Sprout Social
Sprout SocialExternal reviews
6,228 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best social analytics tracker
What do you like best about the product?
The level of detail in info you can find
What do you dislike about the product?
Sometimes slow upload of follower count.
What problems is the product solving and how is that benefiting you?
Scheduling posts for when I'm not in the office (nights, weekends, PTO). Being able to compare month to month analytics.
Easy Monitoring, On Top of Latest Activity
What do you like best about the product?
The interface of Sprout Social is clean and one of my favorite features. Navigating around is very easy, as it's a simple platform. I like the messages page, in that it refreshes with the latest posts.
What do you dislike about the product?
A recent update has made Reviews its own tab at the top of your fed. Previously, reviews were integrated into your Messages feed. Now, I have an extra step to read submitted reviews, and I am not as timely on them.
What problems is the product solving and how is that benefiting you?
As a company, Sprout Social helps us solve timely response rate. We are able to generate almost live conversations with our customers, and this is a huge benefit for us.
Recommendations to others considering the product:
If you are looking to stay on top of your pages recent activity, I highly recommend Sprout Social. We are able to communicate with our customers instantly.
Fantastic Sharing Platform
What do you like best about the product?
I love the ease and convenience of Sprout Social, as well as the excellent support they provide to get you up and running. Exceptional experience, done the way I'd want it to be done, and even more so.
What do you dislike about the product?
I get a good bit lost at times feeling like I do not maximize all that it has to offer. The intro help was wonderful, but it was so much in such a short amount of time, and I didn't even have a lot of time or space to think about it all at that time. I could really use more setup support ongoing ......
What problems is the product solving and how is that benefiting you?
Figuring out demographics of who is following and engaging with what is a huge benefit. Problems? Only when Instagram, LinkedIn, or Facebook require me to reauthenticate. Also, sometimes I do still get lost in the reports .....
Recommendations to others considering the product:
Try it! The customer support is impeccable and will help every step of the way. It's worth the try and learning it.
Wonderful
What do you like best about the product?
Huge help in social media management. Great to be able to set and post instagram without having to manually do it.
What do you dislike about the product?
There is nothing I can say I directly dislike.
What problems is the product solving and how is that benefiting you?
It makes it easier to schedule my social media marketing further out. I have realized this makes it easier for me to schedule for weeks rather than just days.
Sprout Social FTW
What do you like best about the product?
Honestly, everything. How user-friendly and organized the platform is; how responsive the customer care team is; our account rep Alli Shefelbine.
What do you dislike about the product?
One thing I can think of is having to schedule both of our Twitter accounts separately - we have a US account and a Canadian account. Example: when we go to schedule a tweet that we want to post on both our US and Canadian account, we cannot select both Twitter accounts at the same time. We have to select the US account, input the post details and schedule the post. Then, log into our Canadian account and do the same.
That's really the only thing I can think of at this time!
That's really the only thing I can think of at this time!
What problems is the product solving and how is that benefiting you?
Being much more organized; being able to schedule posts on most, if not all, of our social platforms; being able to view and resolve many more messages, mentions and tags that we wouldn't normally be able to find; Sprout Social helps with keeping our customer service on point because we can quickly locate an issue and resolve it.
Sprout Social Review
What do you like best about the product?
Social Media scheduling options, as well as the analytic reports.
What do you dislike about the product?
Sometimes when I schedule things for Facebook there is a lag from the time I scheduled it until the time it actually posts. A few times I have posted on Facebook directly thinking there was an issue with Sprout Social and then it appears after and now I have two of the same posts.
What problems is the product solving and how is that benefiting you?
The analytical reports are extremely helpful for us. We can go as generic as Turf Valley's life span since we joined Sprout Social, or as specific as the last month and what posts are performing best / current audience demographics.
Recommendations to others considering the product:
I think Sprout Social is a great platform if you're looking for something to assist with your social media management. When I came on board, we had no platform in place and I found Sprout Social to be the best one to assist me with both scheduling and analyzing our progress / what we could change.
Such a versatile platform!
What do you like best about the product?
I have recommended Sprout Social to my clients for the last few years, as it's robust, user-friendly and easy to manage. Once you have a certain volume of social channels to manage, Sprout Social is really the best way to stay on top of everything that's happening, with deep and customizable reporting.
What do you dislike about the product?
Not sure there's anything I dislike. It's not the cheapest option, but you get what you pay for.
What problems is the product solving and how is that benefiting you?
The best value I see in Sprout Social are in two areas - the ability to easily stay on top of all of your content, past and future and the versatile analytics. The reporting is easy to manage and understand. Great for when you're putting together numbers to show ROI for your efforts.
Recommendations to others considering the product:
At least give the 7 day trial a chance, to see if it suits you. It's a great way to take a test drive and experience it for yourself.
One of the best social media monitoring tools available today.
What do you like best about the product?
It has a very clean interface. Everything is well organized and I've never had a problem with reporting, connections, etc.
What do you dislike about the product?
I feel that it's a little expensive compared to other services out there.
What problems is the product solving and how is that benefiting you?
Sprout Social excels at social media analytics and management. We also love the hashtag monitoring as it keeps us on top of our clients' competition.
Recommendations to others considering the product:
It's one of the better SM management tools out there.
Wonderful organizational tool
What do you like best about the product?
I love planning posts in advance so if last minute changes need to be made, the bulk of the post is ready to go. I can see what is happening each day and it helps me know what I am going to be focusing on.
What do you dislike about the product?
There is nothing I can think of at this time
What problems is the product solving and how is that benefiting you?
I can organize posts better than just making a chart in Excel or Google.
Sprout social review
What do you like best about the product?
I like that I can easily link all of our accounts. On other platforms there are sometimes limits.
What do you dislike about the product?
I think the reports could be easier to set up. It’s a little overwhelming at times.
What problems is the product solving and how is that benefiting you?
We benefit best with scheduling social media post.
showing 2,101 - 2,110