Sprout Social
Sprout SocialExternal reviews
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BEST Social Manager Platform
What do you like best about the product?
Ease of use. The system is super easy to learn and takes only a few minutes to set up!
What do you dislike about the product?
There are a couple little quirks that could be fixed. When a reply comes through for a hidden message, it looks like the original message gets unhidden. It hasn't been, but I think there could be a better way to show it is a hidden message.
What problems is the product solving and how is that benefiting you?
Manage ad comments. We have so many ads running, it's really difficult to keep track of all the comments and get ahead of any angry customers. Often times 1-2 angry comments can spiral out of control. It's great to be able to have a quick and easy way to make sure we're answering any questions or issues our customers are having.
Sprout
What do you like best about the product?
Incredibly easy to schedule posts and create reports for the various platforms
What do you dislike about the product?
Once a post has gone live, the historical view of what was posted in the calendar is not an option.
What problems is the product solving and how is that benefiting you?
Social media management for scheduling a large volume of posts.
Recommendations to others considering the product:
Really easy to use, learn, and implement.
Minimalistic, yet all you need and more!
What do you like best about the product?
Everything. You can schedule tweets for any minute—not just every five minutes. I also love Sprout Social. The insights and analytics are great, and the free cropping feature they provide, Landscape, is incredibly helpful and useful for cropping photos across social media platforms--for Twitter, Facebook, Instagram... it's amazing. Even though our team has changed from Sprout to Hootsuite (an organization-wide move), I still use Landscape quite frequently when preparing photos that are going to be used on social media. By the way, our small team misses Sprout social. It met our specific team's needs better. It was quick, easy, minimalistic and not jumbled.
What do you dislike about the product?
Nothing--and that's the truth! It's that good! There was never one hiccup that Sprout gave us. The reports were great, it was user-friendly, and scheduling came with ease. On Hootsuite, if you tag, it adds a space and a weird Twitter icon. Sprout doesn't do that kind of stuff. So fantastic!
What problems is the product solving and how is that benefiting you?
It was wonderful for scheduling. So much of our social media team's content was more urgent--not campaign based--and needed to be sent and scheduled quickly.
Recommendations to others considering the product:
Go for it! It's wonderful. We have made the switch to Hootsuite (an organization-wide change), but our small team got more out of Sprout Social. We've been blindsided by Hootsuite with different issues and weird little bugs, but not one issue ever arose from Sprout.
Pound for pound the best social media management tool
What do you like best about the product?
This tool gives all the functionality of the expensive solutions, but at a mid-tier price point.
What do you dislike about the product?
They're still working for deeper integration with publishing on some platforms...but so are all the other guys.
What problems is the product solving and how is that benefiting you?
Audience activity...we're finding different nuances globally and the reporting capabilities of SproutSocial are amazing at understanding those complexities.
The best of social media and CRM
What do you like best about the product?
I love that sprout is more thank just a social media publishing platform. The all in one inbox is awesome and with extensive tagging and analytics it enables me to manage social customer service and relationship management all in one!
What do you dislike about the product?
I dislike like that photos uploaded to a post do not automatically uploaded to the asset library. I have enterprise version and this would save me a lot of time (literally 2x upload if I am composing a post first then realize the visual asset would be good to leverage ongoing).
What problems is the product solving and how is that benefiting you?
Business problems solved = social media publishing and analytics are all-in-one including cross-platform reporting. No need for separate social crm. Saves me tons of time and reporting capabilities are greater than those in each native social media platform.
Recommendations to others considering the product:
Sprout's tools and road-map for future features is fantastic. I researched over 25 options myself and Sprout offers the right mix for my current business needs.
Sprout Social Makes Social Easy
What do you like best about the product?
I like that I can schedule social media posts, so I don't have to think about it. I like being able to look at my performance vs key competitors in the reporting section. I love seeing which hashtags are performing best. I like being notified in one place for all social media interactions. I love that you can queue posts to auto-fill content gaps. I love the calendar layout of the scheduled posts. I love that they have a mobile app that is easy to use.
What do you dislike about the product?
I don't like that I can't duplicate a Facebook post to Instagram, so that I have something to start with, even though I know changes need to be made. I hate that I still have to actually post the scheduled post to Instagram vs having it automatically post it. (This is an Instagram limitation vs something wrong with Sprout.) I don't like that I can't geo tag or tag photos for Instagram. I don't like that all of my emojis don't show up in the desktop version of Sprout (again, likely has more to do with my OS than with Sprout). I don't like that I can't see my reporting in the phone app. I don't like that I can't like a comment from an instagram user in the Sprout platform. I can reply to an Instagram user, but I cannot like a comment.
What problems is the product solving and how is that benefiting you?
It's very easy to manage multiple clients' social posting from one place. You can have people approve posts inside the calendar view in Sprout (approval processes), so it just makes it so much easier to manage than sending emails back and forth.
Recommendations to others considering the product:
I do really like all the message optimizers provided by Coschedule, but they seem a bit more difficult to use, and there price is a LOT higher.
review of sprout social
What do you like best about the product?
i LOVE sprout! i think it's such a great way to get through your tasks and figure out what needs replying, managing etc
What do you dislike about the product?
i don't have any complaints about it honestly
What problems is the product solving and how is that benefiting you?
when people write in with complaints it's easy to quickly manage
My own little personal assistant!
What do you like best about the product?
Sprout enables me to better deliver value to clients by saving TIME spent on gathering data for reporting. I used to gather data for reports manually, and I still am proud of the insights I learned during that process, but I learned that in order to increase revenue for my business, I had to find ways to save time in order to make more money. Sprout has enabled me to do both.
What do you dislike about the product?
I wish the price to add additional users to my account was significantly more affordable for a small business owner. $99/month is great for me at this point to be able to use the services, but it only includes one login/membership. This monthly fee is pocket change to larger, enterprise operations, but it is too cost prohibitive for me to add ANOTHER $99/month to utilize the team workflow features. I feel like I don't have a chance to full take advantage of the platform's services and offerings.
What problems is the product solving and how is that benefiting you?
Better time management for an individual business owner, managing multiple accounts for multiple clients. Better insights to data, especially competitor tracking. I don't have to do this manually anymore!
Recommendations to others considering the product:
Do it!
Convenient Time Saver
What do you like best about the product?
Unlike other platforms, I like that I can review and respond to all feeds, key words and filters from one view, in real time. This makes our team efficient and effective at social monitoring and listening.
What do you dislike about the product?
The app is not as seemless as the desktop version.
What problems is the product solving and how is that benefiting you?
We can easily draft, schedule and evaluate posts. This is has saved time and demonstrated ROI to management.
Solid analytics tool especially for customer service based social media accounts
What do you like best about the product?
Simplicity of use, logging into multiple social accounts as well as the ability to run comprehensive reports. It's also very affordable. Seeing the levels of effectiveness for customer service based inquiries is really beneficial.
What do you dislike about the product?
Not being able to dig deeper into the analytics but that's fair with the price point.
What problems is the product solving and how is that benefiting you?
Run simple reports for higher ups to understand our social impact at the surface level.
Recommendations to others considering the product:
Best bang for your buck in my opinion if you can do with surface level.
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