Sprout Social
Sprout SocialExternal reviews
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Great content & makes it very easy to plan and manage your accounts across platforms in one place.
What do you like best about the product?
The ease of which I can operate the system have access to great appropriate content.
What do you dislike about the product?
It is hard for me to say, nothing really. The platform meets and exceeds my expectations.
What problems is the product solving and how is that benefiting you?
The ability to be able to regularly set up social media strategies and implementing them quickly and without fuss. Enabling me to get on with other parts of my job.
Sprout is an excellent tool for social management. We rely on it daily.
What do you like best about the product?
The scheduling tool is really robust and incredibly helpful in organizing and managing content. I also really like the listening tools, though they require more configuration than you may originally realize to be optimally effective.
What do you dislike about the product?
Nothing in particular comes to mind. It's a complex system with a wie range of functionality, and we are not yet using it to full effect, I'm sure. Perhaps that would be one opportunity for improvement--more regular and proactive training or sharing tips and tricks.
What problems is the product solving and how is that benefiting you?
Several. We began by greatly streamlining our content scheduling and using the tool's analytics--both great. Lately, we are relying on it more and more to help us with listening and sentiment monitoring so we can be both proactive and reactive with brand promotion and protection.
Multi-faceted experience with thorough platform
What do you like best about the product?
I like that we can assign tasks to our teams to ensure the perfect response to our customers.
What do you dislike about the product?
While I believe the platform is thorough, I also believe the layout is a bit crowded
What problems is the product solving and how is that benefiting you?
The problem that Sprout Social is solving is our ability to reach members on an informal platform to build rapport and relatability
Detailed onboarding and intuitive interface
What do you like best about the product?
The dashboard is user-friendly and has prebuilt reports to get you started right out of the gate.
What do you dislike about the product?
At this moment, Sprout requires users who strictly approve posts to have a full seat. It would be most beneficial for us to have a free limited seat for approvers; however, we're told this could change soon.
What problems is the product solving and how is that benefiting you?
Scheduling social posts has become a breeze using Sprout-- before, our team kept a spreadsheet and posted day of. Now we're able to schedule and also categorize reports by tags and campaigns, giving us deeper insight into how our efforts are performing on social.
Great all in one tool
What do you like best about the product?
Sprout makes scheduling content, listening, reporting and community management so easy to use. It's really got everything in one place that you need for successful social media management. The roles function makes it easy to set up a team and as someone who works with a lot of colleagues around the world - this is a life saver!
What do you dislike about the product?
It's not a dislike as such, but the way engagements are tracked, does differ from other platforms. So if you're comparing engagement data from one month to the next using data from another social media scheduling tool, then the data will differ.
What problems is the product solving and how is that benefiting you?
I find the listening too incredibly useful. We're trying to grow our social accounts and by being able to see what conversations people are having around our subject area has massively helped us in producing content that solves our audience problems.
Great Sprout Experience
What do you like best about the product?
I love the inbox, it is super helpful and easy to use. I also love the reporting options available, the share feature really helps with keeping my colleagues informed on how their channels are doing.
What do you dislike about the product?
I don't like that when you tag a post after there are already replies to it that it doesn't automatically tag all the comments under the post, and I am forced to go back and tag them manually.
What problems is the product solving and how is that benefiting you?
We have many different accounts on various platforms and it can be difficult to keep track of messages and replies. Sprout Social helps us monitor multiple channels and effectively reply.
Sprout is great at many things, and could improve in some others
What do you like best about the product?
I love the time suggestions for when a post will do best, the ease of having multiple platforms in one place, and the ability to easily tag posts for campaigns or sponsors.
What do you dislike about the product?
Putting together a campaign can be tricky, sometimes the quality of a photo can be reduced and the maximum file size isn't very big to begin with, and sometimes accounts disconnect without any reason.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to evaluate how to execute social plans, day to day posting, and compile reports for ourselves and our partners. It is a very versatile program that does a multitude of things revolving around social media.
Very comprehensive tools
What do you like best about the product?
The smart inbox is particularly helpful. But posting to almost all platforms is definitely one of the best features
What do you dislike about the product?
I dislike the fact you can't post to YouTube or stories. Also the fact you can't filter the Smart Inbox according to posts you have posted from your account.
What problems is the product solving and how is that benefiting you?
Managing multiple SM accounts and dealing with content management
It has been easy to navigate so far. There's still much to unpack and learn, which gets me excited.
What do you like best about the product?
The ease of navigation, especially when scheduling posts - being able to create campaigns/labels, duplicate posts, add review process, find optimal times, and include links.
What do you dislike about the product?
With the competitive analysis reports, I wish there was a way to show that I've reviewed certain messages so that I don't have to use some other tool to remind me.
What problems is the product solving and how is that benefiting you?
Not sure what they're solving, but I did see if they can add the option of uploading GIF files to Instagram without me having to convert each of those files to an MP4.
Great onboarding and customer service experience!
What do you like best about the product?
Had a great experience with Melanie learning how to get the most out of our Sprout Social suite. She took plenty of time helping answer questions and tailoring the experience to our company's specific needs by location.
What do you dislike about the product?
I think that Sprout is still limited in some of it's scheduling features but forsee great improvements with Reels/linking.
What problems is the product solving and how is that benefiting you?
Allowing our company to many multiple social handles through a single interface. Strategizing responses in a collaborative setting is very helpful.
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