Sprout Social
Sprout SocialExternal reviews
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Corporate
What do you like best about the product?
Sprouts engagaement tools to connect with customers.
What do you dislike about the product?
Sometimes it gets a little confusing to navigate.
What problems is the product solving and how is that benefiting you?
Sprout social improves our Customer service and by doing so we believe it's improving our brand loyalty.
I really like Sprout Social and have recommended it to businesses.
What do you like best about the product?
The UI and UX are user-friendly. Scheduling works well after you get used to the settings. I like the fact that I didn't have to watch any tutorials or read documentation to begin using the platform.
What do you dislike about the product?
Sprout is on the expensive side. But the biggest reason I need a different platform in some situations is that Sprout is not a good platform for marketing companies. It's a great tool for a business with an internal marketing department, but it's not an enterprise tool. The limitation of ten platforms and the expense of adding more really cut into the profits of managing social media campaigns for smaller businesses.
What problems is the product solving and how is that benefiting you?
It gives good analytics of what is working and what is not. I generally make decisions based on data, and Sprout doesn't disappoint. The ability to track competitors is a nice tool to grow the social channels.
Very insightful
What do you like best about the product?
If you are looking to research different social media strategies, look at their blog! It is very insightful and gives information that you can use almost immediately!
What do you dislike about the product?
It is a little confusing getting started. WIsh it was more user friendly, but after awhile you might get used to it.
What problems is the product solving and how is that benefiting you?
It allows you to easily track and analyze trends on social media,.
Great, highly featured but can make it tricky to know how to make it best work for you.
What do you like best about the product?
Access to analytics FB no longer shows. Love the tagging feature and customisable reports.
What do you dislike about the product?
UX is a bit clunky and hard to navigate from the outset. Speed of adding new features to keep up with IG and FB.
What problems is the product solving and how is that benefiting you?
Tagging all incoming comments & messages has helped us easily ID our customer pain points through the report.
I do believe is the best social media manager on market
What do you like best about the product?
I do like the analytics tools and tag feature of social content.
What do you dislike about the product?
I do believe that Sprout should allow us to edit text differently for every social account, instead of all at once.
What problems is the product solving and how is that benefiting you?
It helps me to see how my followers interact with my ads and organic posts in order to improve our performance and conversion.
So far so good but still has some limitations.
What do you like best about the product?
Friendly user interface. Easy to schedule and publish posts on social media. The Smart Inbox feature is very helpful for the customer service team.
What do you dislike about the product?
There are some limitations, such as cannot publish different kinds of ads (carousel ads) and cannot answer to messages that pass seven days (though it is a third-party limitation, the thing is those inboxes didn't show up in the Smart Inbox at the time). Sometimes the product was lagging a bit. The Add-on feature for report is quite expensive for a small business which only focuses on a few accounts (it can be more flexible).
We also use Semrush at the same time, and that's how I realised Semrush provides more helpful metrics and SEO trackers than Sprout Social.
We also use Semrush at the same time, and that's how I realised Semrush provides more helpful metrics and SEO trackers than Sprout Social.
What problems is the product solving and how is that benefiting you?
Schedule and publish posts on social media.
Smart Inbox helps the customer service team communicate with customers.
Report helps.
Smart Inbox helps the customer service team communicate with customers.
Report helps.
CHA Social
What do you like best about the product?
I really like the social calendar, approval and editing views. The bulk scheduling option is nice and that you can create a team and provide staff with directions and edits. I love the detailed reports.
What do you dislike about the product?
I HATE the social dashboard. I want to see a full screen view of my tweets, friends tweets, followed hashtags, and competitors all in one place. I would like a dash board for IG and more. Monitoring isnt as easy as I would like.
What problems is the product solving and how is that benefiting you?
It is solving editing and visual requests for me. I am able to schedule a message and have a placeholder image before my photographer logs in to adjust visuals as needed.
A great solution for any size business
What do you like best about the product?
Honestly, I love the customer support team the best. They're fast, responsive, and care about my needs. The tool is easy to use and makes my life easier! I really like the post performance reporting as well as the publishing options.
What do you dislike about the product?
There are some limitations to functionality, but I think that's mostly due to social channel apis. I also don't like the cost of listening topics.
What problems is the product solving and how is that benefiting you?
Sprout Solution allows me to do a core of my job as a social media manager much more efficiently. I'm also able to pull reports for my leadership team which shows the value of social.
Best I've experienced
What do you like best about the product?
I liked how efficiently it functions smoothly & that it contains several channels of customer interaction making switching very easy.
What do you dislike about the product?
The lack of large space for a detailed history on the right side of the chat window to have a visible note / chat summary or documentation to easily refer.
What problems is the product solving and how is that benefiting you?
Productivity & boosting the number of customer transactions I handle. It's fast & easily tracks each conversation thru a web link.
Sprout is a very clear and efficient tool in social media marketing
What do you like best about the product?
I have used several programs similar to Sprout and have to say that it has been my favorite by far. The insights are incredibly helpful in my quarterly/annual reports, the scheduling tools work great and stay up to date with the everchaning trends of social media.
What do you dislike about the product?
Sometimes Sprout can be hard to navigate- something I specifically wish I could change would be the comparison date when analyzing data/engagements over a certain time period.
What problems is the product solving and how is that benefiting you?
I benefit greatly from Spouts insights and reporting capabilities. The scheduling feature is also key for when I may not be in the office or am working ahead of time.
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