Sprout Social
Sprout SocialExternal reviews
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Great tool for managing social
What do you like best about the product?
The publishing calendar is so helpful in mapping out our organic posts. I also like the scheduling insights on what time is best to post. The smart inbox is also so helpful in corralling all comments and mentions in one place.
What do you dislike about the product?
There are a few quirks, as I imagine all platforms have. I find it a little surprising and frustrating that I can't open a post that has already launched within Sprout. Sometimes, I want to be able to view my own post or a post someone else on the team made and it doesn't appear that I can do so without going into the social account directly.
What problems is the product solving and how is that benefiting you?
Being able to schedule posts is great, especially on the weekends or days we know are going to be busy. The ability to see everything in our inbox is fantastic - to be able to see, monitor, and respond to all comments. If someone posts a negative comment or Google Review, we're able to see it quickly and respond, which would be more challenging to keep up with if we were to monitor each account natively. I really like that Sprout actually sends you an alert email when someone has posted a Google Review.
Fan of Sprout Social!
What do you like best about the product?
Excellent tool for social media scheduling, inbox management and monitoring social media analytics for a business. Can support multiple accounts across multiple different platforms and has an excellent UI compared to competitors.
What do you dislike about the product?
Data/Analytics is not as robust as some competitors however it meets our needs.
What problems is the product solving and how is that benefiting you?
Sprout allows us to provide fast assistance to our customers, plan and schedule upcoming social media posts, and make informed business decisions to increase organic social performance.
All-in-one Monitoring Platform
What do you like best about the product?
My favorite thing about Sprout Social is creating tags and being able to pull data based on those tags. It helps me sort through what content was successful and which spurs more customer complaints.
What do you dislike about the product?
If I had to pick something... I would say I wish I could make Facebook events through Sprout. As a customer-facing nonprofit, events play a big role in our ticket sales.
What problems is the product solving and how is that benefiting you?
I recently ran into a problem where our Instagram was disconnected due to Facebook's new meta updates. It was kind-of painful to find a solution, but eventually Sprout's Q&A section helped me resolve the issue.
Sprout Social has been a problem solver
What do you like best about the product?
One of the things that I like the most about Sprout Social is the breadth of what you get with the program. Not to mention how user-friendly everything is to navigate.
What do you dislike about the product?
The only dislike that I have, and I am not sure that this is a Sprout Social thing, is that the social listening at times seems to be concentrated towards one level of media.
What problems is the product solving and how is that benefiting you?
The problem that Sprout Social is solving for our company is that we have a massive need to track the necessary data and information to see how we are performing against our competition and determine if our efforts are actually working.
Kudos to Sprout Social!
What do you like best about the product?
Sprout offers our agency a number of great benefits, but what I appreciate most in my role is the ability to update and utilizie the workflows. We often have clients and team members with different needs so being able to alter these by clients has been a lifesaver in many instances. We also value their committment to feedback and flexibility to client needs, the team is always receptive and responsive whenever we run into challenges.
What do you dislike about the product?
At present time nothing come to mind, we have been very happy with Sprout during our almost 5 year partnership.
What problems is the product solving and how is that benefiting you?
The Smart Inbox has really come in handy for our team this year. It is so helpful to have this all in one place for consistent and timely responses.
Sprout Social Review
What do you like best about the product?
The consolidated analytics, competitor analysis, and scheduler have all been very helpful to our daily social operations. We also see a lot of potential in the approval workflows, asset library, listening, and additional analytic features, as we roll out Sprout, company-wide.
What do you dislike about the product?
There are many features missing from the Smart Inbox. We understand the API limitations and this feature is becoming increasingly helpful for our business, but the missing features is the part of the tool that we see most room for improvement.
What problems is the product solving and how is that benefiting you?
It is greatly saving the time it takes us to dig into analytics and competitor analysis. The scheduler is also very convenient, helping us post at optimal times.
Best Social Management Platform
What do you like best about the product?
This platform has helped us start our social media project for our companies most effectively and easily as possible.
What do you dislike about the product?
Nothing at the moment. We enjoy this platform very much.
What problems is the product solving and how is that benefiting you?
We needed all our social media pages in one place to post and manage, and SS did that for us. Also managing our tags, progress, competitors, and much more is huge.
An all-in-one social media platform
What do you like best about the product?
I love how you are able to monitor all of your social accounts comments in one platform.
What do you dislike about the product?
For those new to social media, there is a slight learning curve in using the software.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping us manage our content more effectively. The analytics are also important.
Small project - social listening for digital product studio
What do you like best about the product?
The customer service has been excellent. The onboarding support was highly attentive and comprehensive, but the best part was how customized our experience has been. We only needed to use Sprout for a very small scope, and the team was able to help us find creative workarounds to make it work and get the most value out of the platform. One of the reasons we chose to go with Sprout over the other companies we spoke to was this customized solution, where others tried hard to push us to a larger package with more capabilities than we needed. The platform itself is easy to use (thanks to the onboarding help!) and it's been a great experience so far.
What do you dislike about the product?
I suppose the only downside is the limited number of keywords, but I know that has more to do with the plan that we chose than the functionality of the platform.
What problems is the product solving and how is that benefiting you?
We are a digital product studio, meaning we build digital products for funded founders and innovate digital products for enterprise companies. In this type of business, we meet our customers in person at events or through other connections, meaning that we can't launch a digital ad campaign to bring in more business. Instead, we wanted to discover conferences and events our clientele are attending that are not already on our radar. We hoped that we'd be able to find a social listening tool that would allow us to ultimately create a list of events that our customer base is attending. What we found when speaking to social listening tool representatives was that this is quite difficult without already knowing the name or hashtag associated with the event. When it came to looking for a solution that allowed us to pull all Tweets from our list of people and then filter them based on keywords, this feature was usually wrapped up in a massive, comprehensive plan that included countless other features we did not need. Especially because our list is so long (1400), so with other companies, we would need to upgrade to the maximum plan for that number. Sprout found a way to give us the functionality we need without tons of extra features we do not need.
Practical Social Media Management and Listening Tool
What do you like best about the product?
I enjoy how easier it is to schedule posts and assign a fellow teammate for review. It makes the posting, scheduling and review process seamless. It is much easier to use that what Salesforce Social Cloud.
What do you dislike about the product?
It really only offers good listening reports from Twitter conversations. Would like to see more platforms incorporated. It would also be nice to have some more location data outside of Twitter.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us manage social media accounts for multiple clients on multiple platforms all in one place. The social listening component is invaluable. It helps us understand what conversations are going on and lets us turn those into valuable insights for our clients.
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