Sprout Social
Sprout SocialExternal reviews
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Overall highly functional, but with a few hiccups
What do you like best about the product?
For the most part, it does what it needs to do, and that's really all I'm looking for. It allows me to schedule and post easily across platforms. I appreciate the details included, like letting me select a thumbnail for a reel and whatnot. It's efficient and relatively reliable.
What do you dislike about the product?
There are some posting bugs that have been big hassles for me - like no scheduled reels going off on the hour (and on the day of a launch nonetheless). The posting issues are tedious and I have had many occassions where something just doesn't post.
What problems is the product solving and how is that benefiting you?
It's just way too much to try to post on multiple platforms manually, without a scheduler to help keep everything organized. We also change things last minute all the time, so I need to be able to make changes to all of the posts in one place. And, of course, it has also lightened my outside of work, work time significantly. I don't have to hop on to post, I often just take a quick look to make sure it posted correctly but then can get back to my life. The social analytics breakdown is also so handy and easy to navigate - makes reporting a breeze.
Excellent onboarding experience and helpful assistance when needed.
What do you like best about the product?
The customizability of reports is extremely helpful along with the avaialble integrations.
What do you dislike about the product?
No major downsides to note at this time.
What problems is the product solving and how is that benefiting you?
Reducing the need for multiple platforms when it comes to content marketing and analytics.
An absolute must for my small team
What do you like best about the product?
I love that my small team can manage our 6 brands and all their social accounts through one platform. The community engagement is made so easy with the Smart Inbox. And as the director of the team, the reporting is essential and really helps me get a sense of everything at a glance.
What do you dislike about the product?
I wish it was possible to have a linkin bio for every brand account we have. I am looking forward to API opening up and the ability to schedule threads.
What problems is the product solving and how is that benefiting you?
The biggest thing is approvals. Being able to individually approve posts really ensures that the correct content is getting out into the world. We've been able to increase our engagment because of the Smart Inbox. And it is much easier to schedule way in advance, which frees up the team to do more creative tasks.
Customer Experience
What do you like best about the product?
The app is very user-friendly and makes it simple to communicate with colleagues. I find the ability to select and delete multiple items at once extremely helpful. Its organized layout also makes navigation straightforward and efficient.
What do you dislike about the product?
There are occasional minor glitches when replying to comments, but these usually resolve themselves after refreshing the page.
What problems is the product solving and how is that benefiting you?
We are able to complete far more orders in a shorter amount of time.
Great Service, A Few Hiccups Though
What do you like best about the product?
Sprout Social is an easy tool to use! The On-Boarding customer service representatives make it easy to adjust to all of the functions and purposes of Sprout. I mainly use the Publishing, Smart Inbox and Reports tabs and they are also all very easy to navigate and understand.
What do you dislike about the product?
One of the biggest downsides of Sprout Social is the disconnection frequency, especially for companies that manage a number of social media accounts. I work for a property management company that manages about 90 social media accounts total and the disconnection of the profiles don't fall within the "90 day" period, and instead some of our profiles disconnect frequently (we've gotten over 4 disconnection emails in the last month with each email stating that 6-7 accounts have disconnected). The issue has never gotten solved, and there seems to be no way to solve for it. Meta has stated that it isn't an API limitation either.
What problems is the product solving and how is that benefiting you?
They make it easier for us to manage over 90 different social media accounts, and easier for us to break down the social media analytics.
Streamlined
What do you like best about the product?
Tracking of analytics is the most helpful, before Sprout Social it was harder to keep track of each platform separately.
What do you dislike about the product?
This is not necessarily something about Sprout Social itself moreso how we are using it, but the limit in topics for social listening. I would like for there to be more seats.
What problems is the product solving and how is that benefiting you?
Sprout Social is solving our problems of understanding the impact of our work in communications. We can better track how effective our work is in reaching our audience.
Great experience with Sprout
What do you like best about the product?
love working with sprout. Working with outside creative agencies and using sprout has made approving and posting content seamless
What do you dislike about the product?
Nothing. I like using sprout for social media
What problems is the product solving and how is that benefiting you?
Colaboration between manufacturer and agency in posting and reviewing content on social. Tracking results is bennifiting our team
We Looked at a lot of Social Media Software and Like it the Best
What do you like best about the product?
We have the ability to use multiple clients on the platform. It is easy to use and we are able to post well in advance, but also post emergency items quickly on the platform as well.
What do you dislike about the product?
There is really nothing that is causing us to not recommend Sprout Social as a social media platform. There were a few instructions in the early stages that were not 100% clear to us, but we were able to figure them out in a reasonable amount of time.
What problems is the product solving and how is that benefiting you?
As an agency, we represent multiple clients in different industries. Sprout Social enables us to streamline the process and save money on our costs for managing these clients.
Solid platform with great new features
What do you like best about the product?
Scheduling, sprout link, and data are my favorite parts of Sprout Social. I particularally like the visualization of the social data including the ability to download PDFs - easier/faster viz than the platforms themselves.
What do you dislike about the product?
It can be buggy sometimes, purchasing more than one seat is expensive.
What problems is the product solving and how is that benefiting you?
Social listening, scheduling, analytics, etc. It's our main social platform and we've used it for 6+ years at this point.
Good social tool for scheduling and posting
What do you like best about the product?
It is a good tool for social media management. Its integrations with Instagram and twitter are better than others I have used
What do you dislike about the product?
the user interface and using multiple accounts can both be better
What problems is the product solving and how is that benefiting you?
Posting, monitoring, ad overseeing social media on multiple platforms
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