Sprout Social
Sprout SocialExternal reviews
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Good interface but lags on features
What do you like best about the product?
Simple to navigate, easy and clear separation of clients, scheduling posts all in one place makes social media distribution a lot easier. Much more convenient than plugging in everything separately.
What do you dislike about the product?
Customer support often can't answer questions. Sprout seems to be slow to add features, like the ability to schedule document posts on LinkedIn or set custom video thumbnails for IG.
What problems is the product solving and how is that benefiting you?
Sprout allows me to schedule most content for most clients all in one place. It is easy to drag scheduled posts to a different date as needed. It is much more streamlined than any of the native platforms.
Solid solution for social support
What do you like best about the product?
Ability to review various social sites, including TikTok which is important to our business. Integrated with our primary CRM Zendesk.
What do you dislike about the product?
Analytics could be more robust. TikTok integration isn't fully formed yet
What problems is the product solving and how is that benefiting you?
Full view of commentary and questions about our company and products on various social channels. Ability to easily collect and respond to important questions and concerns raised by customers
One stop shop for all your social
What do you like best about the product?
I honestly like everything about Sprout. From a high level, you can connect most of your social accounts and integrate with your marketing stack for really powerful reporting and monitoring. From a staffing perspective, it allows the team to be much more efficient by planning, reviewing, publishing and responding all within one platform.
What do you dislike about the product?
The cost per user is high. You get the most out of Sprout the more people on your team you integrate into the platform, but the cost to bring those people in is prohibitive.
What problems is the product solving and how is that benefiting you?
Sprout gives me some of my precious time back by having all the social reporting I need within one platform.
Easy to use !
What do you like best about the product?
Honestly, the best thing about sprout is that I can easily navigate all my posts and get them approved by my client..Comparing my analytics with my competitors is THE BEST because it allows me to adjust my strategy to help me do better than what they're doing.
What do you dislike about the product?
I wish that the app was easier to use... I find it harder to navigate that the platform and I don't get to use it as much as I thought I would. I find myself using the desktop version more.
What problems is the product solving and how is that benefiting you?
Honestly, Sprout allows me to schedule a bunch of posts in advance and let my "approver/client" check out the posts and give feedback before they go up so it's convenient and allows me to make adjusts without too much back and forth.. I do wish there was a way to add a plug in to see how it would all look together on the feed, outside of the calendar.. Like how my posts would come together on my feed.
Good experience with the platform
What do you like best about the product?
Easy to navigate and use. The workflow process is especially good for our team as we approve and review multiple content pieces each week.
What do you dislike about the product?
Sometimes the pages all look similar and I get confused on where I need to go for certain items.
What problems is the product solving and how is that benefiting you?
Sprout is helping me to manage our company's social media accounts and our team that develops and schedules content. This is an easy and quick process for us, saving me time throughout my week.
Sprout Social is easy to use and effective
What do you like best about the product?
Sprout Social makes it really easy to stay organized, especially when you have a larger social team all completing the same tasks. The interface is easier to use compared to competitors like Buffer and Hootsuite.
What do you dislike about the product?
Unfortunately, most of my work is on TikTok. Due to API access, Sprout Social just can't do all the things that the TikTok app can do, requiring my team to do native uploads instead of using Sprout's scheduling tools. I look forward to better access so I can fully integrate Sprout into my process.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it really easy for the full team to have access to key information like post performance and overall channel performance.
A big fan of Sprout Social!
What do you like best about the product?
It's extremely user-friendly and digestible. I like being able to show my clients the reports without needed much explaination.
What do you dislike about the product?
The continuous disconnection of all our accounts. Too many times do we have posts failed due to a connection issue with no true solution available.
What problems is the product solving and how is that benefiting you?
Sprout offers a nice view at our monthly editorial calendars for each client and allows us to showcase a client their pages success easily.
Review
What do you like best about the product?
The scheduling tool has many similar features to posting directly from instagram such as tagging a location, account, etc that other scheduling tools don't have
What do you dislike about the product?
I have only just started using Sprout Social so I haven't personally seen any downsides as of yet.
What problems is the product solving and how is that benefiting you?
It is very useful in creating social media reports and managing multiple accounts
Sprout is affordable + powerful
What do you like best about the product?
Sprout offers high performance social media software at an affordable price. It's a great option for brands, agencies, freelancers, consultants, and others wanting to manage social media publishing, analytics, and social listening.
What do you dislike about the product?
The only negatives to Sprout is that it is not the best option for large, global, enterprise clients. There are other tools available that offer more scaleable solutions for brands that need account support for many channels, deep listening capabilities, and completely customizable workflows, automations, and settings.
What problems is the product solving and how is that benefiting you?
Sprout allows our small team to manage post scheduling/planning for multiple channels, reporting/analytics for all channels, social listening, easy to use reporting dashboards, and more.
Useful Tool
What do you like best about the product?
You can get most things in one place. From the insights to your calendar to your multiple accounts.
What do you dislike about the product?
When you want to post on Facebook, Instagram, Twitter and LinkedIn, for example - you can't tag the businesses all at once. You have to go in one by one to tag them since they have different handles. It kind of defeats the purpose and can be extremely time-consuming.
What problems is the product solving and how is that benefiting you?
It's good to have comments from all your pages in one place. Like if someone comments on Instagram, LinkedIn, twitter, facebook - you see them all in one feed. You can't respond to an Instagram story though - but maybe one day.
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