Sprout Social
Sprout SocialExternal reviews
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Easy, efficient and well-organised tool!
What do you like best about the product?
I like how it is integrated into our communication channel- salesforce which makes it easier to work and means I don't have to have as many tabs open to switch between!
What do you dislike about the product?
Could make it easier to view where you and your colleagues have already replied to social media comments. Particularly having all my replies that I have sent made more easily accessible/visible.
What problems is the product solving and how is that benefiting you?
Sprout social is helping to give quick and efficient replies to member. It is also helping to organize incoming contact from members with the filtering options etc.
Efficient Platform
What do you like best about the product?
Sprout Social maintains all your business insights in one concise stream of information.
What do you dislike about the product?
Sprout can run into a few bugs here and there with capturing specific data for fedback reports. The turnaround time on help with these issues can be time-consuming.
What problems is the product solving and how is that benefiting you?
Maintaining all social media platforms in one easy-to-recognize and navigate place, resulting in productive operation streams.
Great Tool for your Social Team!
What do you like best about the product?
The best thing about Sprout Social is its many features across social platforms. Publishing or scheduling posts, comparing post performance, pulling analytics, monthly reporting, and even social listening.
What do you dislike about the product?
Setup takes a while on the front end - for example, setting up campaign tags and labels and adding those to previous posts, sorting conversations, and setting up keyword channels.
What problems is the product solving and how is that benefiting you?
Sprout Social serves as a one-stop shop for our social media manager - I can schedule/publish content, create drafts, answer DMs, track paid social ads, and pull reporting every month. I can do all this directly from sprout social web or the app.
The Chupacabra of Social Media Management
What do you like best about the product?
Interface and upkeep. Sprout stays on top of the media requirements and the ability to post stories and reels more than other apps.
What do you dislike about the product?
I hope they'll consider a scheduler where you can create multiple posts on one screen at a time instead of having to use the "schedule and duplicate feature."
What problems is the product solving and how is that benefiting you?
Sprout quickly stays on top of updates, including publishing assets like reels and stories.
A positive step for our CS social management. Ticks all of our boxes and at competitive price point.
What do you like best about the product?
Making rules to filter out messages that don't require a response
Having all social messages in one central place for multiple channels
Reporting/Analytics capabilities
Having all social messages in one central place for multiple channels
Reporting/Analytics capabilities
What do you dislike about the product?
Not having the capability to have two-way language translation or use a third party integration. This would give Sprout an additional advantage to global firms competing in markets where clients communicate in multiple languages.
What problems is the product solving and how is that benefiting you?
Reporting - gives us visibility over our social performance that we didn't previously have
Analytics - allows us to gain insight into how we could better perform in the future
Central point for contact - allow us to manage social queries more effectively
Analytics - allows us to gain insight into how we could better perform in the future
Central point for contact - allow us to manage social queries more effectively
Very Useful Tool
What do you like best about the product?
I really love seeing performance metrics.
What do you dislike about the product?
I dont really like posting from the app but thats just a personal preference.
What problems is the product solving and how is that benefiting you?
Simple way to see all post metrics and posts in an organized way.
Easy to schedule, not fully functioning in some platforms, though.
What do you like best about the product?
Sprout Social has very easy scheduling and duplications.
What do you dislike about the product?
Sprout Social does not allow you to choose the cover for your TikTok when scheduling.
What problems is the product solving and how is that benefiting you?
I'm very glad that Sprout Social connected to TikTok to schedule those posts.
Easy to use, good insights
What do you like best about the product?
Great customer service, and easy to use tools
What do you dislike about the product?
A bit clunky to duplicate posts across platforms
What problems is the product solving and how is that benefiting you?
Insights/scheduling/community management ease
Very user friendly
What do you like best about the product?
I love the ability to add to sproutlink directly in composer.
What do you dislike about the product?
I hate that I can't edit individual posts that were created in bulk
What problems is the product solving and how is that benefiting you?
Scheduling is great!
Great tool to execute social media
What do you like best about the product?
I love that I can plan out a whole month. It is also helpful to communicate with other team members about posts. It provides a space it's not only plan content, but provide feedback.
What do you dislike about the product?
My biggest dislike is the fact that you have to post a video from your phone if it's scheduled to Instagram. I wish there was a way where it will just automatically get posted.
What problems is the product solving and how is that benefiting you?
It has saved me time by being able to plan out social media for a whole month. It's been able to provide a space for volunteers to engage and help produce content.
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