Sprout Social
Sprout SocialExternal reviews
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Changing your social media
What do you like best about the product?
It's been an easy to use platform for collaboration on social media posts. This is saving us multiple emails, and saving time.
What do you dislike about the product?
I haven't found a dislike. It's been intuitive and easy to use.
What problems is the product solving and how is that benefiting you?
There is more than one person involved in the creation and approval process for our social media strategy. This has allowed us to quickly review the posts and send feedback.
Recommendations to others considering the product:
Sprout Social is an easy-to-use way to save time when creating and approving posts.
Great Support and Great Availability
What do you like best about the product?
Multichannel platform of a great support
What do you dislike about the product?
If two-factor authentication is not on it doesn't work
What problems is the product solving and how is that benefiting you?
Social media scheduling in details, making publication easy and stress-free
Sprout is a great tool for social media management
What do you like best about the product?
One of the best things about Sprout is that you can toggle between mutliple views after scheduling a full month. I frequently use the calendar view and feed scroll view for reviewing/postings
What do you dislike about the product?
A downside to Sprout is that we have to use other systems to service all our client needs. We upload a lot of IG stories/Reels and we aren't able to do that on this platform unfortunately.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of having to send multiple feed posts to clients/bombarding their emails. Here we can include a a whole month's scheduled posts in one email notification as not to bog down client inbox.
Recommendations to others considering the product:
It's a one stop shop!
Slick and intuitive
What do you like best about the product?
The task management has been essential for managing responses to comments across our organisation - as different teams manage different areas of content. It has helped to keep everything on track.
What do you dislike about the product?
When responding to a story, the visual only lasts 24 hours. If you aren't able to get to your tasks within that time period, it can be hard to know what the comment was referring to.
What problems is the product solving and how is that benefiting you?
Task management is the biggest problem that Sprout Social is solving for us. It allows me to dip into the system as and when needed - so has definitely helped with overall productivity
Very easy to use
What do you like best about the product?
What I like best about Sprout is how easy it is to see daily stats and also share the workload with your colleagues. The task list is handy when you have a particularly busy day across socials, I also love the fact that Google Reviews is part of Sprout Social - as this is also a huge help as I use this a lot in my particular role.
What do you dislike about the product?
Sometimes it can be frustrating as you can't open all attachments on Instagram, this has come up as a recurring issue when speaking to customers - however, we have told Sprout this and they're looking into it which is great! It is also difficult to search @ usernames, sometimes Sprout doesn't recognise them.
What problems is the product solving and how is that benefiting you?
I have mentioned above that the Instagram attachments are something they're looking into - I also must add that whenever they've had a server issue they have always let us know straight away. Excellent service.
Recommendations to others considering the product:
Definitely would recommend for businesses who want an easy to use and effective way to track social media trends and traffic!
Sprout review
What do you like best about the product?
The ease of having all social media in one centralised location with easy to download reports
What do you dislike about the product?
I haven't found anything I dislike. The reporting is very easy to use and digest. The system is very straightforward.
What problems is the product solving and how is that benefiting you?
Social media escalations from customers
It covers almost everything in social media
What do you like best about the product?
It's feature-packed and the support works well.
What do you dislike about the product?
There's currently no TikTok support available.
What problems is the product solving and how is that benefiting you?
Onboarding new users take time, but Sprout offers help via personal video calls to get the new colleagues on board.
Recommendations to others considering the product:
Accept Sprout's offer to get support setting everything up and let them explain to you how to manage everything. This saves you a lot of time!
The platform is pretty good, but not quite as intuitive as I might have hoped
What do you like best about the product?
Easy enough to pick up and use. I was able to get my accounts connected.
What do you dislike about the product?
I am not sure if it's sprout or not but I have an auto answer somewhere I can't find
What problems is the product solving and how is that benefiting you?
Consolidation of my social channels into one reportable space
Good interface, easy to use
What do you like best about the product?
The reporting tool allows us to work more efficiently. I like the way the platform looks, it's very easy to navigate. Easy publishing content.
What do you dislike about the product?
It doesn't have live data, it's always one or two days old, so when we're pulling a report we have to choose two days before as the date otherwise the data never matches.
Some of the reporting time is not in our time zone, very annoying.
Some of the reporting time is not in our time zone, very annoying.
What problems is the product solving and how is that benefiting you?
Understanding how our campaigns are performing.
Driving efficiencies in getting back to customers and publishing content.
Driving efficiencies in getting back to customers and publishing content.
Sprout is great for anyone in social
What do you like best about the product?
I love the flexibility of reporting that Sprout gives me. It's super easy to get to the view that I want, quickly.
What do you dislike about the product?
I don't love the scheduling view as much as other platforms (doesn't allow twitter threads).
What problems is the product solving and how is that benefiting you?
Social reporting, responding to messages from the platform. Sprout saves time by eliminating the need to bounce between 5-10 accounts to get things done.
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