Sprout Social
Sprout SocialExternal reviews
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Great all in one tool with analytics and social listening
What do you like best about the product?
Great all-in-one tool - use it for scheduling posts, drafting posts, analysing results and social listening. Sprout replaced Hootsuite for us and satisfied all our needs in terms of social. The user experience is simple and easy. It did take a while to get all teams to get used to it, but as with all tools. It's great for when you have multiple teams using social not just the social media marketing team. Good approval process as well.
What do you dislike about the product?
Mostly happy with the platform, if I have to pick one, it'll be to have a proper onboarding experience/ tutorial for departments and teams that are not as familiar with social tools
What problems is the product solving and how is that benefiting you?
Scheduling social posts on all social platforms, including LinkedIn and Instagram. Comparing results and looking at performance. Labelling/ categorising posts for easy organising
Perfect Tools !!!!
What do you like best about the product?
User Friendly and a lot of options for report
What do you dislike about the product?
Lack of Facebook and LinkedIn group publishing
What problems is the product solving and how is that benefiting you?
In terms of its pure functionality, it would be easy to recommend Sprout Social for businesses of all size
Review Fairly new user
What do you like best about the product?
As a new user the platform is very simple to operate, Even as a non millennial I can easily post
What do you dislike about the product?
I would like to add Audio- Music , If this option is available I am yet to discover this
What problems is the product solving and how is that benefiting you?
The problem was the branch was dependant with stand across the board post from head office. This has now helped the branch promote specific offerings
A One-Stop Hub!
What do you like best about the product?
We most appreciate that when using Sprout Social, it's a one-stop hub for all things social media related. While we are mainly utilizing Sprout for Social Media Support, we appreciate that into the future, we can also use the platform so post our content campaigns!
What do you dislike about the product?
We don't love that they don't have a Tik Tok integration yet. But we're confident that is in the pipeline. It also does not integrate with our existing CRM, which means customer data is not linked in the platform. This creates a lot of manual entry that could be otherwise avoided and efficiency boosted.
What problems is the product solving and how is that benefiting you?
To date we have never engaged with our customers on a public platform! Now we have the ability to easy spot individuals who need help, or who are brand warriors and respond to their outreach on Facebook, Twitter, and Instagram with ease.
Easy enough to learn quickly
What do you like best about the product?
The ease of viewing posts as they will appear on social platforms for QA checks prior to posting.
What do you dislike about the product?
I have had issues viewing some media files uploaded, but this could very well be a user error.
What problems is the product solving and how is that benefiting you?
Sprout allows us to schedule posts and have our internal team QA them before the post date.
Easy to use with great insights and features
What do you like best about the product?
The community management feature is far superior to any I have used before and has numerous features that make it easier to analyze and understand the data we collect.
What do you dislike about the product?
Manual inputs of pre-approved responses is time-consuming and the ability to input from an excel document or spreadsheet would make life a lot easier when getting started on the platform.
What problems is the product solving and how is that benefiting you?
Helps us to better moderate our social medias and also break down and understand trends through detailed reporting and analysis that is easy to understand and use in implementing solutions.
User-Friendly Interface with Room for Tagging Improvement
What do you like best about the product?
I like Sprout Social's user-friendly interface because it's easy to use, speeds up processes, and makes it easy to train people. The initial setup was very easy.
What do you dislike about the product?
I think some of the tagging - it doesn't always seem to work quite as it should. The tagging campaigns vs tags, the saving structure could be easier and sometimes you don't have a tag for both, just for the campaign or a broader tag. Although the setup was very easy, it's expensive so we have less accounts than I would like.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social scheduling and analytics, managing outputs daily and monthly, overseeing responses, and evaluating overall performance.
Manage all social media platforms in one place.
What do you like best about the product?
Keeping track of multiple social media profiles has always been challenging, but Sprout Social resolved the issue. Managing multiple accounts and scheduling updates ahead of time can significantly reduce work time. We can use the detailed information in the reports to make calculated decisions. My coworkers appreciate how simple it is to use the available tools. I've always admired Sprout Social's commitment to continuous improvement. Sprout distinguishes itself by keeping up with the most recent social features and trends.
What do you dislike about the product?
The only disadvantage is the cost. Sprout Social would be more popular if it were priced slightly lower.
What problems is the product solving and how is that benefiting you?
We maintain an active presence on various social media platforms as part of our jobs. Having all of our social media accounts in one place has been fantastic. Our most valuable assets are the time it saves us in planning and the data tracking capabilities it provides.
Efficient, User-Friendly with Room for More Features
What do you like best about the product?
I find Sprout Social makes sentiment analysis and data pulling much easier, improving my tracking efficiency. The smart inbox and scheduling through the dashboard are particularly useful, and I like pulling reports. Organization and column arrangement enhance overall efficiency, making the platform quicker and more efficient to use. Monthly check-ins also add significant value, helping with distribution across platforms.
What do you dislike about the product?
I would like Sprout Social to offer more specific and detailed opportunities when it comes to certain platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to streamline sentiment analysis and data processes, making it easier to track metrics and pull numbers as needed. The organization and efficiency it provides make my workflow quicker and more efficient.
Easy to use and lots of great features
What do you like best about the product?
I like how easy it is to export data. It makes my monthly reporting much easier.
What do you dislike about the product?
Wish platform specifics were more obvious. Sometimes it’s a struggle to know correct spec sizes, etc.
What problems is the product solving and how is that benefiting you?
We needed a scheduling system to allow us to post quickly across several companies. Sprout makes that do-able.
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