Sprout Social
Sprout SocialExternal reviews
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SPROUT FOR THE WIN!!
What do you like best about the product?
I appreciate all of the tools and resources that Sprout offers. The publishing calendar helps me stay organized and makes posting so easy. I've used other services before, and their user interfaces were not as friendly or reliable as Sprout.
What do you dislike about the product?
I wish the listening tools were a little more accessible. I understand the value of listening tools, and I'm not suggesting they be free. That being said, I feel that if the cost came down, many more businesses would be able to take advantage of this great resource to grow.
What problems is the product solving and how is that benefiting you?
The access to data to better understand the growth of the accounts I manage has become essential. I'm able to adjust my social strategy thanks to the reports I am able to generate within Sprout. I'm also able to better communicate this data to collegaues and other important stakeholders in the business.
Sprout Social is the Best Social Media Management Tool
What do you like best about the product?
The most helpful asset Sprout Social provides is their social listening capabilities. The topic profiles function with boolean search allowing users to effectively monitor conversations on a variety of topics including brand health, competitive landscape, campaign management, events, and more.
What do you dislike about the product?
The reporting layout, while very extensive, does not allow you to customize the format or viewpoint without upgrading your account even further. I also wish that LinkedIn's API was integrated into reporting capabilities however that is a LinkedIn issue, not Sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social allows our business to better identify top performing and low performing social content, key influencers within our industry, share of voice among competitors, and an automated customer support system. By far one of the best social media management tools I've ever used and I've worked with many.
Recommendations to others considering the product:
Highly recommend going with Sprout over other tools like Hootsuite.
Wonderful. Using this since 2014 and it is a complete VFM.
What do you like best about the product?
Two things:
- Easy UI/UX
- Detailed insights which do not overwhelm you with data but comfort you with the right amount of insights
- Easy UI/UX
- Detailed insights which do not overwhelm you with data but comfort you with the right amount of insights
What do you dislike about the product?
Nah ... never disliked anything ... it has worked fine for me for almost a decade now.
Maybe the Insta data can match up to an Iconosquare level, but that's a suggestion, not a dislike.
Maybe the Insta data can match up to an Iconosquare level, but that's a suggestion, not a dislike.
What problems is the product solving and how is that benefiting you?
Apart from scheduling, I can discuss/debate with my colleagues on what content has worked best, say across the last week or last month.
Personally, I can look at global content benchmarking performances and evaluate my efforts w.r.t. global performances; that's a WIN!
Personally, I can look at global content benchmarking performances and evaluate my efforts w.r.t. global performances; that's a WIN!
Already good and getting better
What do you like best about the product?
Like any platform, Sprout has a learning curve, but once you get settled in, it's very user friendly and has a robust support (and development) team.
What do you dislike about the product?
Sometimes the app can be a bit buggy, particularly with respect to post approvals.
What problems is the product solving and how is that benefiting you?
We've been able to advance our posting schedule to over 2 months out, which eliminates a lot of day-exploding-urgent tasks. We've also been able to enlist more members of the team to contribute because of the post approval structure.
Recommendations to others considering the product:
We have absolutely loved the support we have received from Sprout, including our amazing account and client success managers. They really feel like partners,
Best Social Media Management Tool
What do you like best about the product?
The user interface is easy to navigate, which makes scheduling and reporting on social media content very easy for our organization. The support team is also super friendly and attentive.
What do you dislike about the product?
Reporting could be better, but it is still better than other competitors. I often get frustrated with the API restrictions from social channels when creating reports, but I understand that all social management tools deal with this issue.
What problems is the product solving and how is that benefiting you?
It allows us to schedule social posts and report on social activity in a seamless way.
Recommendations to others considering the product:
Stop looking at all other social management tools and use Sprout Social! It's the best.
Sprout is great!
What do you like best about the product?
I love being able to see all my social content in one place and the comprehensive reporting tools available. I feel like my feedback is valued and my rep is awesome.
What do you dislike about the product?
There are some features I've used in other scheduling platforms, like planning an Instagram feed visually. There are also some platform and API limitations but that's somewhat out of Sprout's control. I would love to be able to add alt text for Instagram and pull more advanced Pinterest metrics,
What problems is the product solving and how is that benefiting you?
The biggest problem we've solved is time. The ability to schedule and duplicate posts is a breeze and we can customize each message per platform. We can also pull comprehensive reporting for our clients and leadership to visually capture our efforts.
Great time saver
What do you like best about the product?
Easy to schedule and publish to social media profiles
What do you dislike about the product?
Occasional disconnections and having to reauthorize a profile
What problems is the product solving and how is that benefiting you?
Time, listening, scheduling and analytics
Used it for years and at a variety of companies
What do you like best about the product?
I've used a few different social platforms in the past and I can say with certainty that Sprout Social is the best. Their unified inbox so you can see all messages from all channels in one spot is a lifesaver for a small marketing team and a simple workflow for publishing makes it a breeze to make sure you have content lined up for your business for weeks or months in advance if you choose!
What do you dislike about the product?
There really isn't much - I think if I had to nick pick it is that the publishing calendar (up until recently) didn't allow you to drag and drop scheduled posts to different days. (But this has been corrected now.) Another negative is that some of the additional features are quite pricy.
What problems is the product solving and how is that benefiting you?
I was trying to create a quick and smart social media workflow for a small marketing team at a SAAS company. I personally manage social and have limited time to spend on it, so the software needed to make my life easier. (Which it does!)
Overall fulfills our social media marketing needs
What do you like best about the product?
The reports are very informative and insightful in tracking the performance and success of our social media strategies. We're able to evaluate and determine what content performs best and how we can leverage it in the future with post and tag performance reports. The competitor reports are also helpful in helping us monitor conversations and content in our industry. Also, as a highly regulated industry, we're looking forward to the new external approval feature.
What do you dislike about the product?
Many of the pain points are primarily due to API limitations with the social media channels themselves. We would love for Facebook check-ins to populate in the Smart Inbox so that we can engage with customers on a new level and for more LinkedIn metrics (competitor analytics and LinkedIn Article post performance).
What problems is the product solving and how is that benefiting you?
Being able to easily engage our customers in a timely manner, utilizing the campaign planner and calendar/notes to effectively schedule content among our team
Marketing Media Specialist
What do you like best about the product?
The easy-to-use Publishing dashboard is a major plus, as well as the custom report building. I love being able to explain to my clients how well their pages are performing!
What do you dislike about the product?
There have been some issues with boosts not going through or my ad account disconnecting at random points. Outside of those random pop-ups, I wish there would be a way to create a special ad account audience for employment posts, as those are the ones I have to go to Facebook to natively boost after I use Sprout to post.
What problems is the product solving and how is that benefiting you?
I have saved massive amounts of time using Sprout and as I can focus on other aspects of my job once I have my weekly posts scheduled. Being able to use the mobile app has been a huge plus as well.
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