Sprout Social
Sprout SocialExternal reviews
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Overall Great Platform but at a Cost
What do you like best about the product?
The best part about Sprout Social is the message inbox that allows you to see all of your company's mentions in one stream rather than multiple. There are also a ton of features to allow you to schedule content, track campaigns, sentiment, and analytics. Our team uses Sprout on a daily basis and find it effective for our needs. Customer support is always available and ready to help through any issues via live chat. Overall it is the best social media management platform that I've used.
What do you dislike about the product?
Pricing for various features is a bit steep, including premium analytics, listening, and employee advocacy. This also applies to profile and user limits. Marketing teams will need to budget a hefty amount to get the full power of Sprout Social, especially when it comes to working across teams. As far as features, the team chat is quite clunky and unreliable. The platform feel a bit dated at times with no major upgrade to the UI years. Additional integrations with CRMs would be ideal as well.
What problems is the product solving and how is that benefiting you?
It allows us to manage all of our social media efforts in one central location across our teams.
Great Tool, Frustrating Contract Administration
What do you like best about the product?
While all enterprise-level social media management tools can offer the same APIs and features, I really like how Sprout Social works hard to stay ahead of changes - and communicate those plans with customers. I've been impressed with their roadmap in the past few years vs. competitors; they project of sense of having the pulse of what social media professionals need for their daily jobs.
What do you dislike about the product?
From a tooling perspective, I've been happy with Sprout Social's offerings, however as someone coming from other tools like Hootsuite, better onboarding or navigation on use or even just finding things would be helpful (i.e. I used to do this in Tool X, but how do I do the same thing in Sprout?)
Beyond that, my biggest challenges with Sprout Social have been on the organizational side with maddening interactions with billing and renewal processes. You've got a great tool, but the service side is lacking.
Beyond that, my biggest challenges with Sprout Social have been on the organizational side with maddening interactions with billing and renewal processes. You've got a great tool, but the service side is lacking.
What problems is the product solving and how is that benefiting you?
With the changing landscape of social media, Sprout Social provides tools that more broadly support a variety of platforms - vs. being built to focus on a once-leading platform and then shoehorned into others. I like how they are thinking through how social has changed and building solutions to meet those needs.
Great place to combine social media
What do you like best about the product?
Love to be able to combine access to most social media accounts.
What do you dislike about the product?
Wish I could post to Instagram stories from Sprout Social.
What problems is the product solving and how is that benefiting you?
Combining all of our social media platforms. Helps not to have to navigate multiple platforms. Also, like the scheduling and analytics.
One person Social Team
What do you like best about the product?
SproutSocial helps me work effectively as a one-person social media team. Unlike other platforms, I get detailed access to reporting, audience listening, and tagging.
What do you dislike about the product?
I have had a highly positive experience at Sprout so far. I find it to be remarkably intuitive compared to other platforms, which makes it stand out.
What problems is the product solving and how is that benefiting you?
I used to struggle with cross-platform posting. Now with Sprout, this is a seemingly easy task that I can tackle in a much shorter period of time.
Solid social monitoring tool
What do you like best about the product?
Very easy to add new channels and keyword discovery for monitoring, very easy to filter to bring in exactly the right content, pretty intuitive reply and publishing interface, and the support experience has been solid in my experience.
What do you dislike about the product?
Issues with Instagram API are fairly common, ongoing pain points referred to the team for review (feature feedback, shortfalls in UX) tend to be overlooked.
What problems is the product solving and how is that benefiting you?
Social support monitoring and response
Keyword discovery
Brand monitoring
Publishing
Keyword discovery
Brand monitoring
Publishing
Convenient, time efficient tool. Always evolving and provides tools to succeed
What do you like best about the product?
They're always staying ahead of the curve and keeping up with social updates, making it easy and convenient to lean on one tool for anything social related. Social media is an ever changing phenomenon, they provide the tools needed to be successful and provide the resources to help you out as well.
What do you dislike about the product?
They're analytics can be improved, their basic plan doesn't provide much info. You have to upgrade to get access to the good data such as organic vs paid performance.
What problems is the product solving and how is that benefiting you?
Using one tool to schedule content accross different platforms, even if a post can't be scheduled directly they have a mobile publishing option which sends you a push notification so you can easily publish through your phone with one click
Great for cross-platform use
What do you like best about the product?
I post across numerous social media platforms, but I use the same or very similar content each day. Having a feature that allows me to duplicate is extremely helpful!
What do you dislike about the product?
I wish I could make the process of posting across platforms easier. When I duplicate, I still need to make sure I have the right person who gets the Instagram notifiactions, I adjust the time for every post. I just wish that could be done automatically, as I always have the same person for Instagram, and I always want to post at the best suggested time.
What problems is the product solving and how is that benefiting you?
I schedule posts across four platforms for a week at a time. I also tag posts, as my client has a number of iniatives and projects, so I can keep track of what does well and which programs need more attention.
Great for teamwork!
What do you like best about the product?
Love being able to collaborate with my team and draft social media posts for approval. Having one place to answer messages, schedule posts, and do reports is vital!
What do you dislike about the product?
One downside of using SproutSocial is that the data imported doesn't always reflect a boosted post, specifically for Instagram. I also wish we could export reports in a different format that would be a bit more aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
Being able to login and handle responses for multiple accounts all in one spot is such a time saver.
A good platform for content creation, scheduling and approval.
What do you like best about the product?
Its east to use, acorss multiple users. We use it to create, schedual and approve poast which from an audit perspective is important to us as a regulated business. Account management is strong and there are not annual price increases (so far)
What do you dislike about the product?
There is nothing i dislike about Sprout Social
What problems is the product solving and how is that benefiting you?
As a national retailer we have over 270 locations and FB pages. Sprout Social allows us to consolidate all customer enquiries into one consolidated inbox.
Sprout social is a great platform to keep update and monitor social media channels.
What do you like best about the product?
It is easy to use, it has great functions that it easy to access social media channels , review content and get hand reports when you want. It works very well with multiple channels.
What do you dislike about the product?
The only thing I don't like very much about sprout is the limitations on working with the asset library. It is very hard to move files between the folder and disappointingly the drag and drop optioin isn't working.
What problems is the product solving and how is that benefiting you?
Sprout has solving the hassle around working with each social media channel separately. It brings together all the channels in one place which is very convenient.
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