Sprout Social
Sprout SocialExternal reviews
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Great Service and Analytics
What do you like best about the product?
Everyone on chat has always been quick, efficient and helpful. The analytics are exceptional and provide valuable insights for all my clients.
What do you dislike about the product?
I would like to be able to compare data year or year. But this feature is only available in Premium Analytics. My clients don't have physical products, so the other features I do not need, so it's not worth the cost for me to have this one feature which would make my reports easier to present.
What problems is the product solving and how is that benefiting you?
It's helping us manage our clients' accounts and plan out larger campaigns in advance.
Continued Smooth Social Media Management
What do you like best about the product?
I like being able to post to all of my employer's social media accounts smoothly and at one time. Sprout clearly lets me know when accounts are disconnected or experience issues. The new alt text features are especially helpful and aid in the accessibility of our posts.
What do you dislike about the product?
I don't see any downsides of using Sprout. I've been using the service for over a year now, and I've not encountered any issues.
What problems is the product solving and how is that benefiting you?
Length of time taken to post on our social media counts is cut down 75%
AI alt text generation is helping make our posts more accessible.
AI alt text generation is helping make our posts more accessible.
Dexter’s Review
What do you like best about the product?
The reporting feature allows me to quickly do my job when analysing client's social media
What do you dislike about the product?
It would be great if reports on ad campaigns could be included.
What problems is the product solving and how is that benefiting you?
It allows us to work faster and more efficiently than if we had to do this manually.
Sprout Social
What do you like best about the product?
Viewing the content calendar. Social analytics
What do you dislike about the product?
Can be difficult to find things and the main dashboard could be better
What problems is the product solving and how is that benefiting you?
Being able to see the timing of specific content and how it performs
Easy to use, intuitive platform for scheduling and monitoring social media posts
What do you like best about the product?
The platform is easy to use and took us very little time to get comfortable with. It offers our social team a lot of value, from scheduling our posts to tracking engagement and social listening for campaigns.
We also find the reporting on Sprout to be insightful and easy to use.
We also find the reporting on Sprout to be insightful and easy to use.
What do you dislike about the product?
You cannot specify specific hours when pulling reports - the smallest period of time you can use is the last 24 hours. When running country-specific campaigns, or wanting to compare traffic across various time zones.
What problems is the product solving and how is that benefiting you?
To have both our social media manager and our social engagement teams working within one central place. Previously we were using two different platforms for this, but with Sprout we are able to have this all in one place which gives us more accurate reporting and data to work with. It also provides us with more insight by using listening features and means our social team is not siloed
Easy to navigate once you get the hang of it!
What do you like best about the product?
I LOVE the classes and the social media support that is given
What do you dislike about the product?
It can look a little daunting to figure out all of social
What problems is the product solving and how is that benefiting you?
Easy to schedule out the month for social
Sprout for University Athletics
What do you like best about the product?
The ability to schedule content and brand listening tools.
What do you dislike about the product?
The UX/UI could be due for an upgrade to the management system.
What problems is the product solving and how is that benefiting you?
Being able to effectively and automatically track analytics.
Very ahead of the curve!
What do you like best about the product?
I love the UX of the platform and all of the awesome features!
What do you dislike about the product?
I feel like their onboarding could be personal, maybe by having an intro Zoom call or other live session options.
What problems is the product solving and how is that benefiting you?
Sprout is helping us build our social media infrastructure for the future. Not only are we in a better place using Sprout, but we are staying ahead of the social media curve!
Consistent. User-friendly. Reliable.
What do you like best about the product?
The ability to customize posts per platform, including best time to send.
What do you dislike about the product?
They have now included the customize post per platform feature. However, the phone app can be glitchy at times.
What problems is the product solving and how is that benefiting you?
It's allowing us to post across multiple platforms and manage calendars all in one place. It's a trustworthy platform and we love the availability to talk to chat at any time needed. The help articles are also helpful.
Make your job easier
What do you like best about the product?
The ease of social community management, and the use of reporting to streamline all social reports
What do you dislike about the product?
Sometimes reporting has issues- i noticed recently that the ER wasn't matching up when i exported the data
What problems is the product solving and how is that benefiting you?
streamlining our monthly reports and any ad hoc questions we have on reporting
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