Sprout Social
Sprout SocialExternal reviews
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Best on the market, some room for improvement in Instagram functionality
What do you like best about the product?
Solid way to collaborate with a team on social media posts - publishing tools are robust. Works exceptional on Facebook and twitter, allows for easy communication with team members and the public.
What do you dislike about the product?
Sprout lacks long-term functionality with Instagram - not all IG content displays properly on a desktop, and users are unable to respond to DMs older than seven days.
What problems is the product solving and how is that benefiting you?
Allowing me to use the company's social media platforms but still provide oversight to direct management.
How easy Sprout can be used
What do you like best about the product?
I like that you can filter by section and by oldest to make sure you are reviewing all the interactions from Facebook, Instagram, Twitter, and tick-tock posts. This way, we are confident that all interactions are viewed.
What do you dislike about the product?
I didn't particularly appreciate that there wasn't a tour to see where or how to start. At first, getting the hang of it was a bit complicated, but after that, it's been much easier to use.
What problems is the product solving and how is that benefiting you?
What Sprout benefits us is that we're ensuring that we are interacting with positive posts and any customer services issues that we can respond to when they can be missed with thousand of comments coming in.
Great UI for Social Media Response Team (Customer Care)
What do you like best about the product?
Sprout has given us a comprehensive overview of our online customers and more insight into their profiles.
What do you dislike about the product?
The biggest downside is that with our Sprout Social integration, we cannot use our pre-saved templates.
What problems is the product solving and how is that benefiting you?
Sprout helps us respond to our consumers in a comprehensive and easy way.
Senior Digital Marketing Specialist
What do you like best about the product?
Scheduling functions, analytics, visual way of organizing our schedule across multiple accounts.
What do you dislike about the product?
Lengthy onboarding process due to scheduling issues
What problems is the product solving and how is that benefiting you?
Better data to track campaign performance, visual way of laying out a content plan, helps us coordinate content across multiple accounts
Metrics
What do you like best about the product?
It's very helpful as I'm analyzing our social posts each month and quarter. I can export a CSV for all posts within a date range. Provides good visuals that I can include when giving PPT presentations with screenshots from Sprout.
What do you dislike about the product?
CSV file - linked content column does not always pull in the CTA from posts. I need the data consistent in the column when I'm reviewing where my content team has linked to, so I can analyze how many links went to our website from social and determine impact. I'd also like follower growth that happened in between posts so we can get a good idea of what posts are most effective and we can change/cater our content to each social channel. Would love google UTM link builder within the tool so I don't have to build them out separately the tool handles it for us.
What problems is the product solving and how is that benefiting you?
I can review all of our channels in one location without having to go to each individual profile. I do have to spend time sorting through what type of post it is, and unfortunately, that is the paid tier we are in so it's not included. Thought that would be a standard feature and not an upsell.
Intuitive social media scheduling and community management tool
What do you like best about the product?
AI generated alt text capabilities, ability to schedule collaborator posts through Sprout
What do you dislike about the product?
Greater insights into optimized send times
What problems is the product solving and how is that benefiting you?
Seeing all customer service inquiries in one central location; scheduling posts across all our social media platforms; seeing entire content calendars at a glance
Good solution for social media management
What do you like best about the product?
Sprout Social offers me a one-stop solution for managing multiple social media accounts. I like being able to schedule posts and how easily Sprout lets me move scheduled posts around. I also like the smart dashboard that lets me monitor and respond to social media interactions and have found the AI image description tool to be fairly impressive.
What do you dislike about the product?
I wish Sprout Social were a little more worry-free. I have had multiple scheduled posts fail for inexplicable reasons and do not always get a message alerting me that the post failed. Sprout's ability to "listen" to social and news chatter is ok but I wish it was better.
What problems is the product solving and how is that benefiting you?
Before Sprout Social, I had to go into five different social media accounts to post and monitor interactions. Now, I can do everything I need in one place and monitor at a glance. I can also schedule posts far in advance and get a complete picture of my social media schedule on one screen.
Still learning but love it
What do you like best about the product?
I like that I can manage everything in sprout- from scheduling and publishing posts to tracking performance data and analytics. It feels like a one stop social media stop.
What do you dislike about the product?
I don't like that there isn't a way to tag people on social media in app.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of not knowing what our audiences think of our social media presence.
Loving the new updates. Great tools!
What do you like best about the product?
My favorite update is the ability to edit posts for each social platform and then schedule each for unique delivery times based on peak timing statistics.
What do you dislike about the product?
Not a fan of having to log in and use a code to access account every single time. Good security, but very tedious and time consuming when emails are delayed.
What problems is the product solving and how is that benefiting you?
Aligning the anlaytics from each platform and breaking the data into consumable reports that the entire organization can understand. My productivity and social platform performance has increased thanks to the reports available from Sprout Social.
Easy, User-Friendly Platform
What do you like best about the product?
Sprout’s accessibility makes reporting seamless. We’re able to track numerous client metrics and present them clearly and concisely for any audience.
What do you dislike about the product?
Sprout rarely has connectivity issues, but when it does, they’re typically related to Facebook’s UI and may cause brief data blips.
What problems is the product solving and how is that benefiting you?
Sprout makes it easy as a one-stop shop for tracking reporting for social media accounts. It benefits us because of its user-friendly interface, making it easy to provide necessary data points to our clients, further demonstrating how our agency excels in what we do.
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