisions to really optimize our results. We are also being supported through a fantastic onboarding process.
What do you dislike about the product?
There really isn't much we dislike. For small businesses on a budget, the pricing might be a bit high. However, long term it's worth it.
What problems is the product solving and how is that benefiting you?
Social listening has been a great too for us to understand what do our audience really want to see. The smart inbox has been reallly helpful in improving our team work and the calendar of content is useful.
Easy to plan and collaborate
What do you like best about the product?
I like that it's easy to use. I only use the software to check what others have made if needed. So not a frequent user, but I can always find what I'm looking for.Also nice to see the dashboard with engagement.
What do you dislike about the product?
It can be overwhelming the first time you log in.
What problems is the product solving and how is that benefiting you?
Collaborating between our agencies, designers and people who make the posts. And also easy reply to messages and replies.
Love!
What do you like best about the product?
The post scheduling and review process is super helpful. It allows us to have multiple people review our posts with ease.
What do you dislike about the product?
The review process can be a bit lengthy when reposting the same post across multiple platforms.
What problems is the product solving and how is that benefiting you?
Easing our content review process between client-side decision-makers and people at the agency.
Sprout makes it easier to post strategically and regularly
What do you like best about the product?
The optimal times to post feature and the ease of posting across platforms.
What do you dislike about the product?
I'm a bit overwhelmed by all the options.
What problems is the product solving and how is that benefiting you?
I need to post regularly across Instagram, Facebook, Twitter, and LinkedIn. Sprout lets me do all that from a single dashboard.
Great experience
What do you like best about the product?
Easy to navigate and features are user friendly
What do you dislike about the product?
I have not come across any such thing that I don't like. So its NA for me at this point of time
What problems is the product solving and how is that benefiting you?
We are helping our customers by providing them details about the ticket issues and also redirecting them to the right contact for a quick resolution.
Very easy to read analytics, user friendly interface
What do you like best about the product?
The major upside to me with Sprout Social is having the tool to be able to see engagement and analytics regarding both of the accounts that I currently assist with at a glance. It is an extremely easy to use interface. I use Sprout daily for my post scheduling and review of activity. It was also very easy to link and integrate multiple accounts under one dashboard. I've implemented their performance reviews into my weekly data collection, that allows me to find optimal times to post my created content.
What do you dislike about the product?
The least helpful thing about Sprout Social is the "draft" system... I had a little bit of a hard time scheduling a draft to go live. I eventually had to duplicate the post, and set the post at a scheduled time. It was a little bit of a cumbersome thing to do.
What problems is the product solving and how is that benefiting you?
It allows me to control and schedule everything in one place.
Great for Employee Advocacy, & very user friendly
What do you like best about the product?
User friendly, fast, easy & affordable. The custoemr service is also really great. I'm on the platform every daysharing content to Advocacy for our internal folks to resahre.
What do you dislike about the product?
I mainly use the Advocacy piece, and I really wish you could customize date ranges in the leaderboard & reporting.
What problems is the product solving and how is that benefiting you?
I use it mainly for Advocacy to amplofy our voice across social channels.
Sprout is a very easy and modern platform that makes posting social content a seamless process.
What do you like best about the product?
I love the ability to duplicate and reschedule posts to go out in a matter of seconds!
What do you dislike about the product?
Instagram has some confusion/difficulty when it comes to adding a mobile publisher. We wished that we could just post normally like the other social platforms.
What problems is the product solving and how is that benefiting you?
Sprout saves me valuable time by allowing users to post everything at once. This allows me more time to work on other tasks throguhout the day.
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