Sprout Social
Sprout SocialExternal reviews
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Seamless
What do you like best about the product?
This is great for collecting data on performance across all social media platforms.
What do you dislike about the product?
Need better organization when it comes to messaging from each active platform.
What problems is the product solving and how is that benefiting you?
Ease of use across multiple social media platforms
Great social media management tool
What do you like best about the product?
The interface of Sprout Social is wonderful. It's very easy to understand, smooth to operate and meets all our needs.
What do you dislike about the product?
So far, I haven't found anything I dislike with Sprout Social. We've been using it for 2 months now and it's a vast improvement from the last program we used. We had it set up in no time, and it works wonderfully for what we need to monitor.
What problems is the product solving and how is that benefiting you?
We are able to pinpoint crisises for our clients with ease using Sprout Social. The keywords and alerts we are able to set up pull content perfectly, and in a timely manner.
Digital Strategy Manager
What do you like best about the product?
Community Management monitoring to allow our customer support team manage inbound messages. We use it on a daily basis and we're very excited to leverage the Threads integrations since that's a rising platform. It's easy to use and the customer service reps are very helpful!
What do you dislike about the product?
The link of social profiles (i.e. Facebook) doesn't get linked when going live so it's been inconsistent.I wish i could see trends in sentiment and conversation without manually tagging.
What problems is the product solving and how is that benefiting you?
We are tapped on social profiles which require to gain additional budget approval to connect our other social channels so it's been limiting our management and monitoring experience.
First time using a resource to manage social media, it is really easy and user face friendly
What do you like best about the product?
It is quite organized and allows you to use a lot of different filters to see what kind of responses you are looking for. It is easy to reply to customers and also manage multiple cases.
What do you dislike about the product?
I don't like how it automatically opens up to completed cases, I'd rather see open available cases. I am also not able to successfully sort who completed cases by name.
What problems is the product solving and how is that benefiting you?
Allows us to connect with a larger audience than our traditional methods like website, email and phone calls. Allowing us to help more customers will directly increase loyalty.
Gamechanger
What do you like best about the product?
As a smaller orginization having access to a listening tool has been a gamechanger for responding to mentions.
What do you dislike about the product?
Its on the expensive side compared to Hootsuite and Sprinkler
What problems is the product solving and how is that benefiting you?
Response strategy
Sprout is a big help in managing multiple channels
What do you like best about the product?
It's user friendly and easy to implement into the workday. I manage a big number of channels in multple platforms, so Sprout saves me a lot of time. It also gives a very good visual overview of the numbers.
What do you dislike about the product?
There are some functions missing, but mostly they are missing, because LinkedIn, Meta etc. don't allow them.
What problems is the product solving and how is that benefiting you?
Not having to switch between multiple platforms and channels to post content. Planning is easier, and the campaign/tag option makes it easy to categorize and find the numbers quickly when needed.
Sprout Social Provides Great Insights
What do you like best about the product?
The reporting is very clear and I like the weekly updates on how accounts are performing.
What do you dislike about the product?
I find the posting process not always smooth. For some reason if I add the copy that includes a link first, I cannot add a photo. So I've learned to add my photo first and then the copy but unsure why it blocks me.
What problems is the product solving and how is that benefiting you?
It allows our team to have one platform for adding content to the same social media pages
Easy to Navigate and Ready to Use Analytics
What do you like best about the product?
The platforn us very user friendly. I was able to start setting up groups and autmiated rules even before our team trainings.
What do you dislike about the product?
I don't like that you have to duplicate and publish each post separately for different platforms instead of being able to individually edit them in the same post.
What problems is the product solving and how is that benefiting you?
Sprout provides templated reporrts for profile peroformance, tags, and various channels. This saves a lot of time by eliminating the need to create every report from scratch.
Simplifies Social Media Management with Ease
What do you like best about the product?
I absolutely love how easy Sprout Social is to use, as it allows me to have a clear overview of all the posts our company has done over an entire month or even a year. This feature significantly simplifies our social media marketing efforts, making it much easier to plan and execute campaigns effectively. Moreover, the ability to schedule posts in advance at specific times and dates eliminates the hassle of manually posting content across different social accounts. This advancement in scheduling greatly enhances our productivity and helps ensure consistency in our social media presence. Switching from using regular social media accounts to Sprout Social has tremendously streamlined our operations, making the job much easier and more efficient for our team.
What do you dislike about the product?
I find it challenging to delete posts quickly in Sprout Social. The process of removing a post could be more streamlined and efficient. I would appreciate having a dedicated button to expedite this action, improving workflow efficiency.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to simplify social media marketing, scheduling posts across accounts, and visualizing content timelines for better management.
It's Great!
What do you like best about the product?
I like how easy it is to attach a video or an image. The word count also helps, as it makes it easier to form a tweet when I know how many words I have
What do you dislike about the product?
I do find it a little annoying that I can't take a tweet that already exists from someone else's account and make a subtweet to that. I also think that (whether this is your interface or not) counting the words for the links when I put a link on Twitter, even after I shorten it. Sometimes I have to shorten it before and then add it. I think too, sometimes it's hard to tag someone.
What problems is the product solving and how is that benefiting you?
At the moment, I don't know what problems they are solving and how they benefit me
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