Sprout Social
Sprout SocialExternal reviews
5,990 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A couple flaws but overall I'm a big fan!
What do you like best about the product?
I like how seemless the scheduling features are. I was able to quickly teach my team how to use it. I also enjoy how in-depth the reports are. It makes it easy to share them with clients.
What do you dislike about the product?
You can't schedule collab posts for Instagram. Also, there's a limited character count on the notes feature which makes calendaring with clients a little difficult.
What problems is the product solving and how is that benefiting you?
I'm able to easily schedule out all social calendars for my various clients without having to switch log-ins or platforms. I also no longer have to manually create reports.
Comprehensive social media management platform
What do you like best about the product?
Intuitive interface, fully and multi-functional social media tools, competitor tracking, depth of analytics
What do you dislike about the product?
More expensive than other platforms I have used.
What problems is the product solving and how is that benefiting you?
Standardized social media metrics. Sprout Social has the potential to be our single source of truth for digital marketing analytics particularly social media.
Great product but a bit busy for a new user
What do you like best about the product?
Planner lays out everything nicely.
Impressions and metrics are very helpful.
Impressions and metrics are very helpful.
What do you dislike about the product?
Difficult to navigate as a new user, training center is helpful for this.
Not all features available on direct platforms are available through Sprout.
Not all features available on direct platforms are available through Sprout.
What problems is the product solving and how is that benefiting you?
Allows us to easily coordinate content with multiple departments, pull metrics easily, and cross-post to multiple social sites.
Helps workflow + saves time!
What do you like best about the product?
It gives an apparent and easy-to-view overview for each client we are posting for. You can quickly see what is being posted, when, and on what platform. I also enjoy the analytics I can look at for how posts performed and the optimal posting time for each client.
What do you dislike about the product?
You are not able to tag other social handles when scheduling out reel content.
What problems is the product solving and how is that benefiting you?
We have 10+ social clients at any time, and this allows us to stay ahead, streamline and know what is coming up. We don't have to spend as much time scheduling as we did in previous platforms. It is a time saver!
Excellent Tool to Manage Social Media
What do you like best about the product?
I love the reporting aspects of Sprout, as well as helping us sort our client's social media pages in an easy to read manner.
What do you dislike about the product?
It is a bit costly and I believe some features on higher plans should be included in lower-tiered plans (example - saved replies).
What problems is the product solving and how is that benefiting you?
It is solving having to manage social media profiles in separate places, and helps us gain insight on client analytics.
Vice President of Marketing
What do you like best about the product?
I love scheduling multiple pages and reporting. It's proven quite valuable.
What do you dislike about the product?
I would prefer to have an account rep who makes consistent calls to connect and see if there's anything we need.
What problems is the product solving and how is that benefiting you?
It's freeing up my time. I'm able to post at one time for all our locations.
Using Sprout
What do you like best about the product?
Sprout is great for posting a variety of posts on different channels
What do you dislike about the product?
I dislike the time it takes to integrate new settings from Twitter
What problems is the product solving and how is that benefiting you?
Posting on a variety of platforms and monitoring
Helpful and Streamlined
What do you like best about the product?
I like the ability to connect so many different accounts into one place. I think the service is streamlined and easy to use
What do you dislike about the product?
The price is a bit high. Other than that I don't have many ways to fault it.
What problems is the product solving and how is that benefiting you?
It gives me the ability to schedule posts ahead of time and capitalize on prime social media hours. I also like the analytics.
Easy to Use
What do you like best about the product?
The user interface is easy to understand.
What do you dislike about the product?
Reports are not very customizable, makes it hard to find the info we need.
What problems is the product solving and how is that benefiting you?
Social media posting and analytics.
It's easy to navigate the tool
What do you like best about the product?
It's easy to use the tool especially when checking the post of the customer and their private messages
What do you dislike about the product?
For now I can't see the disadvantage of this tool
What problems is the product solving and how is that benefiting you?
We can easily see the customer's complaints and we can reply to it as soon as possible
showing 1,761 - 1,770