Sprout Social
Sprout SocialExternal reviews
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Sprout Forever
What do you like best about the product?
The simple design and ease of use. It's so easy to teach interns and coworkers how to utilize
What do you dislike about the product?
Nothing to note. I appreciate all the features.
What problems is the product solving and how is that benefiting you?
Scheduling. It's a huge tool with 23 teams in a social department.
Recommendations to others considering the product:
GET IT. If you're managing/scheduling for multiple social pages and profiles, it's the best thing that I've ever used. It's easy from creation to scheduling to seeing a full slate of posts. We also love it come analytics season as the analytics reports created are so detailed and give us a great overview of our profiles performances over the last year.
Sprout Social Provides The Tools And Reporting Your Company Needs To Help Succeed In Social Media
What do you like best about the product?
Sprouts competitive reporting ability for social provides great insight into what others are doing within your space and allows you to use that data to inform decisions to improve your own brand's presence. Their smart inbox makes day to day management of social customer service comments easy. Their account management team is also very responsive and knowledgeable (shoutout to Alli Shefelbine!).
What do you dislike about the product?
One feature that can be improved upon:
A better search system to find users that previously commented on a post, mentioned us, etc. Right now their search within the smart box and system is limited to Twitter. Most of our engagement happens on other platforms.
A better search system to find users that previously commented on a post, mentioned us, etc. Right now their search within the smart box and system is limited to Twitter. Most of our engagement happens on other platforms.
What problems is the product solving and how is that benefiting you?
Being able to review and report easier on what types of content perform within social, that combined with message tagging allows us to easily identify common customer feedback and question themes to pass back to our engineers, support teams and product managers.
Perfect for teams of all sizes.
What do you like best about the product?
We have a really small team. And I'm a social team of one, handling all of our social conversations with supporters across all of our channels - as well as all of the content we share. So having everything in one smart inbox is wonderful so I'm not missing any messages. I'm also always on the go, so having a really beautiful app to keep up on conversations when I'm away from my laptop is super helpful.
What do you dislike about the product?
We'd love to have the ability to discover existing people who follow us on our social channels. With different filters to find supporters who have high engagement, maybe brands that have a lot of overlap followers so we can identify potential collaborations. And filters for keywords that our followers use in their bio or in their captions, and sorting by location.
What problems is the product solving and how is that benefiting you?
We get so many supporters sharing on social, many of which have been supporters for years. So we love being able to see all of our historical conversations with them, so all our messages feel personal to their experience and history with our organization.
Sprout Social is Efficient and User-Friendly
What do you like best about the product?
My favorite thing is the group reports. The group reports allow you to see how each profile is doing compared to one another in one snap-shot. There are also individual channel reports that break down each platform further.
What do you dislike about the product?
There are a few, small capabilities that I wish Sprout had, such as adding a unique thumbnail when uploading a native video to Twitter or LinkedIn.
What problems is the product solving and how is that benefiting you?
We're able to get visibility into our social media efforts through Sprout's analytics. From this, we've made changes to improve our overall reach and engagement. We also use Sprout's listening tool to keep our finger on industry and market trends.
Recommendations to others considering the product:
Sprout is a great social media management tool if you're looking for an easy way to schedule, manage and analyze your social media presence.
Sprout Social has it all!
What do you like best about the product?
Tagging in Sprout makes it so easy to organize content / campaigns. There are a ton of features that streamline social media marketing and make things really easy to understand.
What do you dislike about the product?
It's always unfortunate when there are glitches or bugs, but customer service is very responsive.
What problems is the product solving and how is that benefiting you?
Customer service is a big thing on social. Sprout allows us to find out when and where our clients are being brought up in conversation so we can quickly engage.
Recommendations to others considering the product:
Getting on the phone with an account rep really helps. The more demos, the better your understanding!
Sprout creates an easy life
What do you like best about the product?
The best part about Sprout is easy functionality of the systems and easy readability of the data.
What do you dislike about the product?
I just hope Sprout continues to grow and integrate as best as possible.
What problems is the product solving and how is that benefiting you?
We're solving problems like hashtag research, demographic growth, posting schedules and much more.
Great social media scheduling and monitoring tools for teams
What do you like best about the product?
Sprout is easy for both small and large teams to use. Some of my favorite features include: Instagram scheduling, the digital asset library and the ability to assign tasks.
What do you dislike about the product?
Additional licenses can be expensive for teams with small budgets
What problems is the product solving and how is that benefiting you?
We are better able to scale our resources within a small team that has limited resources.
Recommendations to others considering the product:
It has robust analytics, it's simple for users to schedule posts and resize images within it.
Dedicated long time userr
What do you like best about the product?
I love that Sprout has everything I need to run social and take care of those interested in our products.
What do you dislike about the product?
I do wish there was more flexibility in reporting.
What problems is the product solving and how is that benefiting you?
I can respond in real time and on the go through the app. While keeping tack of response time overall.
Recommendations to others considering the product:
Hands down this is the most user friendly tool that has everything you need.
Sprout is a one-stop shop
What do you like best about the product?
The ability to schedule all networks at once and see all comments/messages in one place
What do you dislike about the product?
I don't think there really are any - I would say that Instagram autoposting without authentication would be nice.
What problems is the product solving and how is that benefiting you?
Scheduling and monitoring social channels, reporting on all networks to show progress.
Recommendations to others considering the product:
If you are looking for a tool that can do a lot within a reasonable budget, this is it.
Very Good
What do you like best about the product?
The publishing and reporting features are the features we use most often.
What do you dislike about the product?
I don't use the listening feature at all nor do we use the content suggestion features.
What problems is the product solving and how is that benefiting you?
The metrics have given us much better insight into what posts are working for our clients and which aren't. That way we can continually improve their strategy.
Recommendations to others considering the product:
I believe Sprout is a must-have for social media marketing agencies because it pulls everything into one space while also keeping each client organized. For individual users, if you are really focused on social media marketing and using it to build your business, it is a great tool to keep track of how your social media accounts are performing and who is responding.
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