Sprout Social
Sprout SocialExternal reviews
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Great Tool
What do you like best about the product?
Easy to manage multiple social media accounts from one interface. This tool also allows you to feed multiple social media sources from one post. The scheduling tool is easy to use and very intuitive.
What do you dislike about the product?
There are some posts that fail in certain social media accounts, but not always. The failure notice doesn't supply enough information to understand why it failed.
What problems is the product solving and how is that benefiting you?
We are using SproutSocial as part of our media promotion for a non-profit. For most of us using the tool, this is a volunteer position, and it helps us maximize our volunteer efforts and gain visibility. This has cut the workload at the least in half, and with the analytics collected it is one stop for all the information we are tracking.
Recommendations to others considering the product:
You want time back on your schedule, this is a wonderful way to do it. No need going to multiple different social media platforms, you can create, edit, post, and respond all in one tool.
Great tool - simplifies multi channel approach
What do you like best about the product?
Sprout has a Smart Inbox which shows you all of your direct and indirect (via keywords) engagement. This allows you to engage with all whom engage with you from one central location. Messages can be tagged for sentiment, assigned to appropriate parties to respond to and taken care of. I don't know what we'd do without it!
What do you dislike about the product?
There stand to be some improvements to the platform. Reporting is somewhat limited. You can't share facebook items - but that is a facebook API thing. Customer service is also limited if you have questions.
What problems is the product solving and how is that benefiting you?
The main thing is really understanding and aggregating all of our organic social media engagement!
Recommendations to others considering the product:
Try the 1 month long free trial!
Love this platform!
What do you like best about the product?
The smart inbox is by far the best tool out there for any social media managers. This makes keeping up to date with all your engagements extremely easy. No more looking through multiple pages to reply to comments or reviews. Their reporting is also very thorough and provides really valuable competitor incites which I use on a daily basis,
What do you dislike about the product?
There is not a whole lot on the negative side for me, I have been using the service with many different clients over a 4 year period. There can be some failed posts from time to time but that is few and far between. I do wish there was a little better LinkedIn reporting or LinkedIn ad's manager.
What problems is the product solving and how is that benefiting you?
We are now easily connecting and engaging with fans each day in a timely manner, staying on top of trends and watching competitors closely. This platform also allows us to track internal data such as reply time, total replies and also sentiment scores based on our tag usage for social.
Recommendations to others considering the product:
This is a must for anyone working in social media on a daily basis! Both small and large companies can gain extreme benefit from this platform.
Easy to use
What do you like best about the product?
We cater to an international audience and Sprout allows us to schedule our posts so we don’t have to get up at all hours!
What do you dislike about the product?
I wish there was an ability to post more than 4 photos at a time on Instagram.
What problems is the product solving and how is that benefiting you?
We are tracking audiences easier and can plan out posts that we know they will respond to.
Great Management Tool
What do you like best about the product?
Having all of my clients' social platforms in one place, making it easy to navigate quickly and make necessary last-minute changes to posts. The built in content calendar feature allows an easy approval process and visual for clients. The reporting aspect is also helpful when looking at making improvements to social channels.
What do you dislike about the product?
There isn't a great option to monitor and respond to comments from followers and users.
What problems is the product solving and how is that benefiting you?
Scheduling, planning and managing social media for varying clients. I enjoy the fact that I only have to use one software for all of their needs.
Recommendations to others considering the product:
Better price than a larger competitor like Hubspot, but more limited monitoring for social platforms.
Very easy to use and very few limitations
What do you like best about the product?
The scheduling and inbox tools are very user friendly and robust. You can schedule out months in advance which is really helpful for us. They seem to keep pretty on top of APIs so I rarely have an issues with using them for every platform unlike some other similar brands I've used in the past. Also, the chat bot creator is extremely easy to set up and edit.
What do you dislike about the product?
The reporting is a little clunky and not as robust as I would like. For the most detailed analytics I still have to pull from each platform individually because the cross channel reports don't have everything I need.
What problems is the product solving and how is that benefiting you?
We have seen a lot of benefit from the optimal send times and the chat bot function.
Easy to use in larger team
What do you like best about the product?
Using sprout social with a team of 3 or more people is easy and everyone can use and contribute at the same time. It's simpler than Hootsuite.
What do you dislike about the product?
Even though it's easier to use than other social media automation tools, it's lacking on features.
What problems is the product solving and how is that benefiting you?
social media monitoring, reporting and posting
Sprout is my go-to social media platform
What do you like best about the product?
I heavily utilize Sprout's publishing tool to schedule and share content.
What do you dislike about the product?
I dislike that the "viral times" suggestion is almost the same for all of my accounts. I also wish Sprout told you more about best days and times to posts on each platform. Not having the ability to comment on or like tagged Instagram photos is frustrating.
What problems is the product solving and how is that benefiting you?
Scheduling social media content and freeing up the time to do other tasks.
Sprout is where it's at!
What do you like best about the product?
Wow, where do I even begin? I love that Sprout Social has a very Word Press style layout. It is very simple to navigate the site and achieve the goals you have outlined. I like how you can simply connect and profile and boom, scheduling is done. When you're managing a lot of social media clients, this is extremely helpful in keeping things organized.
What do you dislike about the product?
As a company that is constantly changing clients and adding new ones, it would be beneficial if we could have some kind of function that would allow us to easily cancel clients to fill out profile requirement. This often sets us back a few days of progress and clients get grumpy when we promised immediate posting.
What problems is the product solving and how is that benefiting you?
Occasionally, it seems that Sprout has the most difficulty with talking to company pages on LinkedIn. We experience a lot of random bugs with connecting these and there's little explanation given.
Amp up your social media efficiency!
What do you like best about the product?
My favorite Sprout feature is calendar feature, which works well with the queue that fills gaps that are unscheduled.
What do you dislike about the product?
It’s pretty costly for a small organization looking to engage all employees.
What problems is the product solving and how is that benefiting you?
Calendarinf posts and automation.
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