Sprout Social
Sprout SocialExternal reviews
6,191 reviews
from
and
External reviews are not included in the AWS star rating for the product.
An easy, social media managing experience with great organization and features!
What do you like best about the product?
I enjoy all of the features to help with organization with multiple channels and platforms all into one. It's such a great hub that you can accomplish so much in one place without having to switch.
What do you dislike about the product?
The pricing can be a little expensive, but you are paying for the quality and the use of the platform that makes work easier
What problems is the product solving and how is that benefiting you?
It helps me with scheduling, being able to create a conent calendar, and scheduling.
User-friendly tool for digital marketeers
What do you like best about the product?
It is easy to navigate, support system in place when needed, all functionality enabling my team to deliver high standard work
What do you dislike about the product?
Enabling geographical filters for social listening is needed
What problems is the product solving and how is that benefiting you?
Community management on our 10+ brands
While pricey, the user interface and analytics tools are more than worth it
What do you like best about the product?
Analytics features, friendly user interface, easy to learn, involvement of reps with your success (customer care)
What do you dislike about the product?
I wish there were different organization when it came to the tabs (i.e., Calendar, Publishing) - sometimes it is not intuitive to find what I am looking for
What problems is the product solving and how is that benefiting you?
Our team is required to submit an annual report to the state that reports on our social media efforts - prior to Sprout, we were manually screenshotting each and every post we were making, and manually compiling data on analytics. Now, we can reduce that staff time because Sprout Social generates those reports instantly. We are also able to quickly and efficiently publish to our accounts without jumping from platform to platform, and know which posts are resonating most with our audience based on Sprout's performance reports.
Streamlined Social Management with a Few Hiccups
What do you like best about the product?
I use Sprout Social for engagement, social listening, and content publishing, and I love how it's so easy to use with everything simply laid out. It saves me time because all platforms are connected in one Sprout Group, making it more structured for my entire team. I can pull robust reports weekly for tags, team activity, and overall post performances. The social listening feature is great because it lets me listen to conversations that I might not be privy to otherwise, especially when my client has a campaign coming up. I also appreciate the competitive cost models that Sprout Social offers. We've linked Canva with Sprout, and it's been seamless. The initial setup of Sprout Social was very easy for our team.
What do you dislike about the product?
Some of the limitations like not being able to respond to a TikTok comment with more than 150 characters really makes it difficult. Natively on TikTok, you can exceed that hard limit, so it makes me wonder why should I pay for this tool if I have to keep jumping between native and this tool. Also, if I delete a comment on any social platform within the tool, there is no way I can track that in reporting. Once a comment is deleted, that's just it.
What problems is the product solving and how is that benefiting you?
Sprout Social saves me time by connecting all platforms in one group, keeping things structured for my team. It allows me to pull robust reports on tags, team activity, and post performance. With social listening, I can stay updated on conversations and upcoming campaigns.
Sprout social is a comprehensive tool for managing your social platforms
What do you like best about the product?
I like that it is a one stop shop for all your social management needs
What do you dislike about the product?
I dont think there are any downsides for working with Sprout
What problems is the product solving and how is that benefiting you?
Sprout is helping us manage our social platforms in one place and we can track the media mentions of organizations and scholars we work with.
Useful and powerful tool for social media content creators
What do you like best about the product?
What I like the best about Sprout is how robust and versatile the tool is. It can post on nearly every social media platform and can even customize the post for each platform using the "Send + Duplicate" feature. It has saved me a lot of time. It used to take me 10-15 minutes to publish a post on each platform individually, and now it takes 1-2. The customer service chat is also very helpful and very responsive.
What do you dislike about the product?
What I dislike the most about Sprout is the YouTube publishing capabilities and the reporting feature. For YouTube, there are many aspects, such as the tags and the categories of videos, that often stay the same for each post. However, there doesn't seem to be a way to have default YouTube settings, which results in me copying and pasting the same information into each YouTube post individually. Also, there is no support for YouTube community posts. As for the reporting feature, it isn't the most user friendly and could be simpler to use. Additionally, there isn't a very user friendly to see previous posts that have been sent out.
What problems is the product solving and how is that benefiting you?
Sprout Social is mostly helping save time. It is much easier to post on each social media platforms using Sprout than it is to post individually to each platform and copy and paste the text each time. Additionally, it makes looking at analytics much easier. Intsead of looking at each platform's analytics indivdually, it provides one place to see everything.
Sprout Social has truly enhanced our social management experience!
What do you like best about the product?
Sprout Social has been one of the best tools we have implemented into our communications strategy. It's an intuitive platform with many features to leverage for scheduling, posting, monitoring and listen on all things social. We have been able to implement the shared dashboard features as a succesful use-case already to show our leadership the importance of online brand monitoring.
What do you dislike about the product?
At first, certain capabilities were a little glitchy, however most tech issues are resolved faily quickly.
What problems is the product solving and how is that benefiting you?
As a lean team, Sprout Social is able to automate many of the manual processses our team of two had to perform thus creating more bandwidth wihtin our rule.
Best App For Social
What do you like best about the product?
I like that social on all platforms is streamlined into one, easy site. I specifically like the calendar view for a social calendar for a client because it make sit easy to review and see an overview of what's posting on which platforms.
What do you dislike about the product?
I wish the team conversations were easier to access and that clients (who have a Sprout account and want to view social on their end) had a smoother access to everything as well. My team has had a few confused clients who don't know how to use the site and where to access what.
What problems is the product solving and how is that benefiting you?
Sprout is helping me solve an easier, more effective way to manage multiple social clients at once on all different platforms. This has made it the easiest when managing social media.
Easy-to-access and effective work tool.
What do you like best about the product?
Easy-to-access and effective work tool. Speed, dynamic language.
What do you dislike about the product?
I have nothing to complain about at the moment, nothing bad identified so far.
What problems is the product solving and how is that benefiting you?
Customer questions and interactions directly with them.
Useful reporting and content planning platform
What do you like best about the product?
Sprout Social brings all your accounts together, making it easy to plan content across platforms. I enjoyed the intuitive design of the publishing tab and the ease of collaboration. I also liked the tagging feature for comments/engagements and the reporting features overall. Throughout my time on Sprout, I used it multiple times per day and found it easy to use.
What do you dislike about the product?
I was a little annoyed by the frequent emails they sent, and I also found that publishing doesn't play nice with Instagram. Stories are difficult to post and lack features like stickers/polls. If you're Instagram-reliant, this might not be the platform for you.
What problems is the product solving and how is that benefiting you?
Sprout Social solves our need for comprehensive analytics reporting and efficient publishing.
showing 1,641 - 1,650