Sprout Social
Sprout SocialExternal reviews
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Sprout Social is an excellent product
What do you like best about the product?
It's a user-friendly program that has the comparative reports that are important to analyzing our success. The Sprout Social app is responsive and doesn't have any bugs (which was a problem with a competitor).
What do you dislike about the product?
I haven't found any downsides to using the platform. In fact, I tried a competitor for a year (it was less money), and immediately regretted it because of problems with it—which were never addressed even though there were multiple complaints.
What problems is the product solving and how is that benefiting you?
It allows me to do my job seamlessly. I can schedule posts, both with my desktop and with the phone, when I'm on the go. I have several students who work for me and they are able to create their own posts, which I can then easily edit, publish, etc. The report functions are accurate and incredibly easy to share with colleagues, which enables us to make decisions on future content.
Recommendations to others considering the product:
It's a responsive and impressive product.
Necessary tool for busy marketing professionals
What do you like best about the product?
As a small team, Sprout Social is absolutely necessary in helping keep us organized and on track to reach our digital media goals. The scheduling feature is by far the best and allows you to track everything with no limits when it comes to reporting.
What do you dislike about the product?
I wish the Instagram feature allowed for multiple photos posts. I also wish the reporting "compare" feature allowed you to compare to the previous year or a select time frame compared to just the previous amount of time. For example, comparing July of this year to July of last year instead of just July to the month prior.
What problems is the product solving and how is that benefiting you?
Time management, organization, reporting, success metrics and engagement monitoring
Recommendations to others considering the product:
Sprout Social has helped ease the stress that comes with managing day-to-day social media as well as long term strategy. It has helped my team become more efficient as well as provided insight on areas to improve on!
Outstanding customer service!
What do you like best about the product?
Being able to always reach out to our rep with any questions or concerns and knowing we'll speak to someone. The new features that are being rolled out throughout the year ensure we're able to provide the best service to our customers and stand behind the results.
What do you dislike about the product?
I dislike, especially with LinkedIn, the profiles constantly disconnecting themselves. As an agency, we don't always have the passwords on file and going to the customer often causes a lot of unnecessary back and forth.
What problems is the product solving and how is that benefiting you?
For many of our clients being able to provide hard results through the reporting and being able to create strategies based off those results shows are worth.
Best social media management tool
What do you like best about the product?
I like the reporting that Sprout offers, the ability to schedule all posts, the suggested time for posting, and the ability to create chatbots!
What do you dislike about the product?
I wish Instagram carousels could post automatically but other than that, love Sprout!
What problems is the product solving and how is that benefiting you?
Makes managing multiple accounts so much easier because I have everything in one spot!
Easy Interface
What do you like best about the product?
I can schedule social media for every account in one place.
What do you dislike about the product?
Sometimes there's a bug where I can't reschedule tweets. I have to restart my computer to get it to work.
What problems is the product solving and how is that benefiting you?
Problems: buggy interface
Benefits: everything in once place, convenient to use, calendar format helps me see how all our posts are spread out.
Benefits: everything in once place, convenient to use, calendar format helps me see how all our posts are spread out.
Recommendations to others considering the product:
Make sure to include hashtags you'd like to follow in your messages.
Consolidated social media management is game-changing!
What do you like best about the product?
The optimal send times is the most helpful part of Sprout. Being able to see top posts and analytics is very helpful and it allows us to tweak our strategy accordingly.
What do you dislike about the product?
After using Sprout for about 8 months here are some recommendations that could optimize user experience:
1. Default optimal send time when scheduling a post. If multiple channels are selected (using same image) automatically select the optimal send time for each platform. I have to take a lot of extra steps to schedule each individual post and select send time.
2. Break down audience to show personal and business accounts. For example, we use Twitter for B2B and our data says that most of our audience is male when in fact most of the pages we follow are organizations and its likely they just selected a gender when creating their account.
3. There's a glitch when posts are moved or scheduled, you always have to refresh the page for it to show up on the publishing calendar view.
1. Default optimal send time when scheduling a post. If multiple channels are selected (using same image) automatically select the optimal send time for each platform. I have to take a lot of extra steps to schedule each individual post and select send time.
2. Break down audience to show personal and business accounts. For example, we use Twitter for B2B and our data says that most of our audience is male when in fact most of the pages we follow are organizations and its likely they just selected a gender when creating their account.
3. There's a glitch when posts are moved or scheduled, you always have to refresh the page for it to show up on the publishing calendar view.
What problems is the product solving and how is that benefiting you?
Social media consolidation ability to break down data for platforms. After using Sprout, I'm not sure how there was any other way to manage social media.
Recommendations to others considering the product:
If you're new to social media management tools, Sprout Social is the total package. I look forward to continuing to work with this company because they improve features as social media changes and provide credible resources for social trends and tips.
Perfect social platform for small businesses
What do you like best about the product?
Sprout Social is an easy platform to use and understand. Whether you have experience with social platforms or you are brand new to it, they make it super simple. I also love that they continually upgrade and develop new features to make your work easier. If a social network adds new functionality, they are figuring out how to implement it ASAP.
What do you dislike about the product?
I wish there was more integration with influencers/listening tools on Instagram. However, this seems to be the wish across every platform out there.
I do wish there were ways to repost directly from a social platform or to save content to repost. It still takes me a while to find content to post
I do wish there were ways to repost directly from a social platform or to save content to repost. It still takes me a while to find content to post
What problems is the product solving and how is that benefiting you?
We are a small business that took our social media management in house. I was looking for a tool that would bring together all the direct messages, scheduling, monitoring, and reporting into one centralized location.
Experienced many social platforms - Sprout is the best!
What do you like best about the product?
I love the customer service with Sprout. Other tools I have used may have different features that are useful, but you can never reach their customer service support! How can you effectively use your tool when you can never reach out to anyone? This is so not the case with Sprout - we love our rep and have a regular cadence with him.
What do you dislike about the product?
I wish they had more review functions (Facebook/Google My Business/Yelp/Glassdoor) to monitor. But, the new advancements have been a help - even at the surface level. I wish we could achieve comments and reviews from longer than 90 days. I wish we could sort comments/reviews in Sprout by year. The last 5 years or longer would be crazy awesome!
What problems is the product solving and how is that benefiting you?
We are solving customer/driver problems with Sprout and also using it to drive new leads. I think it is very user-friendly and up to date with all the latest social trends. The blog within Sprout I was not utilizing before, but since last week I have been more interested in reading the updates.
Recommendations to others considering the product:
At my last company, we were looking for a social media platform - I am not sure why my boss never looked into Sprout because it is very simple in the best way. I found Hootsuite to be a little overwhelming and complicated. Sprout has all my needs laid out and easy to use/understand.
Great Platform for Organized and Streamlined Content Management - Seriously!
What do you like best about the product?
Easy and organized way to schedule and plan content on social media channels. Helps to increase following and see where you can improve your content as well as social interaction through data.
What do you dislike about the product?
Would like other views for scheduled content and easier ways to respond/interact in the 'Listening' tab
What problems is the product solving and how is that benefiting you?
Planning and scheduling content in an organized and effective way. Can plan lead in time to specific social efforts effectively. Finding best time to send out blasts through data
Recommendations to others considering the product:
If you need a program to streamline and strengthen your content management- Sprout Social is the one!
How Sprout Drives our Content
What do you like best about the product?
Sprout is a very comprehensive tool and helps us scheduled content so our feeds are always fresh and full of new information. The scheduling function is incredibly helpful as is the calendar feature to see where gaps are in content. The preview feature when writing a post is also extremely helpful.
What do you dislike about the product?
There aren't many things we dislike about Sprout, but a few areas of improvement could be adding spellcheck to posts and simpler navigation on the main dashboard. I normally have to click around to find what I'm looking for, doesn't seem as intuitive as it could be.
What problems is the product solving and how is that benefiting you?
Managing the volume of content and also seeing where gaps are with scheduling content has been extremely helpful.
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