Sprout Social
Sprout SocialExternal reviews
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Sprout Social leads the industry due to its user-intuitive simplicity...still room for improvement.
What do you like best about the product?
Having all social media environments in one place
Reporting and Publishing tools
Customer support
Reporting and Publishing tools
Customer support
What do you dislike about the product?
Single-stream Smart Inbox (I am a huge fan of Brandwatch's multiple feed streams on one screen)
Difficulty of Social Listening function
Interface of publishing calendar
Difficulty of Social Listening function
Interface of publishing calendar
What problems is the product solving and how is that benefiting you?
Managing over 100 local audiences across the country while maintaining brand consistency in messaging, content, and cadence.
Honest review of sprout
What do you like best about the product?
I like that it is easy to schedule. Relatively easy to navigate.
What do you dislike about the product?
I hate that you cant schedule polls, also customer support can be better.
What problems is the product solving and how is that benefiting you?
Scheduling
A Plethora of Features
What do you like best about the product?
Sprout social has a ton of great features that take social media management to the next level. Their reports are extensive; social listening tools are top notch; and scheduling is easy.
What do you dislike about the product?
Because Sprout is so vast in its tools, it can be hard to learn all the features and functions. Additionally, it can be difficult to teach new members.
What problems is the product solving and how is that benefiting you?
Sprout has a great one-place inbox where I can monitor and manage incoming messages to all of my platforms.
Helpful, intuitive, and quick to set up
What do you like best about the product?
ai features suggested keywords in social listening and ease of connecting and managing social channels
What do you dislike about the product?
not too much at the moment, reports are helpful and everything is shareable, making it easy to showcase key insights and data to upper-level management.
What problems is the product solving and how is that benefiting you?
Sprout makes it easy to pre-plan our content calendar, research trends, and monitor our competitors. It is simple to pull performance data and everything is well organized.
"Great Platform For Managing Social Media Platforms.......!"
What do you like best about the product?
Basically, we are using Sprout Social with integration of Salesforce to handle social media platforms like X, Facebook, Instagram, TikTok, Google Play Store, and we have recently added a new platform to this. Basically, this is working smoothly and nicely. I love working with Sprout Social, especially the fast SortCurt feature and many other things.
What do you dislike about the product?
When the workflow is high, Sprout Social sometimes lacks features otherwise, it's one of the best tools on the market.
What problems is the product solving and how is that benefiting you?
Sprout Social solved many problems like easily managing social media platforms. In Sprout Social, you can easily track your daily, monthly, and yearly data like how many cases you have to be done how many cases are pending how many cases are open in your bucket Sprout Social help's us to manage a query also provides a best customer support to the user so my experience with Sprout Social is great.
Probably one of the better social media management tools
What do you like best about the product?
Great reporting and analytics, albeit an extra spend to unlock the full capacity. My favourite tool within the platform is the publishing calendar and the ability to leave notes. Easy to use and navigate.
What do you dislike about the product?
No flexibility around scheduling drafts. Templates with the approved settings/parameters would be great. Not sure if this is the appropriate tool for multi-regional teams.
What problems is the product solving and how is that benefiting you?
Operationalising social media f]
Continuously Impressed
What do you like best about the product?
When onboarding into my current role I insisted that Sprout Social was a must for our social media needs. Being able to seamlessly post across platforms for large quantities of clients has streamlined my workflow and increased my productivity with ease. As someone who frequently uses social media channels, I find the implementation of features and access to support extremely beneficial. Not to mention the reports are extensive yet easy to navigate when communicating success with clients.
What do you dislike about the product?
While I wish some features were available immediately - I am fully aware that Sprout stays as up-to-date with social media platforms as they evolve.
What problems is the product solving and how is that benefiting you?
With over 40 clients on our list - Sprout Social gives me one place to seamlessly manage large quantities of content. Over my four years my department has grown from just myself to four team members - our ability to assist each other is incredibly valuable!
Loving it so far
What do you like best about the product?
I've had experiences using different social media management tools in the past, and after about 4 months, I can confidently say it's my favorite! With simple scheduling, in-depth analytics, and social listening, it's everything I need wrapped up into one. I also really like the learning material and webinars they offer for users. Very helpful and informative!
What do you dislike about the product?
It's sometimes glitchy, but nothing that stands out that I dislike. It doesn't integrate with our PowerBi (which is what we use to track conversions), but that's not a huge dealbreaker since we use UTM's (and they have their own UTM generator).
What problems is the product solving and how is that benefiting you?
It's great for planning and scheduling, although some posts are not transferrable and need to be natively posted. They also provide in-depth marketing reports that I can provide to my managers, and boy do I love seeing those numbers go up!
Solid Social Media Planner and Beyond
What do you like best about the product?
I changed to Sprout Social from Hootsuite about a year ago and have been loving this service. I have about 8 accounts that I post 4-5 times a week on and Sprout helps me stay sane. The layout is easy to understand while also housing many different features. Sprout has a great notification set up and I can always catch any mistakes right as they happen. Sprout has a kind and educated staff that are always there to help when needed. I also love the educational resources Sprout offers and try to sign up for their various webinars. There is always something to learn! Sprout is a great social media option that is always innovating and growing.
What do you dislike about the product?
The one thing I dislike about Sprout is their TikTok posting feature. I would love it if I was able to choose audios and editing features from TikTok rather than needing to create an original sound link for every post. I feel as if this affects visibility. It is no big deal though since I just post from the app and I assume if Sprout were able to do it this would have been a thing by now.
What problems is the product solving and how is that benefiting you?
Sprout is giving me an all in one hub for posting content and receiving analytics. I also love the competitor analytic comparison feature Sprout offers.
Straightforward Social Listening Tool for Any Size Business
What do you like best about the product?
Positive onboarding with a straightforward integration. The ability to post to Google Business Profiles is unique and helpful. As a medium-large company, we use Sprout twice daily at least. We have a Sprout bot set to answer immediate questions and then it's easy to respond to people even with pre-written responses. Posting is easy to each platform. Content planning is made simple.
What do you dislike about the product?
Not to the fault of Sprout, but stories and reels are tough to do in-app if they're too large. The lag on Listening is slow. In a PR situation we need information faster. Needs ability to react to customer messages.
What problems is the product solving and how is that benefiting you?
We needed an all-encompassing tool to post to social media while listening to the feedback on each platform. Seeing customer reaction to what we create is vital. Social media is free, but not consolidated. Sprout makes it consolidated.
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