Sprout Social
Sprout SocialExternal reviews
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Sprout is a great platform for our social needs
What do you like best about the product?
Its easy to use. The content scheduling makes it easy to manage a full day of posting across many channels. We also use the feature to schedule RTs a lot so we can fill up our calendar.
What do you dislike about the product?
It doesnt have the capability to schedule twitter threads
What problems is the product solving and how is that benefiting you?
It helps us schedule 24 hours worth of content, as we are a global brand with followers across all parts of the world. It also helps manage multiple platforms and accounts seamlessly.
Excellent, comprehensive tool
What do you like best about the product?
It is pretty intuitive to use, and has a lot of powerful capabilities. The creation, posting, scheduling and approving process is quite smooth. The reporting elements are top-notch and have really helped us to benchmark against competitors and improve month over month, while being able to identify which posts are the most effective.
What do you dislike about the product?
There has been a lot of turnover of staff recently. We purchased an add-on and wasted several weeks waiting for on-boarding meetings to be rescheduled. Other than that, we've been pretty happy with the tool.
What problems is the product solving and how is that benefiting you?
Social media post performance and reporting. We're able to see exactly which types of posts are performing the best and worst across all of our channels. This has been really critical as we've added tens of thousands of new followers, year over year.
Sprout Social Review
What do you like best about the product?
Authentication is quick and painless, data pipes through fairly quickly. Interface is intuitive, and managing users is simple! Much better than Critical Mention, Meltwater and others in a similar space.
What do you dislike about the product?
The base level reporting tier is a bit rough - you can't pick the metrics you want, you have to opt in for a larger package. This can create issues if you're reporting on more nuanced metrics.
What problems is the product solving and how is that benefiting you?
Sprout helps us to manage many clients all at once, without having to manually build out data pipelines or work through using a handful of platforms to post content.
Well designed but unstable
What do you like best about the product?
The analytics are incredibly helpful and allow users to create content that will content with their audience without constantly having to either audit accounts or maintain their own database of analytics.
What do you dislike about the product?
The data is sometimes not completely up to date even after a day or so which can be annoying when looking at posts and trying to gain momentum. There also seems to be some analytics that are just not given, such as watch time for Instagram videos. If that data set is not available, it would be better to grey out or not allow users to select it when searching by Instagram accounts.
What problems is the product solving and how is that benefiting you?
The main problem that we faced prior to using Spout was social media analytics on the native apps and needing to switch between platforms and accounts to find them.
Best Tool on the Market
What do you like best about the product?
I love Sprout's analytics and reporting tools and how easy the platform is to use.
What do you dislike about the product?
Sprout is pricey compared to other social media management tools and I do not like that they keep changing the features included in various pricing tiers. For example, we lost access to hashtag feeds, which was a critical tool for one client.
What problems is the product solving and how is that benefiting you?
Sprout Social really streamlines social media management for our team. It saves time and provides powerful analytics.
Best unified inbox for community managers and social team
What do you like best about the product?
I love the unified smart inbox feature - it's a great way to streamline my team's work. While it's not perfect, and no tool like this is, it's the best available out of the competitors.
What do you dislike about the product?
There are some simple features that could be improved like the customizability of reports and the ability to filter different types of content in and out. For example, paid, vs boosted and dark Facebook activity, throughout the whole reporting platform, not just in one report.
What problems is the product solving and how is that benefiting you?
The huge scale of social platforms out there, helps us manage this better. It seems better at keeping up with the fast paced nature of social (esp. vs Hootsuite).
All in one!
What do you like best about the product?
Sprout social is a really great tool to have community management, scheduling and reporting all in one tool. It is really easy to use and makes my life so much easier!
What do you dislike about the product?
It would be good if we could connect a business account and not only see the reporting for organic but for paid things too. And when replying to Facebook users it would be good if we could do reactions for Facebook easily, not just a thumbs up.
What problems is the product solving and how is that benefiting you?
It is really useful to have one tool that does it all. It's really easy to use and it does all the things like scheduling, community management and reporting really well.
Love me some Sprout!
What do you like best about the product?
It is just so easy to plan your posts and put them on to a calender.
What do you dislike about the product?
I wish the features were easier to use for beginners.
What problems is the product solving and how is that benefiting you?
Being able to schedule content.
User-Friendly with Excellent Team Collaboration
What do you like best about the product?
I greatly appreciate how user-friendly Sprout Social is, which makes managing social media tasks efficient and straightforward. It excels in facilitating collaboration within my team, simplifying the process of working with many team members. The reports feature stands out with its clarity and ease of understanding, enabling me to comprehend social media metrics quickly. Community management is significantly streamlined through the inbox feature, offering a clear and concise way to manage interactions. Additionally, the workflows provided by Sprout Social enhance collaboration by making it incredibly easy to coordinate tasks among team members.
What do you dislike about the product?
I find it inconvenient that not all content can be posted via Sprout Social without requiring push notifications. Additionally, the current lack of access to music libraries for adding to videos limits my creative options. Another area for improvement is the AI functionality—it would be beneficial if it could be trained to write content that aligns with the brand's voice. Furthermore, the listening setup feels cumbersome, and an AI assistant to streamline this process would be a significant improvement.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling, listening, reporting, and community management. It's user-friendly, simplifies community management, and makes collaboration with team members easy.
The best social media solutions app!
What do you like best about the product?
I love how intuitive and visual it is, their great customer support and all the functionalities that it offers, especially the reports. In general I think it's a great app to make lives easier for social media managers.
What do you dislike about the product?
Compared to other social media tools I would say it's a bit pricey. The other downside I found it's hat when a post it's not posted due to an error, it usually doesn't say what error it is.
Also it would be nice to schedule stories automatically, not as a reminder.
Also it would be nice to schedule stories automatically, not as a reminder.
What problems is the product solving and how is that benefiting you?
Scheduling posts at optimal times and in different social media accounts at the same time. Preparing performance reports based on the key metrics. Basically it made me save a lot of time I am spending in other tasks.
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