Sprout Social
Sprout SocialExternal reviews
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Used it for years and at a variety of companies
What do you like best about the product?
I've used a few different social platforms in the past and I can say with certainty that Sprout Social is the best. Their unified inbox so you can see all messages from all channels in one spot is a lifesaver for a small marketing team and a simple workflow for publishing makes it a breeze to make sure you have content lined up for your business for weeks or months in advance if you choose!
What do you dislike about the product?
There really isn't much - I think if I had to nick pick it is that the publishing calendar (up until recently) didn't allow you to drag and drop scheduled posts to different days. (But this has been corrected now.) Another negative is that some of the additional features are quite pricy.
What problems is the product solving and how is that benefiting you?
I was trying to create a quick and smart social media workflow for a small marketing team at a SAAS company. I personally manage social and have limited time to spend on it, so the software needed to make my life easier. (Which it does!)
Overall fulfills our social media marketing needs
What do you like best about the product?
The reports are very informative and insightful in tracking the performance and success of our social media strategies. We're able to evaluate and determine what content performs best and how we can leverage it in the future with post and tag performance reports. The competitor reports are also helpful in helping us monitor conversations and content in our industry. Also, as a highly regulated industry, we're looking forward to the new external approval feature.
What do you dislike about the product?
Many of the pain points are primarily due to API limitations with the social media channels themselves. We would love for Facebook check-ins to populate in the Smart Inbox so that we can engage with customers on a new level and for more LinkedIn metrics (competitor analytics and LinkedIn Article post performance).
What problems is the product solving and how is that benefiting you?
Being able to easily engage our customers in a timely manner, utilizing the campaign planner and calendar/notes to effectively schedule content among our team
Marketing Media Specialist
What do you like best about the product?
The easy-to-use Publishing dashboard is a major plus, as well as the custom report building. I love being able to explain to my clients how well their pages are performing!
What do you dislike about the product?
There have been some issues with boosts not going through or my ad account disconnecting at random points. Outside of those random pop-ups, I wish there would be a way to create a special ad account audience for employment posts, as those are the ones I have to go to Facebook to natively boost after I use Sprout to post.
What problems is the product solving and how is that benefiting you?
I have saved massive amounts of time using Sprout and as I can focus on other aspects of my job once I have my weekly posts scheduled. Being able to use the mobile app has been a huge plus as well.
Happy for 4+ Years with Sprout
What do you like best about the product?
Sprout has everything my team of 10+ needs to manage client social media profiles. The publishing suite is intuitive to use, and as platform-partners, Sprout gets all the latest API updates/integrations. The community management features are awesome and help my team prioritize and reply to hundreds of comments daily. Social listening and reporting streamline the process for bringing insights and recommendations forward. After using a number of other platforms for publishing and moderation, Sprout has my business for the foreseeable future. Support and customer service is A+++
What do you dislike about the product?
While I'm very happy overall with the social listening functionality, I wish there were more projects included in my package. We've hit the character limit on some listening projects and had to pare down keywords.
What problems is the product solving and how is that benefiting you?
Sprout has helped my team minimize repetitious and tedious publishing tasks and cut down social media response times. The intuitive reporting suite also makes it easy for us to pull and share reports.
Recommendations to others considering the product:
Bringing all our social media needs under Sprout's umbrella has streamlined training and tool costs.
Review for Sprout Social
What do you like best about the product?
We can add multiple social media profile to sprout social. We can also schedule posts to be post in future. Anyone can get use this software very easily
What do you dislike about the product?
There is nothing in Sprout Social that I don't like
What problems is the product solving and how is that benefiting you?
I use it for social media Analytics
Best social media tool out there
What do you like best about the product?
I have been using Sprout on and off for several years and they are in my opinion, the best option. They ensure they stay competitive by consistently adding new features and integrations, and their reporting system is second to none. Their account managers are willing to work with you and are always available to assist with support. The interface is very intuitive and seamless to use. They also offer a large range of training videos and make it easy for anyone new to use and explore.
What do you dislike about the product?
Nothing I can complain about. Any issues I have experienced are minimal and usually resolved by support.
What problems is the product solving and how is that benefiting you?
Social media scheduling, co-scheduling, social media monitoring and listening, discovering new influencers, replying to direct messages, analyzing our data against competitors
Review of Sprout Social
What do you like best about the product?
What I like best about sprouts social is the fact that there is ways to look at advanced media monitoring and trends. I also use the scheduler which I really like because you can post and schedule for the entire week or you know the entire year.
What do you dislike about the product?
What I dislike about the software is that when you are deleting subsequent posts let's say they are for like on a monthly basis if you want to delete it for one specific day you actually delete it for the whole series they should make it that you can cancel one day and not the entire series.
What problems is the product solving and how is that benefiting you?
I am solving understanding what is trending within social media and what that means is instead of doing all the analytics and research myself it's already a tool built within as period as well I am able to recognize how well my social is doing and predict future analytics and insights and outcomes.
Great SMM tool and great support team too!
What do you like best about the product?
I like the scheduler the best, it is better than the free one that comes with Facebook/Instagram and supports so many other platforms. I feel like this is definitely their strongest feature.
What do you dislike about the product?
The reporting really needs a ton of work. For example, they made us upgrade to the most expensive premium package in order to be able to split organic vs paid traffic data. However, on Facebook, our paid traffic data is still polluting out organic data.
What problems is the product solving and how is that benefiting you?
We are saving a ton of time scheduling everything in one place. Also, their analytics, while quit flawed, still helps us a ton with our reporting when it is time to make our monthly reports.
The Best Software for Managing Social Media
What do you like best about the product?
Sprout is so easy to use and it puts all of your social notifications in one place. You can customize alerts if you need to keep tabs on a certain keyword. It helps me efficiently get my job done and is so convenient.
What do you dislike about the product?
Only one person can be logged in at once. You have to pay for access for other people to use it, so it can get pricey.
What problems is the product solving and how is that benefiting you?
Sprout makes my life convenient because I see everything in one place. Replies, DMs, mentions, and anything we get tagged in shows on the feed and once I confirm I've looked at it, I don't have to do anything else. It made my work process seamless.
Recommendations to others considering the product:
IIf you manage any kind of social media, you should definitely get this software. It will help you be more efficient and get your work done faster.
A great tool to manage all your social media profiles in one place with a lot of options to measure.
What do you like best about the product?
I like that I can centralize all the social media platforms in one place, to get insights easily about my social media efforts, what are the competitors doing, and tag conversations to get better reports.
What do you dislike about the product?
I need support for tools like Tik Tok or Twitch that today are part of our digital marketing strategy. I know that today the APIs are limited but I hope this could be solved soon.
What problems is the product solving and how is that benefiting you?
We have only one point of contact for our social media platforms. So we can trust in the reports about conversation, tag content and see the performance in one plance.
Recommendations to others considering the product:
If you don't have any social media tool to integrate all your platforms, this is a great choice to start with.
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