Sprout Social
Sprout SocialExternal reviews
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User-friendly, get what you put in
What do you like best about the product?
Optimal Times scheduler is helpful and generally accurate. Scheduling tool is user-friendly and easy to navigate. Profile Performance tool is good for getting a quick, high-level snapshot of engagement data.
What do you dislike about the product?
I only use the scheduling features in my role, so a lot of other features like Tasks, Messaging, Reports, etc are irrelevant to me. I can see how they might be helpful to a social media manager or other leader, but for someone who is just a team member writing and scheduling posts, the other features mostly just add clutter.
What problems is the product solving and how is that benefiting you?
As a member of our social team but not the project manager, I don't have direct admin access to our organization's Facebook or LinkedIn pages. Sprout Social helps me contribute to social scheduling without needing this access.
Easy & Fast
What do you like best about the product?
I really enjoy how user friendly the platform is and the optimal posting time suggestions.
What do you dislike about the product?
My only wish is that it would allow you to create or link TikToks.
What problems is the product solving and how is that benefiting you?
It is currently helping with time management since you can schedule out posts.
Love Sprout- here's why
What do you like best about the product?
I love using Sprout. It's rarely buggy and it's very intuitive. I like how easy it is for me to quickly schedule posts to go out, and I like that Sprout is at the forefront of app updates so I can quickly take advantage of things like scheduling Reels on Instagram
What do you dislike about the product?
It can sometimes get a little in the weeds with data while looking through the analytics. While I think it's helpful that they provide information via an icon near what I'm looking at, sometime it isn't quite detailed enough and it's a bit confusing.
What problems is the product solving and how is that benefiting you?
Sprout saves us time by having just one spot to go to post all of our material. I appreciate that. I also recently signed up for the social listening feature and I look forward to hearing how my community is impacted by my business.
One of the most robust SM management systems out there
What do you like best about the product?
Multiple channels to easily manage data and reporting across platforms
What do you dislike about the product?
Scheduled posts will fail on a regular enough basis for it to be a concern. No real integration with Tiktok yet.
What problems is the product solving and how is that benefiting you?
Customer interaction and responding to individual messages and comments is much easier
Coming from all native posting... this was a game changer
What do you like best about the product?
the scheduling is fantastic and I love how interactive the dashboard is!
What do you dislike about the product?
i wish comments were more logically laid out for talking between teams
What problems is the product solving and how is that benefiting you?
Not having to native post has solved most of our problems around reaching our audience at the correct times without someone always being on call
Have been using Sprout for over a year and Loving It as an upgrade to Hootsuite!
What do you like best about the product?
The analytical piece of Sprout social and the ease of posting and resharing - as well as watching competitor postings, are some of my favorite things about Sprout! I love being able to schedule PDFs to key stakeholders in our college.
What do you dislike about the product?
I wish Sprout could integrate with more. To have the option to integrate posts to google calendar, monday.com or other project management systems would be great. To also have the ability to reshare directly to LinkedIn!
What problems is the product solving and how is that benefiting you?
With being new to Sprout Social, only for a couple of weeks, I have reaped the benefits of Sprout being easily accessible and fast-changing. I am also thankful for the ever-updated emails that come out with assistance on how to create/ utilize Sprout in different ways.
Great Tool and Easy to Use
What do you like best about the product?
The in-depth analytics report is my favorite aspect of Sprout Social. You can receive overviews of engagement and impressions for each account.
What do you dislike about the product?
The navigation can sometimes be a little challenging. Once you know how to use you're golden but the layout is not terribly intuitive in my opinion.
What problems is the product solving and how is that benefiting you?
It alleviates the problem of having to post on multiple platforms individually as well as trying to find detailed analytics.
Good help to manage Social Media
What do you like best about the product?
In my company we use it specially for 3 main tasks: Publishing, Reporting and Social Listening. Those 3 are very well developed in the tool.
What do you dislike about the product?
We are not big fans of the Smart Inbox, we use it only for reporting purposes, but not for answering our messages.
What problems is the product solving and how is that benefiting you?
The Calendar/Publishing makes it very easy to approve and publish the posts, as well as the Reporting.
Solid and holistic platform on the cutting edge of social media management.
What do you like best about the product?
Sprout is really helpful for community management, scheduling posts, and analyzing social data. What I like the best is that they continuously update the platform as social media channels evolve. It's really user-friendly while still having a good amount of organizational flexibility. Sprout reps are always super helpful and knowledgeable, and they've got a ton of resources to learn and improve our social strategy.
What do you dislike about the product?
The internal publishing and approvals process is a bit limited, which makes me outsource approvals when I'd really prefer to have it all be in Sprout. Inbox management is really solid, except that I'd really love to be able to filter assigned tasks by tags.
What problems is the product solving and how is that benefiting you?
Sprout makes it much easier to manage mentions and engagements as opposed to doing it in-platform, so it really helps with community management and engagement. It also makes it really easy to pull reports on social data metrics, which keeps our strategy as agile as social channels are quick-moving.
Makes scheduling posts super easy
What do you like best about the product?
I really appreciate the SproutLink in Bio feature for Instagram. It makes linking posts super convenient and more efficient.
What do you dislike about the product?
I wish Sprout Social measured reach in our monthly metrics, as well as shares on Instagram.
What problems is the product solving and how is that benefiting you?
It's helping us program our content ahead of time and use metrics to plan our strategy.
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