Sprout Social
Sprout SocialExternal reviews
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Perfect social platform for small businesses
What do you like best about the product?
Sprout Social is an easy platform to use and understand. Whether you have experience with social platforms or you are brand new to it, they make it super simple. I also love that they continually upgrade and develop new features to make your work easier. If a social network adds new functionality, they are figuring out how to implement it ASAP.
What do you dislike about the product?
I wish there was more integration with influencers/listening tools on Instagram. However, this seems to be the wish across every platform out there.
I do wish there were ways to repost directly from a social platform or to save content to repost. It still takes me a while to find content to post
I do wish there were ways to repost directly from a social platform or to save content to repost. It still takes me a while to find content to post
What problems is the product solving and how is that benefiting you?
We are a small business that took our social media management in house. I was looking for a tool that would bring together all the direct messages, scheduling, monitoring, and reporting into one centralized location.
Experienced many social platforms - Sprout is the best!
What do you like best about the product?
I love the customer service with Sprout. Other tools I have used may have different features that are useful, but you can never reach their customer service support! How can you effectively use your tool when you can never reach out to anyone? This is so not the case with Sprout - we love our rep and have a regular cadence with him.
What do you dislike about the product?
I wish they had more review functions (Facebook/Google My Business/Yelp/Glassdoor) to monitor. But, the new advancements have been a help - even at the surface level. I wish we could achieve comments and reviews from longer than 90 days. I wish we could sort comments/reviews in Sprout by year. The last 5 years or longer would be crazy awesome!
What problems is the product solving and how is that benefiting you?
We are solving customer/driver problems with Sprout and also using it to drive new leads. I think it is very user-friendly and up to date with all the latest social trends. The blog within Sprout I was not utilizing before, but since last week I have been more interested in reading the updates.
Recommendations to others considering the product:
At my last company, we were looking for a social media platform - I am not sure why my boss never looked into Sprout because it is very simple in the best way. I found Hootsuite to be a little overwhelming and complicated. Sprout has all my needs laid out and easy to use/understand.
Great Platform for Organized and Streamlined Content Management - Seriously!
What do you like best about the product?
Easy and organized way to schedule and plan content on social media channels. Helps to increase following and see where you can improve your content as well as social interaction through data.
What do you dislike about the product?
Would like other views for scheduled content and easier ways to respond/interact in the 'Listening' tab
What problems is the product solving and how is that benefiting you?
Planning and scheduling content in an organized and effective way. Can plan lead in time to specific social efforts effectively. Finding best time to send out blasts through data
Recommendations to others considering the product:
If you need a program to streamline and strengthen your content management- Sprout Social is the one!
How Sprout Drives our Content
What do you like best about the product?
Sprout is a very comprehensive tool and helps us scheduled content so our feeds are always fresh and full of new information. The scheduling function is incredibly helpful as is the calendar feature to see where gaps are in content. The preview feature when writing a post is also extremely helpful.
What do you dislike about the product?
There aren't many things we dislike about Sprout, but a few areas of improvement could be adding spellcheck to posts and simpler navigation on the main dashboard. I normally have to click around to find what I'm looking for, doesn't seem as intuitive as it could be.
What problems is the product solving and how is that benefiting you?
Managing the volume of content and also seeing where gaps are with scheduling content has been extremely helpful.
Most Consistent Social Management tool for the last 11 years
What do you like best about the product?
Sprout has consistently been the best social management tool I've used at various organizations. I have used it since 2011. It is always improving and keeping up with the latest trends in social media without over-inflating the cost like many other services. Its integration of AI tools has been well thought out and actually adds value, unlike others that basically add AI as a sales gimmick. The staff at Sprout are helpful and very communicative.
What do you dislike about the product?
I don't really dislike anything specific to Sprout's features themselves. I do wish some of the premium analytics were part of the standard analytics as I cannot justify the cost of the premium version for a few analytics but that is basically it.
What problems is the product solving and how is that benefiting you?
One of the key areas that we utilize Sprout is social media analytics. It provides great insights into our channels and presents them in a very visual and easy to understand way for our stakeholders who do not have a background in analytics. Plus it has the capability to do deeper dives into the metrics if we want to do so as well. Additionally, as a one person social media team, Sprout saves me so much time and acts almost like a second staff member.
Recommendations to others considering the product:
Set up a call with Sprout if you are on the fence about it. They are great to work with and give good demos. But after utilizing several platforms over my career, I'd say Sprout is near the top if not the top when it comes to ease of use, features, and price.
Sprout helps keep you organized and work efficiently.
What do you like best about the product?
Easy to maneuver throughout the sight and answer everyone that reached out to our company.
What do you dislike about the product?
Some irrelevant things come into the inbox.
What problems is the product solving and how is that benefiting you?
Staying on top of every member reaching out to Equinox.
The best SMMS tool we've found
What do you like best about the product?
Sprout Social has an intuitive user interface in addition to the clean graphically designed look and feel. We don't even use all of the capabilities Sprout Social includes, but it makes scheduling and community management for our social media easier than any other service we've found. We also recommend using Sprout Social to our clients who want a more complete system than other SMMS tools provide.
What do you dislike about the product?
We have a grandfathered plan, but the cost of normal plans is higher than other SMMS tools.
What problems is the product solving and how is that benefiting you?
We utilize Sprout Social to seamlessly run the monthly social media feed of our growing marketing agency. More and more, we recommend clients to use Sprout Social, and we are working on using Sprout Social to create a stream of recurring income for us by connecting our clients who need to use an SMMS tool.
Sprout Social is just the best.
What do you like best about the product?
The entire platform has great features especially the managerial functionalities.
What do you dislike about the product?
There really isn't anything that I don't like about Sprout.
What problems is the product solving and how is that benefiting you?
We are able to deliver better results through the analytical feedback and Listening Suite.
Amazing tool for social
What do you like best about the product?
We love Sprout! It’s so easy to use and the customer service is incredible.
What do you dislike about the product?
We love everything! There’s nothing to dislike.
What problems is the product solving and how is that benefiting you?
Social listening, creating content, etc.
Finally!! A solution to all my social media management problems!
What do you like best about the product?
Fav Features: scheduling (obvs), choosing optimum post times, 1st IG comment with #'s, and finding content
What do you dislike about the product?
Viewing scheduled posts in the month calendar view (should show a preview of the post)
What problems is the product solving and how is that benefiting you?
It allows me to be consistent with social media posting and respond to all comments in messages in one place
Recommendations to others considering the product:
Sprout is a fantastic all-in-one solution for management of multiple social media platforms and accounts. Perfect for agencies or businesses that want robust management tools like chatbots, review management, and comment inboxes
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