Sprout Social
Sprout SocialExternal reviews
6,025 reviews
from
and
External reviews are not included in the AWS star rating for the product.
All-in-one CMS
What do you like best about the product?
Having an all-in-one design is beneficial for scheduling posts across platforms, managing content, and messaging purposes.
What do you dislike about the product?
There are a ton of features so if not well versed can be a little overwhelming to learn.
What problems is the product solving and how is that benefiting you?
Getting content on all platforms was a hassle before but now is super easy thanks to Sprout.
Centralized Inbox with Instant Setup
What do you like best about the product?
I find Sprout Social incredibly beneficial for managing my social media interactions as it consolidates messages and comments from various platforms into a single inbox, making monitoring and engagement much more efficient. I appreciate the reporting capabilities of Sprout Social, which I find particularly useful for communicating with external stakeholders and clients. This feature enhances my ability to brand effectively and provide comprehensive reports that are valuable for client assessment. Additionally, the initial setup was instant, which made getting started with Sprout Social a seamless experience. I am also impressed by its intuitive interface and how it streamlines social media management tasks, contributing significantly to improving my productivity and client communication.
What do you dislike about the product?
I find the Sprout Social mobile app underwhelming and believe it could be more powerful. Additionally, the reporting capabilities are limited, which restricts the level of detail and customization I can provide in reports for clients.
What problems is the product solving and how is that benefiting you?
I find Sprout Social centralizes messages and comments from various social platforms into one inbox, improving reporting for clients and stakeholder engagement.
The Best CMS with Streamlined Scheduling
What do you like best about the product?
I love Sprout Social for its straightforward and efficient features that make it incredibly easy and simple to use. The platform excels in allowing me to schedule content to multiple platforms effortlessly, such as Instagram, Facebook, and TikTok. It offers a user-friendly drag-and-drop interface for adjusting the content calendar, which simplifies the content management process. I also appreciate the capability to duplicate posts and the flexibility to schedule stories, adding to the platform's versatility. The initial setup was seamless and efficient, as I was able to connect to the necessary accounts immediately. Overall, Sprout Social stands out as the best CMS platform I have used, making me rate my likelihood to recommend it a perfect 10.
What do you dislike about the product?
I find it challenging that I can't schedule multiple stories at once without requiring a mobile publisher. Additionally, the mobile publisher feature needs improvement. It would be beneficial to have a section within the Sprout Social app to access posts that have already sent a notification, as it is easy to miss notifications. I have experienced situations where I missed a notification, couldn't find the scheduled post within the app, and ultimately lost the post. To avoid losing posts assigned to a mobile publisher when notifications are missed, enhancements in this area would be appreciated.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to easily schedule and organize content, allowing for efficient multi-platform posting and simple calendar management. It streamlines reporting and scheduling, enhancing productivity.
Best for Social Media Managers
What do you like best about the product?
What is most helpful about sprout socia to me is the reports feature. How easy it is to check on your social profile health and your post health. It also is always improving and getting better.
What do you dislike about the product?
I think the Instagram reel upload feature is severely lacking.
What problems is the product solving and how is that benefiting you?
Sprout social helps me schedule my posts and not have to worry about poring individually. The listening feature to detect major shifts that may be troublemaker if I post is huge also.
Outstanding Experience from Start to Finish
What do you like best about the product?
This platform is extremely user-friendly, which is essential for managing the more than 40+ social media pages I handle daily. The ability to upload content directly from the mobile app has been a game changer for my team, as they are out capturing content every day. I also really appreciate the different calendar features. I find myself spending about 90% of my workday on this platform and love how I can do everything from one platform.
What do you dislike about the product?
I rarely experience any issues with Sprout Social. On the few occasions when a problem arises, it is resolved quickly, thanks in large part to the user-friendly customer service chat. I also value having a dedicated account manager available to contact whenever needed.
If I were to suggest an improvement, it would be the ability to view the full calendar and all posted content from that month directly in the mobile app, as this feature is currently only accessible through the web version.
If I were to suggest an improvement, it would be the ability to view the full calendar and all posted content from that month directly in the mobile app, as this feature is currently only accessible through the web version.
What problems is the product solving and how is that benefiting you?
Being able to manage all my social media pages from a single platform is incredibly convenient. Having one central location where I can view and respond to comments and messages makes the whole process much more efficient. There's just so many things I love about it!
Empowers Social Media Management with Strong Analytics
What do you like best about the product?
I love using Sprout Social for its powerful analytics and reporting features. The analytics are very strong and customizable, allowing me to tailor the data to meet my specific needs for social media management. This level of detailed insight helps me in managing multiple social media platforms effectively. Additionally, I found the initial setup of Sprout Social to be easy, which made the transition smooth and efficient. The combination of these features provides immense value in my day-to-day operations, and I am very satisfied with the overall experience, which is why I would highly recommend Sprout Social to others.
What do you dislike about the product?
High price
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage multiple social media platforms and appreciate its powerful, customizable analytics and reporting features.
Exceptionally User-Friendly and Easy to Train On
What do you like best about the product?
I love the ease of use. It is very user friendly and not difficult for social media users of all levels. It's not hard to understand or train employees on.
What do you dislike about the product?
I would love if it had more AI features like AI reporting etc. Anything to optimize performance and stay ahead.
What problems is the product solving and how is that benefiting you?
Putting everything social and online reputation related in one place.
Effortless Social Media Management with Stellar Support
What do you like best about the product?
I love how Sprout Social simplifies scheduling by making it easy to schedule multiple posts at once, which enhances efficiency and saves time. The ability to clearly see a week's worth of content is incredibly helpful for planning and ensures smooth social media management. I appreciate the platform's great reporting capabilities, which aid in tracking performance effectively. The ease of use of Sprout Social stands out for me as a significant advantage, making daily tasks straightforward and less time-consuming. Additionally, the customer service is exemplary; the team provides timely responses, and whenever we encounter a problem, they either resolve it or create a ticket on our behalf. It's reassuring to have attentive customer service representatives who ensure everything runs smoothly.
What do you dislike about the product?
I would like more customization in reports. Specifically, having folders under custom reports would help better organize my reports. Additionally, for publishing, I really wish we could upload photos larger than 5 MB, or have the ability to edit the photos down from larger files to under 5 MB using the platform's editing tools.
What problems is the product solving and how is that benefiting you?
I find that Sprout Social eases social media management by allowing scheduling of multiple posts and viewing weekly content. It also excels in reporting and provides responsive customer service to resolve issues quickly.
Unmatched Flexibility and Support for Social Media Management Across Dozens of Accounts
What do you like best about the product?
I love the flexibility and support it gives to me and my team. I am able to leverage dozens of different social media accounts and channels to reach each of my unique audiences quickly and efficiently. Having used other platforms, none were as efficient, as Sprout seems to assist in understanding my flow and rhythm behind how often I post on each social site.
When it comes to integrating it with my teams it's fantastic. Everyone is able to pick up on it quickly, and there is fantastic documentation and customer support that allows for fast learning.
When it comes to integrating it with my teams it's fantastic. Everyone is able to pick up on it quickly, and there is fantastic documentation and customer support that allows for fast learning.
What do you dislike about the product?
I do wish the reporting was better visually. The visuals are limiting on it, and only include line graphs, and I would prefer some other charting options to go with it.
What problems is the product solving and how is that benefiting you?
The biggest problem sprout has solved is allowing me to reach people across all of my channels naturally, with different messaging, quickly and easily. Prior it was significantly harder and more stressful to do.
Effortless Social Media Management with Seamless Integration
What do you like best about the product?
It's easy and basic to use. I use it mainly for social media posting and am a super user on that. I like how it now breaks down by social media platform, that's extremely helpful so I can tag people on the right accounts and apply the right hashtags. Easy to integrate.
What do you dislike about the product?
Customer support would be helpful. I emailed about this survey and didn't hear back. I sent an email earlier this week.
I would also like the option to put more videos and do carousels on platforms, instead of manually having to do it. Also the option to edit posts that are old or well past the small window of editing that some platforms like Twitter have.
I would also like the option to put more videos and do carousels on platforms, instead of manually having to do it. Also the option to edit posts that are old or well past the small window of editing that some platforms like Twitter have.
What problems is the product solving and how is that benefiting you?
See comments about what I dislike about Sprout.
showing 201 - 210