Sprout Social
Sprout SocialExternal reviews
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Social Media Content and Community Management all in one!
What do you like best about the product?
I find the Smart Inbox, scheduling, and reporting functions to be the most valuable.
What do you dislike about the product?
I feel that some of the listening and reporting data isn't as dependable or accurate as I need it to be.
What problems is the product solving and how is that benefiting you?
Sprout Social is enabling our team to manage our cross-channel community engagement all in one place. It has made this crucial program more efficient and effective.
A great tool, with so many features
What do you like best about the product?
A really solid scheduling feature, great reports and a nice, solid UI.
What do you dislike about the product?
It's pricey. For us, it's worth the cost but there are less expensive ways if you're just looking for scheduling.
What problems is the product solving and how is that benefiting you?
It's making managing over 40 social profiles possible without me losing my mind.
User friendly platform, Great support
What do you like best about the product?
It's user-friendly and just very intuitive.
support has been amazing. Fast, knowledgeable and very understanding.
Sense of urgency.
We used Hootsuite before, this was less intuitive and I found their Support less helpful
support has been amazing. Fast, knowledgeable and very understanding.
Sense of urgency.
We used Hootsuite before, this was less intuitive and I found their Support less helpful
What do you dislike about the product?
Every now and again one of the profiles seem to disconnect, which means we have to manually reconnect them.
Getting a message when signing in would be helpful
We mainly find out when one of our social team is trying to post or moderate.
Getting a message when signing in would be helpful
We mainly find out when one of our social team is trying to post or moderate.
What problems is the product solving and how is that benefiting you?
Integrating our social media platforms into one orderly platform.
Integrating our Support CRM system to one platform instead of several.
Multiple accounts can login at the same time.
Easy overview of our engagement, reach and the social listening tool is very handy.
Integrating our Support CRM system to one platform instead of several.
Multiple accounts can login at the same time.
Easy overview of our engagement, reach and the social listening tool is very handy.
software
What do you like best about the product?
Reviews to help the customer understand.
What do you dislike about the product?
not very customer service friendly for reps
What problems is the product solving and how is that benefiting you?
None really
GREAT ALL ROUND
What do you like best about the product?
The fact that Sprout Social can handle so many aspects of social media management in one solution.
What do you dislike about the product?
The downsides I experienced were API issues with Facebook which sometimes created issues and lags.
What problems is the product solving and how is that benefiting you?
The main benefit is listening and being able to catch posts about my company that need addressing.
Sprout Social is by far the best social media management tool out there
What do you like best about the product?
The ability to assign tasks to different teams; the ability to build/schedule posts; extensive and detailed report generation; competitive analysis; and excellent customer service.
What do you dislike about the product?
The cost is the biggest drawback to Sprout Social.
What problems is the product solving and how is that benefiting you?
We had issues in responding to incoming messages quickly, but the ability to assign tasks has solved that problem.
Sprout has been great for publishing, smart inbox and analytics.
What do you like best about the product?
Publishing on all platforms, smart inbox
What do you dislike about the product?
Reviews / business listings reporting is lacking
What problems is the product solving and how is that benefiting you?
Ability to publish seamlessly on all social channels, communicate internally on posts, community management on all channels.
Simple scheduling platform
What do you like best about the product?
Sprout is very user-friendly and simple to use. I primarily use it for scheduling and love the workflows tool so we can ensure all parties have approval before posting.
What do you dislike about the product?
The biggest thing that is just a pain is random profiles disconnecting. I totally understand when it's done for security reasons, but it tends to happen very frequently with our 7+ profiles.
What problems is the product solving and how is that benefiting you?
It streamlines our social posting process and also makes it easier for multiple people to have access to social platforms.
New sprout user having a good time
What do you like best about the product?
Optimal posting times, product tagging for IG, duplicate option, notes option in calendar view
What do you dislike about the product?
Any of the facilities that are above a basic level of understanding seem difficult to learn and piece together
What problems is the product solving and how is that benefiting you?
Sprout helps me solve everything related to my role. I know when to post, what to post and it makes it super easy
Very easy to use!
What do you like best about the product?
Sprout was very easy to use and was able to connect all of our accounts in one place! The ability to queue up posts and review submissions helped our organization keep to our processes.
What do you dislike about the product?
I wish the reporting dashboard was a bit clearer and showed all the metrics we would like to see.
What problems is the product solving and how is that benefiting you?
It allows multiple people post to our accounts without needing direct login access to the accounts.
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