Sprout Social
Sprout SocialExternal reviews
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Intuitive design
What do you like best about the product?
The program is user friendly and easy to pick-up.
What do you dislike about the product?
I would like easy-to-follow pop-up note cards when learning a new feature. Moving away to watch a video is too time consuming.
What problems is the product solving and how is that benefiting you?
My primary use is evaluating the success of our content and finding ways to build and improve. I have found Sprout very helpful for that purpose.
A Great Social Management Platform
What do you like best about the product?
The publishing feature is straightforward and clean. The UI is amazing. Reporting is also awesome.
What do you dislike about the product?
Sometimes I will get posts that fail to publish without explanation. My Facebook link previews are not publishing correctly.
What problems is the product solving and how is that benefiting you?
It is allowing me to do all of my jobs as a SMM in one place.
Excellent, user friendly platform
What do you like best about the product?
I love how user-friendly Sprout Social is. My team has been using Sprout for over a year and has been thrilled with it.
What do you dislike about the product?
I was hoping for a more customized reporting experience, but the Sprout team has been so receptive to including my team's feedback on all of our calls together.
What problems is the product solving and how is that benefiting you?
We recently implemented Social Listening. This add-on has been essential for our global business.
The tool every marketer needs!
What do you like best about the product?
I love the function optimal times so you know the best times to post for your specific account on each social channel.
What do you dislike about the product?
It would be great if you could split organic and paid activity in reports for a more accurate picture.
What problems is the product solving and how is that benefiting you?
Benefitting our new post process from drafts right through to the approval, making us much more productive as a team.
Best times to post on our social channels.
Best times to post on our social channels.
Intuitive Platform
What do you like best about the product?
Easy to use, platforms has answers for almost everything
What do you dislike about the product?
Some analytics can be difficult to decipher
What problems is the product solving and how is that benefiting you?
Easy to compile analytics reporting
Great Social Multitasker
What do you like best about the product?
I like that I can do nearly everything in Sprout and can see everything from a bird's eye view, plus scheduling all at once.
What do you dislike about the product?
Not always up to date with all platforms, ie. TikTok character count is still very limited which is an issue.
What problems is the product solving and how is that benefiting you?
It really helps solve the problem of content scheduling and reaching our audience and it helps with productivity overall. It's improved our social overall because it allows us to get content out on more platforms and in the right ways and respond how we need to.
Calendar outlook & scheduling tool for Social Media across numerous stakeholders
What do you like best about the product?
The ease of visibility across multiple social media platforms
What do you dislike about the product?
There are occasional glitches when posts we are scheduling try to go live.
What problems is the product solving and how is that benefiting you?
Clarity across leadership and providing transparency of what is being deployed across channels.
Great platform for monitoring social media KPIS
What do you like best about the product?
Listening tools
Publishing tools
Customer service is great, elaborate and quick!
Publishing tools
Customer service is great, elaborate and quick!
What do you dislike about the product?
Limited number of social networks to be able to use/explore
What problems is the product solving and how is that benefiting you?
Understanding our most important KPI metrics and an easy tool to use when publishing social posts.
Great team, solid product with massive potential
What do you like best about the product?
The Sprout team is what makes them great. They listen, ask, and implement feedback, and they want to be better. I've seen recommendations implemented within months, not quarters or years, like their competition. They want to be the best and work to get there.
What do you dislike about the product?
Compared to some of their competitors, they are still young and don't have some of the data integration or analysis features that their more mature competitors have. Although they want and move on that feedback, their competitors do little to improve.
What problems is the product solving and how is that benefiting you?
Their presentation (reporting) is among the best in the market. I often lean on their reports to show leadership vs. their competition because they look better. They also do a good job of social media monitoring and are improving their other listening capabilities.
Positive experience, makes managing social easier
What do you like best about the product?
I love the ease of managing all of our platforms in one place. It saves so much time and effort. I love being able to tag our posts to see what our audience responds to or doesn't. I also like having the analytics all in one place. It makes them easier to pull for my report.
What do you dislike about the product?
I wish Google Analytics could be incorporated, because then it would truly be a one-stop shop for my analytics reporting.
What problems is the product solving and how is that benefiting you?
I'm on a two-person marketing & communications team for a national non-profit, so we're always doing a lot and don't have much manpower. Sprout saves me time when it comes to analytics and scheduling.
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