Sprout Social
Sprout SocialExternal reviews
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Community Management Made Easy
What do you like best about the product?
Love that everything is all in one place. It makes keeping track of the ever growing different social media platforms so much simpler. Our agency is using a beta version for TikTok and that has been great so far as well.
What do you dislike about the product?
It's frusterating that you cannot "like" or "heart" a Instagram comments. You can for stories, but not the actual comments on grid posts. It makes more work to have to go into Instagram and do it manually. I also find that the search function doesn't work very well. I'll use key words for completed posts and most of the time nothing comings up.
What problems is the product solving and how is that benefiting you?
It makes problem solving with collegues far easier. The ability to internally tag other co-workers and discuss how to handle certain interations is invaluable.
Everything I Need & Extremely Helpful
What do you like best about the product?
Sprout Social allows me to do so much beyond simple posting. I love how I can quickly find a post I tagged over a year ago, how I can pull up a report in no time. What would take hours to do manually takes a minute or two.
I also love how accessible my account executive is. Whenever I have a question, they are right there right to help me.
I use this every day for work and would be lost without it.
I also love how accessible my account executive is. Whenever I have a question, they are right there right to help me.
I use this every day for work and would be lost without it.
What do you dislike about the product?
Because Sprout offers SO MUCH, it can be easy to forget what all is available to me, or where that one button is to show me what I want.
What problems is the product solving and how is that benefiting you?
We've been able to do more reporting and comparing what topics do best by using tagging and watching that. It's made our posts more direct and interesting.
Recommendations to others considering the product:
Look at a few of the competitors and it will be clear they can't match what Sprout offers.
Easy to use and responsive reps
What do you like best about the product?
The platform is easy to use for social posting. Setting up new client profiles is seamless and the reps are always helpful and responsive. Approval workflows are also easy to use and it captures data to tell you which times your posts should go out to receive the most engagement.
What do you dislike about the product?
The reporting section of the platform could be confusing if you don't know what you're looking for.
What problems is the product solving and how is that benefiting you?
Solving scheduled posts and inputting posts from our content calendars. The approval workflows make it easy for client leads to review posts to ensure it aligns with the client's needs and tone.
Sprout makes social easy
What do you like best about the product?
The asset library and saved replies are great for speed and consistency. The scheduling and reporting is easy to use, as well as the approval process.
What do you dislike about the product?
Adding multiple users to get the full benefits of the approval process really increases the cost quickly.
What problems is the product solving and how is that benefiting you?
The Smart Inbox and Reviews makes it so that we never miss a touchpoint with a guest.
Managing multiple accounts - made easy
What do you like best about the product?
Managing multiple accounts with 1 login.
What do you dislike about the product?
Sporadic (seldom) "failed to post" errors.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple social media accounts for multiple school districts all in one place with one login is an enormous time-saver. The recommended "optimal" times within Sprout seem much better than from the platforms themselves. The analytics reports are a huge help to have something ready-made to provide to leadership.
Recommendations to others considering the product:
None
Sprout
What do you like best about the product?
Easy to use platform, in box communications between us and our marketing company
What do you dislike about the product?
there is nothing in Sprout that I dislike at this time
What problems is the product solving and how is that benefiting you?
able to reach social media with ease
Sprout Social
What do you like best about the product?
Sprout is an efficient and effective social media management tool when it comes to handling multiple social media accounts across many different accounts. It is accurate with the notifications and it is super quick when it comes to publishing content to a business's social media page.
What do you dislike about the product?
Sometimes there are technical glitches but that is like with anything these days. Overall, I would say I don't have anything bad to say about Sprout Social.
What problems is the product solving and how is that benefiting you?
I have solved my company's problem of managing over 120 social media accounts for various companies by having all publications, content, and notifications all in one location and we are able to interact with customers and manage the social media pages much more effectively and efficiently than ever before. Sprout is an answer to our social media dilemma.
Sprout Social is Excellent
What do you like best about the product?
Sprout is very intuitive, it really makes it easy to understand how to schedule posts and see everything in one easy place to look at and see how the engagement was.
What do you dislike about the product?
The fact that the more expensive plan still only allows 10 connected profiles and that each profile after is still $25. It would be nice if the higher plan offers more connected profiles.
What problems is the product solving and how is that benefiting you?
I have driven engagement on social platforms that do not usually get engagements. The benefit is having all of the statistics in one area and being able to strategize.
Organized and Timely Social Platform
What do you like best about the product?
Sprout is great because of how neatly the platform is organized and I love the notifications feature!
What do you dislike about the product?
The backend metrics, data, and analytics could be easier to read and compare.
What problems is the product solving and how is that benefiting you?
Sprout helps my social team stay organized and timely in approvals.
It’s easy to use and works great.
What do you like best about the product?
The basic user interface, that means I can link my clients social accounts easily.
What do you dislike about the product?
That the updates change where things are which means I have to re-learn every few weeks.
What problems is the product solving and how is that benefiting you?
It makes it easier for me to post content with one tool rather then do a post on Insta then on Facebook then on twitter and so on.
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