Sprout Social
Sprout SocialExternal reviews
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Helping Us Improve
What do you like best about the product?
The ease of use is amazing, I worked with my digital coordinator to help me find a review and ended up finding it before she helped me walk through how to find it.
What do you dislike about the product?
There are still so many things that I am learning about the platform, but we are increasingly interested in the social listening piece of the platform, I wish there was a better way to learn how to use social listening.
What problems is the product solving and how is that benefiting you?
The first reason we purchased Sprout was to help us both plan and report, Sprout has streamlined both of these aspects of our business. Our marketing meetings are more meaningful and productive, and Sprout has a lot to do with that.
Sprout Social has improved our social strategy
What do you like best about the product?
Sprout's interface is very intuitive. It's easy to navigate and learn. It took us very little time to get the hang of the product and use it to deliver content on our channels. We trialed it side by side with Hootsuite, and Sprout came out on top.
What do you dislike about the product?
Cost is a big downside. Compared to its competitors, Sprout is much more expensive, and some of the features, such as custom reports and saved replies, are an additional cost rather than included in the base price.
What problems is the product solving and how is that benefiting you?
We manage content for over 15 social media accounts. Scheduling content consistently and frequently was challenging as we did it manually on the native platforms. Sprout makes it simple for us to monitor our content, post consistently, and analyze our performance.
Sprout makes social media community management easy
What do you like best about the product?
I love the analytics and metrics available to me and my team. It's so easy to gather data to help us inform our strategy and how we're faring against competitors.
What do you dislike about the product?
For me, the biggest downside is largely API accessibility. It's not really a Sprout problem, it's just something that I wish was more open so that we could have the capability to do things such as like Instagram comments and other things straight from the Smart Inbox.
What problems is the product solving and how is that benefiting you?
It's helping us to monitor our community and be able to respond in a timely manner and without overlap by various people on our team. It's also helping us plan in advance and take more measurements of our content to see what resonates and what doesn't.
Easy to use platform
What do you like best about the product?
Scheduling of content is easy to step through and track on the calendar. Reporting is robust with the extension of paid activity from social platform.
What do you dislike about the product?
Some posts require you to post natively on the platform. For example, in Sprout you can't tag individual people for LinkedIn.
What problems is the product solving and how is that benefiting you?
Holistic overview of content planning and scheduling to see where there are gaps in our content plan specific to each platform we have an owned presence on.
Love Sprout
What do you like best about the product?
My previous company used it and so does my current. I love that you can see and respond to all messages in the ease of one platform.
What do you dislike about the product?
Can't tag users on LinkedIn posts. Need to post and then go back and edit via LI.
What problems is the product solving and how is that benefiting you?
Ease of posting all in one platform.
Great but not perfect
What do you like best about the product?
Easily posting, inbox organization, and reporting are awesome. I manage 21 profiles for one company, and Sprout makes this process probably 20x faster.
What do you dislike about the product?
They say they have listening, but you have to pay extra. There's also almost no option for in platform feeds. Twitter and IG hashtags only. I need more Facebook and LinkedIn.
What problems is the product solving and how is that benefiting you?
Sprout makes everything faster for me. I can easily make reports and posts for all of my profiles (21) and directly chat with customers through the organized Inbox.
LinkedIn is helpful when managing multiple social media profiles across different platforns.
What do you like best about the product?
I appreciate the analytics available through Sprout, especially for Facebook.
What do you dislike about the product?
Sprout pricing can be a large expense to request from your company when you have more than one person involved in managing multiple accounts.
What problems is the product solving and how is that benefiting you?
Sprout helps pulls stronger analytics for Facebook than I can currently pull directly through Facebook.
Lots of helpful features
What do you like best about the product?
I love that Sprout has so many helpful features for collaborating with team memebers and reporting. It's super customizable for all of your specific business needs.
What do you dislike about the product?
I don't love the visual setup of the calendar. It's the one thing that I preferred in Hootsuite. I especially like that at one glance you could see if a post was targeted.
What problems is the product solving and how is that benefiting you?
Opening the door for better social listening and community management. The ability to leave notes and pin individual comments that come into the Smart Inbox allows our team to better keep track of the various items that require response.
Sprout makes navigating social media brand accounts effortless
What do you like best about the product?
Sprout provides comprehensive reporting capabilities, which save tons of time and helps generate actionable insights based on data. The publishing options are well-constructed, too. Overall, the platform is user-friendly and the CSM team is super helpful.
What do you dislike about the product?
Smart Inbox response options differ by channel (e.g. Instagram UGC, comments and messages are limited in terms of actions available).
What problems is the product solving and how is that benefiting you?
Sprout provides tons of data at a glance which helps inform our social media strategy insights. The Employee Advocacy integration has hugely benefitted our org since it's been implemented, too.
Sprout is a great scheduling tool for multiple people to access the social media accounts.
What do you like best about the product?
Many people can view Twitter, Facebook, and the Instagram account at the same time. It's great for scheduling, reviewing, commenting with team members, and creating posts. You can even edit photos (slightly) within Sprout.
What do you dislike about the product?
It's a bit wonky with instagram. In order to post, you have to move to the instagram app. For stories, you may as well post them directly in the instagram app. It's still nice for scheduling and approval.
What problems is the product solving and how is that benefiting you?
Post approvals are seamless in Sprout. I'm able to schedule, view, and edit posts with team members. The collaboration potential is wonderful. We are also able to "duplicate" many posts to multiple platforms.
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