Sprout Social
Sprout SocialExternal reviews
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Extremely positive experience so far
What do you like best about the product?
The tool makes it really easy to manage all of our social accounts in one platform. I also love the reporting functionality - being able to share specific interactive reports with our agency is super helpful. It's very robust. There's a lot you can accomplish.
What do you dislike about the product?
The interface isn't completely intuitive so it can take some time to learn everything the tool is capable of.
What problems is the product solving and how is that benefiting you?
Our reporting used to take hours. We would have to log into each platform individually to gather metrics and it took ages. Now we can do nearly all of it from within Sprouts' single platform. I also really like the new AI features when creating a post. This saves us a lot of time when we need to alter our posts just enough to not duplicate them across multiple networks.
Incredible functionalities, smooth onboarding processes, knowledgeable partners
What do you like best about the product?
Basic tools are very user friendly, I like that you can export views of reports in multiple formats (PDF, interactive, etc.).
What do you dislike about the product?
We have a fairly high number of people who don't need to be IN the tool, but actively review content. If there's a way to get an approver seat for a reduced fee that would be amazing.
Would like if you could adjust the engagement metrics manually (I prefer to view ER as likes, comments, and shares ONLY vs including post clicks).
Wish you could have the same functionality for personal accounts as business.
Would like if you could adjust the engagement metrics manually (I prefer to view ER as likes, comments, and shares ONLY vs including post clicks).
Wish you could have the same functionality for personal accounts as business.
What problems is the product solving and how is that benefiting you?
Scheduling is seamless, reports are highly customizable and easy to understand
Easy to navigate
What do you like best about the product?
Its ability to export on-page messages. Being able to export messages and comments from our brand's page posts enables us to create sentiment analysis and more in-depth social listening.
What do you dislike about the product?
Nothing at the top of my head. We mostly use the tool for analytics and we're satisfied enough with the features that we're using in Sprout Social for the time being.
What problems is the product solving and how is that benefiting you?
Being able to export messages and comments from Facebook and Instagram which normally doesn't allow such features in their platform. Sprout Social is a big help for sentiment analysis based on messages.
Easy transition from Hootsuite, backend is accessible and easy to use
What do you like best about the product?
Easy to navigate and find things that you need. Also added features that other schedulers do not have like campaigns and tags.
What do you dislike about the product?
The one thing I do not like about Sprout is that you can't adjust the text content for each platform while scheduling a post. This was a feature Hootsuite had.
What problems is the product solving and how is that benefiting you?
Analytics - automation of a lot of things we used to do on spreadsheets
Sprout Makes Social a Breeze
What do you like best about the product?
We love both the ease of scheduling and the powerful social listening tools!
What do you dislike about the product?
Sometimes the tool fails to post, and it can get a little pricey to tap into all of the most useful features.
What problems is the product solving and how is that benefiting you?
I love being able to see who has drafted and scheduled things, and scheduling posts outside of business hours is a great feature that gives our team some work-life-balance back.
Best-In-Class Social Media Management Tool
What do you like best about the product?
The Sprout Social Smart Inbox is an exceptional and unique feature which allows us to unify all of our social media profiles across multiple social networks into one place. Filters in the navigation bar allow us to triage mentions and in-bound messages by platform, profile, message type and more. Sprout Social also offers additional Smart Inbox features such as VIP Lists, automated Sentiment Scores, Rules and Tags.
As an example, we Tag customer service messages based on topics to understand demand, service improvements, social media content generation opportunities and more.
Sprout Social also offers an extensive range of Reports to assist with our performance reviews and speed up decision-making.
As an example, we Tag customer service messages based on topics to understand demand, service improvements, social media content generation opportunities and more.
Sprout Social also offers an extensive range of Reports to assist with our performance reviews and speed up decision-making.
What do you dislike about the product?
Sprout Social offers users the ability to use their Social Listening functionality, which organisations can use to track brand mentions, product launches, and industry conversations.
Unfortunately, Sprout Social use a wizard-based setup which has a limited number of words/phrases per Topic. This can be a problem if you have a name which is fairly common because you'll quickly use up the word/phrase count on exclusions.
For example, one of our locations is known locally with a short, abbreviated name. While this is fine for those locally, the Social Listening Tool struggles to remove irrelevant mentions. Ideally, we would need the volume of words/phrases available in the wizard to be larger.
Unfortunately, Sprout Social use a wizard-based setup which has a limited number of words/phrases per Topic. This can be a problem if you have a name which is fairly common because you'll quickly use up the word/phrase count on exclusions.
For example, one of our locations is known locally with a short, abbreviated name. While this is fine for those locally, the Social Listening Tool struggles to remove irrelevant mentions. Ideally, we would need the volume of words/phrases available in the wizard to be larger.
What problems is the product solving and how is that benefiting you?
Sprout Social helps my team in the Head Office to produce comprehensive reports for our organic social media activity, which is shared with local teams. In the past, reporting was largely a manual process with data being pulled from each social media network, formatted in an Excel document, and then shared with our stakeholders. With Sprout Social, we can automate reports with pre-defined schedules for these documents to be emailed out.
Sprout Social offers plenty of out-of-the-box templates and the ability to create custom reports (within certain parameters).
We also use Sprout Social to better understand what types of questions we are getting from our customers. Across our 150+ social media profiles, we receive a fairly large volume of messages on a weekly basis. As a result, it can be difficult for our teams to see beyond the weeds - treating each individual comment or inquiry in isolation.
With the Smart Inbox, we can tag messages based on themes to send more informed feedback at Group, Regional and Local levels.
Sprout Social offers plenty of out-of-the-box templates and the ability to create custom reports (within certain parameters).
We also use Sprout Social to better understand what types of questions we are getting from our customers. Across our 150+ social media profiles, we receive a fairly large volume of messages on a weekly basis. As a result, it can be difficult for our teams to see beyond the weeds - treating each individual comment or inquiry in isolation.
With the Smart Inbox, we can tag messages based on themes to send more informed feedback at Group, Regional and Local levels.
User-friendly, but innovative
What do you like best about the product?
I like how easy it is to pull reports and data. You can really dig deep into your social channels and provide better, more useful information to highlight to shareholders.
What do you dislike about the product?
I would have liked to see better sentiment analysis. The only sentiment is in the Listening portion and it would be more helpful to have inbox analysis for all the comments and private messages.
What problems is the product solving and how is that benefiting you?
It is providing more in-depth analysis on our channels and also a more streamlined process of responding to comments with multiple teams.
Straight forward and efficient
What do you like best about the product?
Sprout makes the whole social media experience saemless. I also liked the fact that Sprout offers lenty of support to companies: not only during implementation and launch, but also afterwards.
What do you dislike about the product?
I haven't had the chance to work with the software that much that I could spot any faults.
What problems is the product solving and how is that benefiting you?
Sprout Social gather together all platforms, from Facebook to Twitter, etc, making the life of customer service agents very easy and straight forward.
Good product
What do you like best about the product?
It is easy to use to I can see all customer's replies in one place. It solves the problem of having to manually perform social media metrics for hundreds of accounts, helps track reviews and interactions.
What do you dislike about the product?
Sometimes it is not working properly hopefully you can fix it soon.Sprout has limited social media profiles and lack of important features for scheduling and reporting.
What problems is the product solving and how is that benefiting you?
It keeps everything in one place. Sprout is perfect for medium and large businesses with a multi-user social media team. It also offers a variety of insightful reporting templates, and advanced features such as chatbot creation.
Great experience with Sprout
What do you like best about the product?
It has been convenient and effective so far.
What do you dislike about the product?
I have not found anyting so far. It's been great
What problems is the product solving and how is that benefiting you?
I would say Sprout is a great tool to manage the conversaitons on the social media.
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