Sprout Social
Sprout SocialExternal reviews
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Sprout Social - Exceeding expectations and making life easier!
What do you like best about the product?
I like that I can schedule content out - It makes life so much easier and I enjoy being able to post content in real time despite possibly being gone from the office, etc.
What do you dislike about the product?
N/A - Everything so far has really been beneficial for my company and how I execute my work.
What problems is the product solving and how is that benefiting you?
Brand recognition, brand awareness, Social media ROI, Analytics, Advertising, PR, social listening, engagement with audience, etc.
Recommendations to others considering the product:
N/A
Great for scheduling and reporting
What do you like best about the product?
I love how easy it is to create reports on Sprout social. Having the tagging tool means that I can easily track campaigns and monitor their success. Rather than having to scroll through hundreds of posts, everything I need is in one place.
What do you dislike about the product?
You are only able to upload one minute long videos to Instagram when scheduling through Sprout, but if I go on the app I can upload longer.
What problems is the product solving and how is that benefiting you?
Sprout Social allow me to thoroughly track and monitor our social activity which means I can easily analyse how a campaign is going and alter as necessary.
Recommendations to others considering the product:
Sprout Social is worth the investment. It can save a lot of time and effort by making scheduling and reporting simple.
Much better than Hootsuite or Buffer
What do you like best about the product?
I like Sprout's easily navigatable interface and the reporting options on Sprout are incredible. In comparison to Buffer and Hootsuite, it's much more intuitive and has really great, simple to use and read reporting features. The feed is incredibly helpful when you are busy and on the go, but still want to monitor your brand's engagement online. For a one-woman marketing department (I work for a small nonprofit) Sprout is a perfect tool to help me schedule, manage, and analyze our social media.
What do you dislike about the product?
So far I haven't come across anything that I dislike about Sprout's platform. It's beautifully designed and intuitive.
What problems is the product solving and how is that benefiting you?
I don't have a team of people to help schedule, track engagement, and analyze our social media, so the platform I use needs to accomplish all these goals for me. Sprout provides all the services I need in one place and allows me to easily engage on the go.
Recommendations to others considering the product:
I've used Hootsuite and Buffer in the past and Sprout does the most work for you. It's scheduler is easy to use. The analytics page is incredibly intuitive and runs reports that are simple to read but full of great information.
User-friendly efficient software.
What do you like best about the product?
The publishing tool gives me the visual aid needed to effectively strategize content across platforms for clients. Another great feature of this tool is the reports that Sprout produces, which are thorough and easily customizable.
What do you dislike about the product?
It is unfortunate that we cannot tag businesses and pages for Facebook posts using the sprout publishing tool. I am aware that Facebook does not permit sprout to do this. So, this disadvantage really falls back on Facebook.
What problems is the product solving and how is that benefiting you?
Sprout Social helps to streamline the process of content strategy, through the visual aid the content calendar provides. Sprout also provides analytical analysis of social platform performance for clients, which helps to reduce the amount of time spent analyzing metrics.
Easy to use and great support!
What do you like best about the product?
It was so easy to use the minute you start using it. I have used it for over 2 years and from the time I initially set it up for two different companies till now it has been nothing but great. The user interface is so simple even someone new to social scheduling can pick it up quickly! The customer support is amazing and I never waited more than a day to get a response to a question.
What do you dislike about the product?
The only con I can think of is that they don't have an agency option. I used them at my last job, so when I came to my new job I was excited to implement the service. But as it turns out I work in an agency type setting where I monitor and post to 26 different locations all of whom have at least 2 different social media profiles. They tried to accommodate us but the cost would have been too much as we grow. I ultimately had to leave them to find some place that offers a better rate. I am heartbroken as I know I won't get the level of assistance and simple user interface anywhere else. If they ever get a better model for agencies I will be back in a heartbeat!
What problems is the product solving and how is that benefiting you?
While using them social media posting is a breeze. I would take one day in the week and set everything to go out for 2 weeks on all the different channels. Then I didn't have to touch it for weeks. Their reports made collecting my numbers super easy too. I had tried Hootsuite a few years ago and you had to buy reports and earn credits. It was crazy. I had to do everything manually. With Sprout I printed the reports and handed them to my boss on the last day of the month. Easy Peasy!
Recommendations to others considering the product:
Just try it for at least a month, you truly wont be disappointed. I went out of town for a month and set everything to post for the month on 5 seperate channels for my last company and everything went out as planned. It's a set it and forget it platform because they are so good at what they do.
Great Social Tool For Fast Scheduling
What do you like best about the product?
I used Sprout at a former workplace that was a small to medium sized bank. Since we were held to a certain standard with compliance and audit I loved the Manger approvals function. We had the ability to go in and make sure the posts our Interns were scheduling were accurate before actually getting posted to our brand pages. Which, honestly saved so much time.
What do you dislike about the product?
As always, instagram scheduling is a bit wonky, but then again.. that is the way Instagram is. So you can still schedule instagram with the calendar view (which is great), but I wish there was a way for sprout to post directly to that channel. It would make life so much easier (especially on holidays, when as a social media manager, you're always working.. you might forget to post!) I also felt that the social monitoring could be a bit better. We relied heavily on the native channels for that for that reason. At the time that we used Sprout, they only offered Twitter for social monitoring and I really could have benefited from having a better listening tool. Also, the competitive analysis could have been better overall. They only offered top KPIs for each competitor and we could have used a bit more information in this area.
What problems is the product solving and how is that benefiting you?
The ability to schedule our organic social content in advance, so that they are timely and engaging. To see when and how often we were posting.
Recommendations to others considering the product:
Its a great tool. Honestly! It has everything you'd need to get your organic posts scheduled and reviewed. Before I left, they even redid their analytics and we relied heavily on them. It was great having a central location where all things social lived, without having to login to each native channel at a time.
Does everything I need
What do you like best about the product?
I enjoy using Sprout Social because of the many tools they provide.
What do you dislike about the product?
Not being able to start a post from scratch without canceling
What problems is the product solving and how is that benefiting you?
Managing all my client's social posts from one dashboard
Sprout is a good platform with room to grow and excellent customer service
What do you like best about the product?
The various ways to view planned publications (e.g. calendar view etc.)
What do you dislike about the product?
The posting to Instagram is NOT reliable; we have to use a separate service to post directly to Instagram because every single post we planned was rejected or "failed to post". Additionally, in the function where you can "copy" a post, it would be helpful to be able to have that copy the date as well of the original post.
What problems is the product solving and how is that benefiting you?
We are able to maintain a constant social media presence with only one part-time worker. We're cutting costs and increasing our engagement.
Recommendations to others considering the product:
Sprout streamlines, organizes and enhances your capacity to engage with a social media audience.
Great program for scheduling social media
What do you like best about the product?
Sprout Social is amazing for creating, automated tagging and scheduling posts to twitter, Facebook etc
What do you dislike about the product?
Unable to schedule Instagram posts online and ability to check if the proper tags and handles are correct.
What problems is the product solving and how is that benefiting you?
Saves a lot of time and hassle when live at an event and allows for face time with our consumers instead of trying to live update everything.
Recommendations to others considering the product:
Amazing and worth a try!
Solid tool for an affordable price
What do you like best about the product?
The smart inbox has been a gamechanger for our workflow. It's extremely valuable to have all our notifications, mentions, messages using VIP keywords all pulled into one simple feed. We feel confident we're addressing important issues and not missing any threats or opportunities.
What do you dislike about the product?
It's a little clunky when it comes to content discovery. We supplement Sprout with Tweetdeck and a few other tools to help us find content that doesn't find it's way into our smart inbox because it doesn't mention our brand or hit one of our keywords.
What problems is the product solving and how is that benefiting you?
It's increased our ability to engage and reach more audience members than before. We're participating as an active member of our community vs just expecting them to engage with us or around us. It's also been a huge time saver when it comes to pulling analytics. We still do a lot of reporting manually but for things like Twitter/Instagram followers and other things the platforms do not include in their native downloads, having Sprout has been a HUGE way to save time.
Recommendations to others considering the product:
Sprout Social may not have every bell and whistle you need in a social media management platform but they're extremely thoughtful in their approach to building out their tool. I've been using them for several years and they really take customer feedback to heart while also ensuring they're launching new features when they're ready. Unlike other tools I've used or demo'ed they don't just build something for the sake of being able to say they have it.
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