Sprout Social
Sprout SocialExternal reviews
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Excellent tool for social network management and content publishing.
What do you like best about the product?
We have had no problems using Sproud Social for planning and publishing content on the different social networks managed in our organization. Sprout provides us with a fairly intuitive and navigable user interface, it is very easy to use to schedule publications and manage different social networks in the same environment. Their customer service has always been responsive and has provided quick and efficient responses whenever we have called on them.
What do you dislike about the product?
This would only be the fact that your integration to manage Instagram's direct messages is not working, we would love to be able to manage it from the Sprout Social platform, however we understand that this is a problem faced by this type of applications mostly.
What problems is the product solving and how is that benefiting you?
Through the use of this tool we have been able to experience not only an optimization of our social media workflows, but also that our teams (especially marketing and success of our customers) remain synchronized and all our social networks updated. Sproud Social has represented an orderly and efficient administration of our social networks while saving time and resources.
Recommendations to others considering the product:
It is undoubtedly a tool I would recommend to manage social networks and content publishing individually or collectively without complications or loss of time. It is not difficult to use and has an excellent training and customer service team, it is worth trying.
Incredible marketing with a prestigious experience.
What do you like best about the product?
I really like that the software is very feasible for any kind of marketing, whether it's mail marketing, social networking, digitalization, content management. It's actually very complete and covers an incredible scope. Simple factors like interface and support are also excellent.
What do you dislike about the product?
Basically I would improve some designs in the interface, I don't have problems with the agility of the interface only in the themes.
What problems is the product solving and how is that benefiting you?
We are making a solid effort to be able to cover all the marketing process in the organization, it has given an excellent performance to strengthen each one of the work areas. We have oriented our needs to Sprout Social and the result has been as expected.
Recommendations to others considering the product:
We perform well, I recommend it because it helps me have exceptional efficiency and has proven that it can influence many parameters of digital marketing. It helps a lot and you will have a great tool at a comfortable price.
Love using this
What do you like best about the product?
I love how easy it is to navigate, everything is so easy to locate.
What do you dislike about the product?
When pulling reports you have to be extremely careful with the dates as they am easily switch up on you.
What problems is the product solving and how is that benefiting you?
I use this to do all social media reporting, it is honestly a life saver so I don’t have to go through the apps themselves. Saves so much time and extra research
Recommendations to others considering the product:
I would definitely use this platform over any other listening tool. I’ve worked with all others and still keep coming back to Sprout.
I love Sprout so much I upped the contract
What do you like best about the product?
Easy scheduling. Post previews so I know posts when look good when live. Post time suggestions based on when our audiences engage the most. Awesome analytics and workflows to keep our team moving fast. What's not to love??
What do you dislike about the product?
One tiny nitpick is that you can't edit one post across channels. It would also be nice if you could tag accounts in photos in Twitter and LinkedIn, but that's an API issue with the social networks, not Sprout.
What problems is the product solving and how is that benefiting you?
Saving a tone of time and effort in scheduling posts across channels and reporting in depth to quickly find actionable insights.
Great Social Media & Google My Business Management Platform
What do you like best about the product?
Sprout allows us to pre-schedule GoogleMyBusiness posts and manage reviews within a single platform.
What do you dislike about the product?
Our business (like many service businesses) have many Google My Business profiles, but Sprout limits the amount of "profiles" that you can add per tier level. We don't need any special perks, just the ability to post from all of our locations.
What problems is the product solving and how is that benefiting you?
We are automating social media and google posts, saving our marketing team lots of time and giving us powerful consistency on our platforms.
Building Our B2B Brand with Sprout
What do you like best about the product?
Sprout Social has become an integral tool for building brand awareness and driving engagement on our social channels. Last year, we were in search of a social sharing tool that is intuitive and easy to use, but also advanced enough to allow for detailed reporting, listening and other capabilities. The scheduling tool is super helpful, especially with the addition of recommended posting times, and the image editing tool comes in handy during busier days. Overall, Sprout is a fantastic tool, especially given the price point.
What do you dislike about the product?
Not many things I dislike about the platform. It would be great if current customers could get a glimpse into competitive benchmark reporting (share of voice, etc.) without a demo. Like, a sample report using real data that is available once. That way, if there's interest, we can pursue a demo.
What problems is the product solving and how is that benefiting you?
We are a small(er) player in the ERP space, so answering the "Why Us?" question can be challenging at times. Brand awareness has become a focus of ours, as well as driving engagement with our content. With Sprout, we've been able to track successful activities and campaigns so that we can learn from them and make the appropriate tweaks to our strategy. We've already seen significant growth in page followers and engagement.
Recommendations to others considering the product:
Look for a tool that features comprehensive reporting and report building capabilities.
Love the platform and the people!
What do you like best about the product?
I love how interactive the Sprout employees are in making sure we have all the tools and resources we need. The reporting feature is also really great, detailed and helpful. I love that we can customize our reports and present the most important information to our CEO. It helps those who are not familiar with social media practices read the information with ease. I'm really interested in diving more into the listening tool as paid feature, soon, hopefully. I always use your "best time to post" suggestions as well and our posts typically do well with the suggestions. So, I think those are super helpful. Oh! The Facebook group is also SO helpful and such a great community to be part of. I love that I can continue to expand my knowledge and bounce ideas off other social media professionals.
What do you dislike about the product?
I dislike that we don't have a "link in bio" feature for Instagram. That would truly seal the deal and we wouldn't have to use a third party service instead. Sprout would be a one-stop-shop.
What problems is the product solving and how is that benefiting you?
We've improved our response time on Facebook tremendously thanks to the great notifications and ability to respond in-app. We've also realized how great the social listening tool can be and have suggested we add this to our plan (internally). The reporting feature is a great benefit to us and the customizability of it.
Recommendations to others considering the product:
If you're considering Sprout, definitely make the decision. The platform is amazing, so resourceful and the employees are amazing. They reach out and make sure you have all the tools you need to make the best use of Sprout and are always really down to earth. They also have a Facebook community (group) that is AMAZING to learn from.
Sprout Social is user-friendly and robust
What do you like best about the product?
Intuitive system, informative and accurate
What do you dislike about the product?
I'm not a huge fan of the current tagging report, I'd like to see more data.
What problems is the product solving and how is that benefiting you?
Social scheduling
Social monitoring
Social reporting
Social monitoring
Social reporting
Recommendations to others considering the product:
Sprout is a wonderful tool for businesses that need an easy, but in-depth out of the box solution. If you don't want to waste time setting up custom reporting, you can use their default reports and they'll typically meet your reporting needs. Programming content, editing images, previewing, and programming are a breeze. The social inbox is also easy to use. If you don't require heavy automation for your social needs, this is the perfect tool for your organization and it is very reasonably priced for the tools you get, as well as the service and support. I also love that they have Facebook groups for marketing and agency partners, this is a significant help for those moments when you need to seek outside help.
Great scheduling, multiple account management, & reporting
What do you like best about the product?
My favorite thing about Sprout Social is the recommended posting times, which help me to improve engagement with individual posts across platforms. The scheduling features and the functionality allow me to easily manage multiple accounts across multiple platforms without confusion. The reporting feature is a huge time-saver and allows me to communicate the results of my social media efforts clearly and easily. I also really like the various educational opportunities that Sprout Social offers consistently via webinar. These keep me apprised of new or updated features and help me understand the best ways in which to use them. I also really like the content finder. This helps me to keep up a steady stream of content even during periods when we may be generating less original content. The dashboard is a great way to see how things are going at a quick glance. The publishing calendar is extremely helpful to me as I plan content, as is the newer "notes" feature, which allows me to plan out my content over a long period of time while bypassing draft posts.
What do you dislike about the product?
Filters aren't sticky through multiple sessions, meaning I have to reselect them with every login. Additionally, I would like to be able to use Sprout Social to post multiple photos to Instagram without having to use the mobile app at the time of posting to accomplish this. This is my one biggest pet peeve about Sprout Social, as it forces me to reengage with content that has already been scheduled at inconvenient times--content that I would like to be finished with once it's scheduled (barring responses) as I am with all other types of posts. This causes me a little bit of extra stress. Generally speaking, I find the mobile app (iOS) to be fairly buggy and not very intuitive, which reduces my use of it to almost none (other than the aforementioned Instagram posts) except when I am traveling, on vacation, or cannot access my desktop computer for some other reason. One other thing that's somewhat unhelpful is that the dashboard consistently tells me that I have new messages, even if I have already cleared all of them out of the inbox. This makes this specific dashboard feature essentially useless to me, since I have to go in and manually check regardless of what the dashboard says.
What problems is the product solving and how is that benefiting you?
Sprout Social actually improves my mental health by allowing me to schedule posts across multiple platforms. This allows me to disengage from work appropriately. I also really like the image resize feature, which allows me to quickly and easily crop photos to optimize them for different platforms. This is very convenient and hugely time-saving for me. Sprout Social also solves a collaboration issue for me within my organization by allowing designated individuals to submit content to me that I can then review and schedule as it aligns with our overall social media strategy. Task assignment across our larger organization is also extremely useful in achieving our response goals. I also find it very useful to be able to use this product in order to compare my organization with others.
Recommendations to others considering the product:
Definitely do a thorough evaluation of what Sprout Social can offer you, based on your needs. Something else may work better for you. However, if you're part of a complex organization with many accounts, Sprout Social has many solutions.
Time-Saving Social Media Management with Room for AI Enhancement
What do you like best about the product?
I use Sprout Social for social media management, and it really helps me save time because I don't need to manually post. I can easily batch schedule content at the best time for each platform, and I like how it helps me report on metrics for leadership and keep up with content. It also allows me to repurpose content for different platforms without having to guess the best time for maximum visibility. Even though I wasn't involved in its initial setup, it was easy for me to learn and get used to.
What do you dislike about the product?
The AI assist feature is a bit clunky. If I copy and paste information into the caption box and then click AI assist for help with refining the caption, none of the options feel right.
What problems is the product solving and how is that benefiting you?
Sprout Social saves me time by automating posts, helps with reporting metrics for leadership, and keeps me updated with content. Its batch scheduling feature allows me to repurpose content for different platforms easily and post at optimal times.
Recommendations to others considering the product:
Definitely give it a shot. You'll love it for the ease of reporting and scheduling content. Additionally, the company sends out incredibly useful webinars for members very often. It makes professional development a breeze.
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