Sprout Social
Sprout SocialExternal reviews
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Packed with Powerful Insights
What do you like best about the product?
I love the reporting available in Sprout Social. I also like how you can create your own views of different social platforms and search according to the type of message or comment was left.
What do you dislike about the product?
The only downside I've seen is that there is so MUCH to use that important features could get lost in the mix as you're getting set up.
What problems is the product solving and how is that benefiting you?
The reason we switched over to Sprout Social was for the analytics. I can say it doesn't disappoint! It's filled with different reports to view how your social profiles are measuring up to KPIs like engagement and reach. As we've starting using it, I've been better able to pinpoint areas were we can improve and where we're doing well. I especially appreciate seeing the competitors tab–which gives me insights into how we're comparatively performing.
Recommendations to others considering the product:
Definitely has robust reporting!
Efficient, robust, and insightful
What do you like best about the product?
Being able to see all your data in one place, compare accounts and competitors, and save time. It's also great that you can assign tasks to coworkers and request approval before posts go out.
What do you dislike about the product?
The extra step to post on Instagram stories.
What problems is the product solving and how is that benefiting you?
Reporting, analytics, and competitor insights.
Best in class - there's really no comparison
What do you like best about the product?
I love that Sprout is not just built to achieve simple tasks like publishing. It's built from the ground up to use social media effectively in our marketing campaigns. Every feature just *feels* right. Because it's so intuitively designed, it allows us to tell a really comprehensive and data-driven story to our clients, which in turn gives them confidence in us.
What do you dislike about the product?
As with any premium tool, the price reflects the value. A lot of competitors have more affordable packages, but they all ended up leaving us frustrated by the extra effort and obstacles their functionality created.
What problems is the product solving and how is that benefiting you?
Sprout allows our social services to all live on one platform. The vast array of functionality and integrations allow us to run everything under the Sprout umbrella.
Very Pleased!
What do you like best about the product?
Reporting is what sold me on Sprout. I love the variations that I can put together to pull custom reporting for my clients.
What do you dislike about the product?
Social Profiles should include one account per Network for each handle. Looking at a business IG and business FB account as different social profiles seems costly, and adding more profiles also becomes expensive. For the amount I pay monthly, I should efficiently service ten clients (multiple social profiles), but I am unable. It is limiting to the growth of my Agency.
What problems is the product solving and how is that benefiting you?
I can now export and send custom reports to my clients, which is essential for growing Social Media Accounts.
Recommendations to others considering the product:
Sprout Social is leading the way in Social Analytics, & even Training and Support with Social Media
Sprout fan!
What do you like best about the product?
I really love the reporting functions; it's very easy to see all of our metrics to help inform our social strategy. I use the graphs to report on our successes to the rest of the team.
What do you dislike about the product?
It would be nice if you could add personal LinkedIn pages, though I think that might be a limitation with LinkedIn?
What problems is the product solving and how is that benefiting you?
I've used other platforms in the past that were... unreliable when it came to scheduling posts. I would find out hours (or days) later than a post didn't go out when I expected, which was quite frustrating! I've never had this happen with Sprout, it's a very reliable platform -- which is crucial with social media.
Ensuring Brand Consistency
What do you like best about the product?
Content workflows-allowing for approval.
What do you dislike about the product?
The cost is quite high, as only 1 admin utilizes the entire platform. The rest of the users are strictly content workflow contributors.
What problems is the product solving and how is that benefiting you?
By utilizing the content workflow, we are able to ensure that our brand is executed properly and our student content creators are protected when they submit content for publishing to our school social channels.
Recommendations to others considering the product:
Watch the training modules and schedule the onboarding calls with your entire team.
Fast time to value tool
What do you like best about the product?
The onboarding process really helped me to see the value in the tool and apply it to my department in real-time. Often when trying a new tool that is the biggest challenge being able to adapt to use it but also see the value quickly in order to reinforce use. Felt comfortable using the tool after just two calls.
What do you dislike about the product?
Nothing yet, there's always wishes for different integrations with tools already in my stack but alone Sprout is a powerhouse
What problems is the product solving and how is that benefiting you?
Building a community while also growing out processes as we build a team that focuses on creating branded content that engages and educates
Great support & onboarding process
What do you like best about the product?
Sprout blows other competitors out of the water with their seamless, all-in-one platform that handles our business and the management of our client accounts. From reporting to publishing, there isn't much that they haven't thought about
What do you dislike about the product?
Nothing to do with Sprout but the issue with Instagram's API that means story and carousel posting is prompted rather than automatically posted are my only gripes
What problems is the product solving and how is that benefiting you?
TIME - reporting is much easier with seamless integration across all our client portals.
Sprout has also cut down on the number of tools we were using for community engagement/social media management giving us back untold hours.
Sprout has also cut down on the number of tools we were using for community engagement/social media management giving us back untold hours.
Recommendations to others considering the product:
Having had experience working with other platforms within the same realm, Sprout wins hands-down. If you're an agency or a business looking to take your social management and monitoring to the next level then Sprout is a no-brainer!
Great Tool for Social Media Managers
What do you like best about the product?
Sprout makes it so easy to schedule out posts to coincide with our marketing calendar each month. I also enjoy using the smart inbox in addition to manually checking the social media apps, just to make sure there wasn't anything I've missed. You can easily respond to comments and messages all within the platform.
What do you dislike about the product?
There are certain features I wish were available like being able to tag shopping tags on Instagram - this is something I have to manually add once a post goes live directly in the app. They also charge a ton for better reporting/deeper insights. They initially quoted us 7x what we currently pay per month, just for custom reports.
What problems is the product solving and how is that benefiting you?
Sprout helps us stay organized with our social media tasks. We can keep in touch with our community and what people are saying about us through hashtags, tags or even comments on our posts. The ability to plan out our posts is huge and something that helps us stay ahead of the game. There is also competitor reports that help us benchmark against key competitors in relation to following, number of posts, etc.
Recommendations to others considering the product:
We definitely did our due deligence with finding a social media management platform and encourage others to do the same. For the price and ease of use, we really found that Sprout Social surpassed their competitors.
Very Happy!
What do you like best about the product?
Sprout has streamlined both the publishing and reporting process and has saved me so much time! Their onboarding team has also been immensely helpful!
What do you dislike about the product?
the only drawback is the cost, but it's well worth it.
What problems is the product solving and how is that benefiting you?
The time it takes to post, schedule, and then analyze analytics on those posts has been drastically reduced
Recommendations to others considering the product:
It's well worth it to try Sprout out, it's one of the only tools that had all of the components we were looking for!
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